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Dandara Reviews 

3,031
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 881 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, welcoming, and incredibly helpful, often going above and beyond to provide support and information. People frequently highlight the excellent customer service, noting that staff are knowledgeable, patient, and make the entire process smooth and stress-free. Many appreciate the clear explanations and the comfortable, unpressured environment during their interactions, with the overall service described as faultless and issues handled efficiently. However, some customers also noted issues with communication, such as non-existent email responses and a lack of clarity on property allocation processes. A few other people also felt that site management could be problematic, citing concerns about contractor parking and some managers' approach to building practices was perceived as problematic.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Location

Reviewers mention positive feedback about location, with many expressing satisfaction with the sites and... See more

User experience

People report positive experiences with user experience, consistently describing it as seamless, stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

House of our dreams matched with superb sales team care and support. Wouldn't have wanted to go through the huge move after over 40 years in the same house without Melissa and Jo. They were always pro... See more

Company replied

Rated 5 out of 5 stars

This week we received excellent customer service from Dandara’s Customer Care Eastern team. We reported a leak from our shower a couple of days ago and immediately received a call from Connor at Robi... See more

Company replied

Rated 5 out of 5 stars

The service was absolutely faultless. Unusually, every Department within Dandara actually communicates with each other. Nothing was too much trouble, and everything was sorted out without fuss or de... See more

Company replied

Rated 5 out of 5 stars

The staff member was welcoming and presented the options clearly and succinctly. We were not rushed around the homes and again the information we received was neither too little nor too detailed for... See more

Company replied


Company details

  1. Home Builder
  2. Building Firm
  3. Construction Company
  4. Housing Development
  5. Real Estate Developer

About Dandara

Written by the company

Creating and building beautiful award-winning homes is what we do at Dandara. Homes that combine innovative design with only the highest standards of quality.

It’s something we have been doing for over 30 years, but that’s not us in a nutshell - there’s our dedication to you. With us, you’ll receive an exceptional level of service all the way through your buying and moving journey; from the moment we meet until after you’ve moved in.

It’s part of the reason why we’re one of the UK’s most respected private housebuilders. And so is how we work with local communities to ensure our homes are designed in such a way that they enhance and complement their surroundings beautifully.

Visit our website


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(3,031)

836 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just bought a house in The Heathers…

Just bought a house in The Heathers from Fabian. He really knows his subject well and answered all of our questions. He offered to assist with things we didn’t even know we needed assisting with and made us feel like the whole process will be seamless. Thanks!

July 25, 2026
Unprompted review
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Reply from Dandara

We are so pleased to hear about your positive experience and that our team member could make the process of buying your new home seamless.

Rated 5 out of 5 stars

Informative

We were given information that we requested and we also were able to look at show homes which was helpful

July 26, 2026
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Reply from Dandara

Thank you for leaving a 5* review!

Rated 5 out of 5 stars

Great experience!

We visited the Whitehouse development in Milton Keynes, and we had an amazing experience with Dandara, especially Laura, who accompanied us and answered our questions professionally and patiently as we viewed multiple houses. She was kind, considerate and made our visit very enjoyable. I would recommend Dandara as a whole to anyone wanting to visit new developments.

July 26, 2026
Unprompted review
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Reply from Dandara

We appreciate your review and will make sure our team are aware of your lovely comments.

Rated 5 out of 5 stars

Five Star Customer Care

This week we received excellent customer service from Dandara’s Customer Care Eastern team. We reported a leak from our shower a couple of days ago and immediately received a call from Connor at Robinson Plumbing and Heating. He arranged for his colleague Ian to attend this morning at 8am. Once the problem had been sorted Jen from Dandara then called to arrange for a painter to come and put right the ceiling damage caused by the leak. Paul arrived punctually at 1pm, applied stain block and then emulsioned the necessary areas for us.
Everything looks fantastic again and you would never know there had been a problem. We really are amazed at how quickly and efficiently our problem has been dealt with!

July 23, 2026
Unprompted review
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Reply from Dandara

We truly appreciate you sharing your positive experience with our customer care team. We are delighted to hear that the issues was resolved so quickly and efficiently. It's wonderful to know that everything looks fantastic again.

Rated 5 out of 5 stars

Outstanding Violetta and beautiful home

Violeta was absolutely outstanding. Very friendly and helpful. We loved the show home except for the back garden.

We have decided that a retirement village would suit our needs better therefore we would not be buying in your development.

July 23, 2026
Unprompted review
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Reply from Dandara

We truly appreciate your kind words about our team member. We understand your decision to pursue a retirement village and wish you the very best in finding the perfect home.

Rated 5 out of 5 stars

Tracy was professional

Tracy was professional, friendly, and incredibly helpful throughout the process. She kept me informed at every stage, responded to my questions promptly, and made everything straightforward and stress-free. I really appreciated her kindness, patience, and excellent communication. Thank you for all your support!

July 21, 2026
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Reply from Dandara

We are so pleased to hear about your positive experience and that our team member was professional and helpful. We appreciate your kind words.

Rated 5 out of 5 stars

We were welcomed and given all the…

We were welcomed and given all the information we needed by Tracy. Very friendly. We were impressed by the site which was very tidy and from visiting the show house we could tell that this was a builder who we would be interested to follow.

July 10, 2026
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Reply from Dandara

We appreciate your positive comments about the site and show home, and we're glad you're interested in our work.

