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Dandara Reviews 

3,030
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 881 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, welcoming, and incredibly helpful, often going above and beyond to provide support and information. People frequently highlight the excellent customer service, noting that staff are knowledgeable, patient, and make the entire process smooth and stress-free. Many appreciate the clear explanations and the comfortable, unpressured environment during their interactions, with the overall service described as faultless and issues handled efficiently. However, some customers also noted issues with communication, such as non-existent email responses and a lack of clarity on property allocation processes. A few other people also felt that site management could be problematic, citing concerns about contractor parking and some managers' approach to building practices was perceived as problematic.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Location

Reviewers mention positive feedback about location, with many expressing satisfaction with the sites and... See more

User experience

People report positive experiences with user experience, consistently describing it as seamless, stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

House of our dreams matched with superb sales team care and support. Wouldn't have wanted to go through the huge move after over 40 years in the same house without Melissa and Jo. They were always pro... See more

Company replied

Rated 5 out of 5 stars

This week we received excellent customer service from Dandara’s Customer Care Eastern team. We reported a leak from our shower a couple of days ago and immediately received a call from Connor at Robi... See more

Company replied

Rated 5 out of 5 stars

The service was absolutely faultless. Unusually, every Department within Dandara actually communicates with each other. Nothing was too much trouble, and everything was sorted out without fuss or de... See more

Company replied

Rated 5 out of 5 stars

The staff member was welcoming and presented the options clearly and succinctly. We were not rushed around the homes and again the information we received was neither too little nor too detailed for... See more

Company replied


Company details

  1. Home Builder
  2. Building Firm
  3. Construction Company
  4. Housing Development
  5. Real Estate Developer

About Dandara

Written by the company

Creating and building beautiful award-winning homes is what we do at Dandara. Homes that combine innovative design with only the highest standards of quality.

It’s something we have been doing for over 30 years, but that’s not us in a nutshell - there’s our dedication to you. With us, you’ll receive an exceptional level of service all the way through your buying and moving journey; from the moment we meet until after you’ve moved in.

It’s part of the reason why we’re one of the UK’s most respected private housebuilders. And so is how we work with local communities to ensure our homes are designed in such a way that they enhance and complement their surroundings beautifully.

Visit our website


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(3,030)

836 reviews in the last 12 months

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Rated 5 out of 5 stars

Dandara - Excellent Customer service

Following two unsuccessful transactions and almost a year of trying to purchase a property on the Island, we have finally experienced truly exceptional service from Dandara Sales. The entire process has been seamless — organised, informative, and consistently centred around the customer experience. We are thoroughly impressed with Dandara, across both their rental and sales teams, and cannot thank them enough. They continually go above and beyond at every stage of the sales journey.
A particular thank‑you to Betty in the Sales Department. Her professional, customer‑focused approach, never a hard sell, always a genuine effort to understand our needs and tailor the process accordingly, made all the difference. Betty exemplifies what outstanding service should be.

July 16, 2026
Unprompted review
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Reply from Dandara

It's wonderful to know that our team made the process seamless, organised, and customer-focused. We will be sure to pass on your kind words to everyone involved. Thank you for your feedback!

Rated 5 out of 5 stars

Sales representative was informative

Sales representative was informative, respectful, positive and friendly. Reception area was gave a positive impression...very modern and well lit.

July 15, 2026
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Reply from Dandara

We're so pleased to hear about your positive experience with our sales representative and that our reception area made a great impression. Thank you for your kind words!

Rated 5 out of 5 stars

I purchased my house on the orchard…

I purchased my house on the orchard development in little Dunmow, Essex in December and had such a smooth and stress free experience. Everyone is so nice and friendly. Since moving in the site team are extremely helpful and go above and beyond. Scott and Paul always responds and quickly and will do what they can to help. Thanks everyone

July 16, 2026
Unprompted review
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Reply from Dandara

We're so pleased to hear you had such a smooth and stress-free experience purchasing your new home! It's wonderful that our site team has been so helpful and responsive. Thank you for your kind words.

Rated 5 out of 5 stars

Super quick and solution-driven…

Super quick and solution-driven responses! We had a great experience with Courtney L who was very helpful and understanding.

July 15, 2026
Unprompted review
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Reply from Dandara

We're delighted to hear that our team provided quick and solution-driven responses. We appreciate your positive feedback and kind words.

Rated 3 out of 5 stars

Helpful sales office staff. Previous contacts less so.

The lady in the office was extremely helpful. What was not helpful was that despite two telephone conversations and online enquiries, I had not been made aware of the practice of collecting expressions of interest well in advance of properties being released, and I was very disappointed to find that all of the properties had already been provisionally allocated. It would have been very helpful to have been made aware of this when I first made contact 5 months ago.

July 15, 2026
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Reply from Dandara

Thank you for your feedback. We're pleased to hear our team member was so helpful, and we'll be sure to pass on your kind comments.

We're sorry to hear about your disappointment. The properties have been exceptionally popular, but we appreciate your feedback. Our Head of Sales will be back in the office on Tuesday and will give you a call to discuss this further.

Rated 2 out of 5 stars

Residential area now a free for all.

