Daniel Footwear Reviews 

18,046
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,636 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and style of the products, often finding them comfortable and exactly as described. Many consumers highlight the quick and well-communicated delivery service, with orders arriving promptly. Reviewers also appreciate the good pricing, often finding excellent value, especially when purchasing items on sale. However, some customers also noted issues with product fit, often finding items too narrow or sizing inconsistent, leading to returns. Some people were dissatisfied with unexpected return costs, even for faulty products, and international customers occasionally reported uncommunicated customs charges. A few people also received incorrect, damaged, or faulty items, with some experiencing damaged parcels or missing deliveries.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the amazing quality and good prices of... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Quality

Customers generally express satisfaction with the quality of products, highlighting comfortable, well-made,... See more

Order

People report ambiguous experiences with order, with many customers finding the ordering process easy and... See more

Price

Reviewers highlight positive aspects of price, often finding amazing items and lovely shoes at good or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I puchased shoes in mill hill shop which fitted great and I am very happy with them. I bought the sandals online same size a shoes from shop. THe sandals I bought online did not fit at all. too big... See more

Company replied

Rated 5 out of 5 stars

The parcel arrived really quickly! I loved the Coach trainers - added bonus they were sparkly which I missed form the description online! I bought three pair of sliders however 2 were returned. I f... See more

Company replied

Rated 5 out of 5 stars

My biggest regret is, the sandals I ordered from this Company were too narrow for my feet and I had to return them. That aside, from start to finish including the return, everything went like clockwor... See more

Company replied

Rated 5 out of 5 stars

From browsing Daniel Footwear website to placing my order everything went smoothly. I was kept informed of each step and received my order within days. I can ighly recommend Daniel Footwaer and will d... See more

Company replied



Company details

  1. Shoe Store

Information provided by various external sources

Daniel Footwear is an independent retailer with stores in the UK, plus an award winning e-commerce store. Within the boutique stores and online, you will find an extensive collection of designer shoes, bags and accessories which are of high quality, on trend and at competitive prices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(18,046)

1,575 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Daniel’s own brand is great quality and…

Daniel’s own brand is great quality and stylish with a bit of an edge. You’re paying a sensible price for real leather items unlike other brands who charge the same price for man made materials, they also have great customer service.

July 3, 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you so much for your review! We're delighted to hear that you love the quality, style, and value of our leather products. It's great to know you appreciate our commitment to using genuine leather at a fair price. We're also thrilled that our customer service made a positive impression. Thank you for your support, and we look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Would buy again

The best purchase ever! I’m so glad my colleague told me about this brand. I’ve been wearing the shoes in Italy and they’re so comfortable! Recommend and would purchase another pair!

July 3, 2026
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Reply from Daniel Footwear

Thank you so much for you review.

Rated 5 out of 5 stars

Love it!

Great quality, very comfortable and super cute!!!

July 3, 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you so much for your review.

Rated 4 out of 5 stars

A good company

Great service. I'd have given 5 stars but one of the pairs of Birkenstocks I ordered was the narrow fit, when I thought I had ordered the standard fit. The detail was in the Key details when you expand it, rather than in the title description or in the Size selection as appears on other company's websites.
They responded really promptly to my email about this purchase, when I queried it. Needless to say I returned them, they refunded me really promptly.

June 29, 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you for your thoughtful review and for sharing your experience. We're delighted to hear you were happy with our service and that our team was able to respond quickly and process your refund promptly.

We also appreciate your feedback regarding the Birkenstock fit information. We understand how important it is for these details to be clear when ordering, and we'll certainly take your comments on board as we continue to improve our product listings and shopping experience.

Thank you again for your support, and we hope to welcome you back in the future.

Rated 2 out of 5 stars

Disappointing

Delivery spot on, shame about my order. Buckle was broke in one of the shoes, like they’d previously been returned and then sold again. To add to the poor review, I’ve got to pay to return a product that’s not as described/faulty, very disappointing.

July 3, 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you for taking the time to share your feedback. We're pleased to hear your order arrived promptly, but we're very sorry to learn that one of the shoes arrived with a broken buckle.

We understand how disappointing this must have been, especially when you were expecting a new item. We're also sorry to hear about your concerns regarding the return. If you haven't already, please reach out to our Customer Service team so we can look into this further for you and review your order in more detail.

Thank you again for bringing this to our attention, and we appreciate the opportunity to resolve this for you.

Rated 4 out of 5 stars

The delivery was left on the front door…

The delivery was left on the front door step in view of passers by.

July 2, 2026
Daniel Footwear logo

Reply from Daniel Footwear

We're sorry to hear about your delivery experience. This is not the standard of service we expect from our delivery partners. Please contact our customer service team with your order details so we can look into this further with the courier.

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery! And gorgeous boots! Quickly refunded when I initially ordered a size too big!

July 1, 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you so much for your review.

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