Rated 5 out of 5 stars

The service was absolutely faultless

The service was absolutely faultless. Unusually, every Department within Dandara actually communicates with each other. Nothing was too much trouble, and everything was sorted out without fuss or delay.. Special thanks to Rebecca Cook in Sales and Russ Kelly in Quality Control. They are professionals at the top of their game. I wouldn't hesitate to use them again.

July 20, 2026
Unprompted review
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Reply from Dandara

We're so pleased to hear about your positive experience. We appreciate your kind words.

Rated 5 out of 5 stars

Manor Park Milton Keynes

I called Hannah at Manor Park Milton Keynes for some info on a listing online and was given all the information on the property and offered a tour of the site.The Tour was professional and personal and I came away impressed with both the site and the staff.
Call and email follow-up for the next visit was punctual as was promised.

July 18, 2026
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Reply from Dandara

We're delighted to hear about your positive experience with our team and the site tour. We appreciate your kind words.

Rated 5 out of 5 stars

I popped into The Heathers today and…

I popped into The Heathers today and was met by Fabian he couldn’t have been more helpful with my questions and was very knowledgeable . I would certainly re visit when I am ready to move.

July 19, 2026
Unprompted review
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Reply from Dandara

We're delighted to hear you had such a positive experience. We look forward to welcoming you back when you're ready to move!

Rated 5 out of 5 stars

Overall an excellent experience

Overall an excellent experience. Jo the lady agent at the Wittering Place development greeted us with a friendly smile and explained all regarding the property layout and all the local amenities so before we view any new homes we had a very good understanding regarding build quality and the area. All our questions were answered clearly and professionally. When viewing the property’s we weren’t rushed and nothing was too much trouble. Because of this we are now very interested in one of the houses we vied. Recently we had looked at quite a few properties in the area with numerous estate agents, may l say this was the best experience myself and my wife have had by far!!! Keep up the great work in providing a great customer experience. P.S thanks Jo 👍

July 18, 2026
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Reply from Dandara

We are so delighted to hear about your excellent experience. It's wonderful to know that our team provided such a positive and informative viewing, and we truly appreciate your kind words.

Rated 5 out of 5 stars

Detailed and Professional Property Overview

The explanation of the house is professional and thorough. It provides a clear overview of the property's layout, features, and overall appeal, making it easy to understand the home's strengths and functionality.

July 19, 2026
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Reply from Dandara

We are so pleased to hear that our explanation of the property was professional and thorough. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Helpful, knowledgeable and friendly staff

Lovely, friendly and knowledgeable staff. Have visited several sites and spoken to various members of staff, who without fail have been incredibly helpful.

July 19, 2026
Unprompted review
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Reply from Dandara

We're so pleased to hear you've had such positive experiences with our team across various sites. We appreciate your kind words about our helpful and knowledgeable staff!

Rated 5 out of 5 stars

Popped in

Popped in to register for email alerts. The lady I spoke to was professional and knowledgeable. Even though Dandara done have any suitable properties at the moment she was still up beat, and not dismissive of my budget restraints.

July 18, 2026
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Reply from Dandara

We're so pleased to hear about your positive experience with our team. We're glad we could be helpful and understanding.

Rated 5 out of 5 stars

Great homes at The Acres development

Great homes at The Acres development. Jon & Victoria were both very helpful and friendly and made sure to answer all of my questions.

July 16, 2026
Unprompted review
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Reply from Dandara

We're so pleased to hear that our team members were helpful and friendly, and made sure to answer all of your questions. Thank you for your kind words!

Rated 5 out of 5 stars

Fabian has been excellent throughout…

Fabian has been excellent throughout the process. He’s been responsive and knowledgeable. He’s been proactive in answering questions and helping move things along.

July 17, 2026
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Reply from Dandara

We're so pleased to hear about your positive experience and that our team member was so responsive and knowledgeable. Thank you for your kind words!

Rated 5 out of 5 stars

Buckmore Green

We moved into our new home at Buckmore Green, Petersfield, two weeks ago and have had a brilliant experience with Dandara.

The whole process was seamless, and the team worked incredibly hard to get us moved in on the original completion date as promised. Tracy from Sales was fantastic throughout, always keeping us informed and helping with any questions we had. As we are first time buyers this was particularly helpful.

Since moving in, Tash and Luke (the site managers) have been brilliant. As with any new-build home, there have been some snags, but they have been quick to address them and have been helpful and approachable throughout. Nothing has been too much trouble, and they've gone above and beyond to accommodate us.

We're delighted with our new home, the build quality is brilliant, and the standard specification throughout is much higher than most other developers. We would happily recommend Dandara to others. Thank you to the whole team!

July 17, 2026
Unprompted review
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Reply from Dandara

We are absolutely delighted to hear about your wonderful experience with your new home. We truly appreciate your kind words and recommendation.

Rated 4 out of 5 stars

Liam very helpful

Liam very helpful . Answered all our questions and showed us the future plans for the estate

July 17, 2026
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Reply from Dandara

We're delighted to hear that Liam was helpful and provided you with all the information you needed about the future plans. Thank you for your positive feedback.

Rated 5 out of 5 stars

Fabian is knowledgeable

Fabian is knowledgeable, helpful, listens and is a credit to his employer. Thank you

July 17, 2026
Unprompted review
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Reply from Dandara

We are so glad to hear you had such a positive experience. Fabian will be delighted with your wonderful feedback and kind words.

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