After initial great service. Dandara have now taken contractors parking spaces and let them park anywhere they like in what was a quiet residential area. Taken down the “No contractor parking” signs . So between 7 and 8am it resembles a builders yard, with several cars jostling for spaces. After complaining, I’m told I’ll have to put up with it for a few months !!!!. Thanks Dandara.
Still waiting for the tile to be replaced .

July 15, 2026
Unprompted review
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Reply from Dandara

Please accept our sincere apologies for the inconvenience caused by the increased number of contractor vehicles on the development.

Due to ongoing works and limited capacity within the site car park, there may be contractors parking around the development temporarily. However, please be assured that they have all been instructed to park considerately and not obstruct residents or restrict access.

We appreciate this may be frustrating and apologise for the inconvenience. This is a temporary arrangement, and we expect the number of contractor vehicles to reduce as the works progress.

Regarding the roof tile, we understand from the customer care team that this was reported on Tuesday, and they have arranged for a roofer to attend tomorrow.

Rated 5 out of 5 stars

Our experience was made great by Chris…

Our experience was made great by Chris showing us around the show apartment, him answering all our questions, and being very helpful.
Dandara is doing very well in presenting a professional setup with regard to the show apartment, the lovely office and the professionalism of the staff. Chris also had a very good knowledge of the different phases available.

July 14, 2026
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Reply from Dandara

It's great to know that all your questions were answered and that you appreciated the presentation of our show apartment.

Rated 5 out of 5 stars

The lady who dealt with my enquiry was…

The lady who dealt with my enquiry was polite helpful and professional

July 13, 2026
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Reply from Dandara

Thank you for taking the time to share your positive experience. We're so glad to hear that our team member was polite, helpful, and professional.

Rated 5 out of 5 stars

We have viewed several Dandara sites…

We have viewed several Dandara sites and always been impressed by the sales team, the quality of the properties and the Communications.

We have now reserved a Blenheim home on the Braeburn Fields development and Elliot has been amazing. Faultless. The business has been supportive I making the transaction smooth, including the part exchange scheme. We are excited for our move later in the year.

July 12, 2026
Unprompted review
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Reply from Dandara

We're so pleased to hear you had such a positive experience. Thank you so much for taking the time to leave a great review and we wish you all the best in your new Dandara home.

Rated 5 out of 5 stars

Good experience with Dandara

Tracy was the lovely lady who helped me today. I didn’t have an appointment and just walked in, but she took the time to patiently explain everything, show me a property, and advise me on the best way forward for my situation.

I’m very happy to continue working with Tracy and look forward to moving into my new home soon. Thank you for all your help!

July 10, 2026
Unprompted review
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Reply from Dandara

We're so happy to hear that you had such a positive experience with Tracy. We appreciate your kind words and look forward to helping you find your new home!

Rated 5 out of 5 stars

STANDOUT SALES ADVICE

Andrea and Liam both couldn’t be more helpful.
They gave us all the information and showed us the houses available. Their advice was really helpful.

July 7, 2026
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Reply from Dandara

We're delighted to hear that our team provided you with helpful information and advice. Thank you for your kind words!

Rated 5 out of 5 stars

Viewing

The site contact had excellent knowledge of the property and process which made my viewing easy.

July 9, 2026
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Reply from Dandara

Thank you for leaving a 5* review!

Rated 5 out of 5 stars

Top notch after care

Gabriel & Alex were incredibly pleasant during our completion and handover. Since moving in, Gabriel has been very prompt and supportive, responding to ‘teething issues’ as quickly as possible and ensuring the best possible after-care.

June 23, 2026
Unprompted review
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Reply from Dandara

We're so pleased to hear about your positive experience with our team during your completion and handover. Thank you for your kind words!

Rated 5 out of 5 stars

I had a great experience dealing with…

I had a great experience dealing with Betty. She is very friendly, professional, and took the time to gave me a very good deal. Although I decided not to proceed with the purchase due to financial circumstances, I really appreciated the helpful and honest approach. I would happily recommend her for anyone interested to purchase a property.

July 7, 2026
Unprompted review
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Reply from Dandara

We're happy to hear you had such a positive experience with our team member. We appreciate your kind words.

Rated 4 out of 5 stars

Alex provided fabulous support

Alex provided fabulous support, answered our questions knowledgeably and the Larch show house is lovely with great storage - the only improvement I can think of would be to provide hard hats and high vis to view the inside of the house nearing completion just to get a feel for it.

July 1, 2026
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Reply from Dandara

We're so pleased to hear about your positive experience. We appreciate your feedback.

Rated 5 out of 5 stars

Lovely home, great staff

Lovely home, staff are really helpful, and was completed almost bang on the scheduled date.

Joanne and Gabriel were so helpful!

July 6, 2026
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Reply from Dandara

Thank you for leaving a 5* review!

Rated 5 out of 5 stars

Thank you to John & Victoria!

Thank you to John & Victoria at The Acres show house tour, they were lovely and helpful! :)

July 5, 2026
Unprompted review
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Reply from Dandara

We're so pleased to hear you had such a positive experience with our team at The Acres show house tour. We appreciate you taking the time to share your feedback!

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