I recently experienced a small accident in the Red Sea where I broke my ankle after leaving the water. I called DAN Europe as soon as was possible, and their response was nothing short of exceptio... See more
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Incredible team experienced in supporting divers. They will calmly work with you and your medical team to arrange and authorise any support or treatment you require and will stay with you throughout t... See more
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For the price and compared to a lot of insurances DAN stands out for me above all. I already had DCS symptoms and was in the hospital when I contacted them via Internet calling (something that a lot o... See more
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I had a diving incident in Thailand (Koh Chang) and DAN has been at my side from beginning to end. They called me every two hours during the two days I spent in hospital, disregarding the different t... See more
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Company details
Written by the company
DAN Europe is a not-for-profit worldwide organisation that provides emergency medical advice and assistance for underwater diving injuries. DAN Europe also promotes diving safety through Research, Education, Products and Services
Contact info
Contrada Padune, 11, 64026, Roseto degli Abruzzi, Italy
- +390858930333
- mail@daneurope.org
- www.daneurope.org
4.6
Excellent
49 reviews
Hasn’t replied to negative reviews
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No refund for a 50 euros mak lost in the sea
Just to let you know, DAN has not agreed to refund me for the lost mask because the amount was less than 500 euros... Next time, let's issue me an invoice for that amount, maybe easier and more interesting for the victim cover;)
July 5, 2024
Unprompted review
Reply from DAN Europe
Dear Sebas,
Thank you for taking the time to write this review.
For the sake of truth, it is worth mentioning that you lost the diving mask you had rented, then the centre asked you to reimburse it. The short-term, one-day insurance cover you purchased from the centre has limits, both minimum and maximum - which are clearly stated in the insurance conditions you accepted. We tried to explain this, also inviting you to a dedicated virtual call with our local consultants.
It may sound disappointing, but the conditions of contract should be respected, as a guarantee for the whole community.
I wrongly assumed that DAN covered lost luggage
I wrongly assumed that my dive insurance DAN Silver covered accidental loss of equipment as well as medical benefits.
Got nothing when the live aboard boat that I was on sank and I lost everything. Don't assume that DAN cover equipment, luggage or personal items
April 25, 2023
Unprompted review
Reply from DAN Europe
Dear Helen,
Thank you for your feedback. We're truly sorry for the unfortunate incident you experienced, and understand the difficulty of such situations.
It's crucial for our members to fully understand both the extent and limits of their coverage. Our policies are designed to provide comprehensive medical benefits for diving incidents, but unfortunately they don't cover personal equipment or possessions should the dive boat sink. While DAN is always here to offer medical assistance to every diver, coverage for non-insured cases is not possible. This is to ensure fairness to all our insured members, and the sustainability of the services themselves.
We recognise how unfair it feels to be involved in a boat accident, and we trust that the responsible parties are held accountable. However, it's important to note that negative feedback based on misunderstandings can unfairly impact service providers who have fulfilled their contracts.
We're using your feedback to further improve how we communicate our services, ensuring members can make informed decisions for their diving needs. Should you have any further questions or concerns, please contact our customer support team.
I had a diving incident in Thailand…
I had a diving incident in Thailand (Koh Chang) and DAN has been at my side from beginning to end. They called me every two hours during the two days I spent in hospital, disregarding the different times. I received the best treatment I could have, including the hyperbaric chamber and I did not need to take out a cent.
I knew they were good, but definitely they surpassed my expectative.
February 7, 2023
Unprompted review
Reply from DAN Europe
Thank you so much for this heartfelt review, Nicola. We will always be by your side!
Dan Has Your Back
When I had potential DCI-related symptoms after a dive trip, one of the senior DAN Medical Directors was there on the phone to talk the issue through. He was tremendously knowledgeable and reassuring and helped me work out the next steps - I would never set foot in the water without DAN at my back
September 8, 2022
Unprompted review
Reply from DAN Europe
Thank you for this review, Jonathan. We will always have your back!
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