Daniel Footwear Reviews

18,046

•

4.4

Shoe Store

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Review summary

Created with AI, based on recent reviews

Looking at 1,636 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and style of the products, often finding them comfortable and exactly as described. Many consumers highlight the quick and well-communicated delivery service, with orders arriving promptly. Reviewers also appreciate the good pricing, often finding excellent value, especially when purchasing items on sale. However, some customers also noted issues with product fit, often finding items too narrow or sizing inconsistent, leading to returns. Some people were dissatisfied with unexpected return costs, even for faulty products, and international customers occasionally reported uncommunicated customs charges. A few people also received incorrect, damaged, or faulty items, with some experiencing damaged parcels or missing deliveries.

What people talk about most

Product

Users describe positive interactions with product, often highlighting the amazing quality and good prices of... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Quality

Customers generally express satisfaction with the quality of products, highlighting comfortable, well-made,... See more

Order

People report ambiguous experiences with order, with many customers finding the ordering process easy and... See more

Price

Reviewers highlight positive aspects of price, often finding amazing items and lovely shoes at good or... See more

Reviews shaping this summary

I puchased shoes in mill hill shop which fitted great and I am very happy with them. I bought the sandals online same size a shoes from shop. THe sandals I bought online did not fit at all. too big... See more

Company replied

The parcel arrived really quickly! I loved the Coach trainers - added bonus they were sparkly which I missed form the description online! I bought three pair of sliders however 2 were returned. I f... See more

Company replied

My biggest regret is, the sandals I ordered from this Company were too narrow for my feet and I had to return them. That aside, from start to finish including the return, everything went like clockwor... See more

Company replied

From browsing Daniel Footwear website to placing my order everything went smoothly. I was kept informed of each step and received my order within days. I can ighly recommend Daniel Footwaer and will d... See more

Company replied

Company details

Shoe Store

Information provided by various external sources

Daniel Footwear is an independent retailer with stores in the UK, plus an award winning e-commerce store. Within the boutique stores and online, you will find an extensive collection of designer shoes, bags and accessories which are of high quality, on trend and at competitive prices.

Contact info

4.4

Excellent

18K reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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All reviews

Reply from Daniel Footwear

2 days ago

Thank you so much for your review.

Jul 9, 2026

Very understanding after an issue I…

Very understanding after an issue I had with my lovely sandals . Quick delivery and very professional and great quality sandals.

June 29, 2026

Reply from Daniel Footwear

2 days ago

Thank you so much for your review.

Jul 9, 2026

Not happy u had to pay for postage and…

Not happy u had to pay for postage and again for a return

June 29, 2026

Reply from Daniel Footwear

2 days ago

Thank you for your feedback. We're sorry to hear you were disappointed with the postage costs.

We understand that paying for both delivery and a return can be frustrating. We always aim to keep our pricing fair and make our returns policy as clear as possible before purchase.

We truly appreciate your comments and will take them on board as we continue to review and improve our service. Thank you for your feedback.

Jul 9, 2026

Had to ring today the 9th July after…

Had to ring today the 9th July after still no refund confirmation,the shoes I received were faulty in several places and cheap over glued woven nylon slingbacks, clearly not checked before posting out to myself,had to chase and then told sorry they were on a pile not checked and that was after I was put on hold so someone could go see what had happened,this is not the first time had to chase for a refund either,I will be staying away and not buying again appalling customer service

June 17, 2026

Reply from Daniel Footwear

3 days ago

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and appreciate how frustrating it must have been to have to chase your refund, especially after receiving an item that didn't meet your expectations.

We sincerely apologise for the delay in processing your return and for the level of service you received. This is not the experience we want for our customers, and your comments have been shared with the relevant team so we can review what happened and work to improve our processes.

Thank you again for bringing this to our attention.

Jul 9, 2026

Excellent sandals

Speedy service and delivery.
Excellent sandals which are very comfortable and didn’t need wearing in. They are as supportive as Birkenstocks, but have cushioned leather covered soles, so are more comfortable. Highly recommended.

June 24, 2026

Reply from Daniel Footwear

2 days ago

Thank you so much for your review.

Jul 9, 2026

Lovely shoes at a good price & speedy…

Lovely shoes at a good price & speedy delivery 👍🏻

June 29, 2026

Reply from Daniel Footwear

2 days ago

Thank you so much for your review.

Jul 9, 2026

This is my first order. I read the reviews on here and am glad I went with them. My sandals were cheaper than anywhere else and they arrived quickly. Will definitely be placing orders in the future. Highly recommended.

July 9, 2026

Unprompted review

Reply from Daniel Footwear

Jul 9, 2026

Thank you so much for your review.

Jul 8, 2026

Great service

Good updates on order and dispatch times - arrived when promised

June 26, 2026

Reply from Daniel Footwear

Jul 9, 2026

Thank you so much for your review.

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