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Daniel Footwear Reviews 

18,091
•
TrustScore 4.5 out of 5

4.4

Shoe Store
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Review summary

Created with AI, based on recent reviews

Looking at 1,633 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and stylish nature of the products, often finding them comfortable and well-made. Many appreciate the fast and efficient delivery service, with orders arriving promptly and customers being kept informed throughout the process. The pricing is also frequently highlighted as good value, often beating competitors. However, some customers experienced issues with product fit, finding items too narrow or the sizing inconsistent. A few people also reported receiving incorrect or faulty items, such as wrong sizes, scratched products, or broken buckles. Additionally, some international customers were dissatisfied with unexpected customs charges that were not clearly communicated upfront, leading to additional costs or non-delivery. The return process was sometimes described as difficult or costly, especially when returning faulty items or due to sizing issues.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising items as well-made, comfortable, and... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

Quality

People report positive experiences with quality, often praising the high standard of shoes and sandals,... See more

Order

Users describe ambiguous interactions with order, with many customers reporting easy online ordering... See more

Price

Reviewers mention positive feedback about price, with many finding products to be exactly what they wanted at... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great service. I'd have given 5 stars but one of the pairs of Birkenstocks I ordered was the narrow fit, when I thought I had ordered the standard fit. The detail was in the Key details when you expa... See more

Company replied

Rated 4 out of 5 stars

I puchased shoes in mill hill shop which fitted great and I am very happy with them. I bought the sandals online same size a shoes from shop. THe sandals I bought online did not fit at all. too big... See more

Company replied

Rated 5 out of 5 stars

Super fast shipping to US, nicely packaged, quality products, 100% authentic, and exactly as described. My mom and I love our new Barbour boots- thank you Daniel Footwear! The only issue we had was ha... See more

Company replied

Rated 5 out of 5 stars

The parcel arrived really quickly! I loved the Coach trainers - added bonus they were sparkly which I missed form the description online! I bought three pair of sliders however 2 were returned. I f... See more

Company replied

Popular products

See all
Campo Chromefree Leather Extra White Natural Trainers

Campo Chromefree Leather Extra White Natural Trainers

TrustScore 4.5 out of 5

4.5

(144)

Campo Chromefree Leather Extra White Black Trainers

Campo Chromefree Leather Extra White Black Trainers

TrustScore 4.5 out of 5

4.5

(83)

Madrid Big Buckle Cognac Waxy Leather Mules

Madrid Big Buckle Cognac Waxy Leather Mules

TrustScore 4.5 out of 5

4.6

(56)

Wisdom Tan Leather Knee High Wedge Boot

Wisdom Tan Leather Knee High Wedge Boot

TrustScore 4 out of 5

4.1

(50)

Mes Black Pebbled Leather Low Wedge Calf Boots

Mes Black Pebbled Leather Low Wedge Calf Boots

TrustScore 4.5 out of 5

4.7

(43)

Salv Black Pebbled Leather Wedge Chelsea Boots

Salv Black Pebbled Leather Wedge Chelsea Boots

TrustScore 4.5 out of 5

4.7

(39)

Izzie Black Leather Chelsea Calf Boots

Izzie Black Leather Chelsea Calf Boots

TrustScore 4.5 out of 5

4.6

(35)

Wiser Black Leather Knee High Wedge Boot

Wiser Black Leather Knee High Wedge Boot

TrustScore 4 out of 5

4.2

(34)

Cuboid Tan Studded Gladiator Sandals

Cuboid Tan Studded Gladiator Sandals

TrustScore 4 out of 5

4.2

(33)

Alpaca Black Suede Wedge Ankle Boots

Alpaca Black Suede Wedge Ankle Boots

TrustScore 5 out of 5

4.8

(31)

Company details

  1. Shoe Store

Information provided by various external sources

Daniel Footwear is an independent retailer with stores in the UK, plus an award winning e-commerce store. Within the boutique stores and online, you will find an extensive collection of designer shoes, bags and accessories which are of high quality, on trend and at competitive prices.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(18,091)

1,619 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

This is my first order. I read the reviews on here and am glad I went with them. My sandals were cheaper than anywhere else and they arrived quickly. Will definitely be placing orders in the future. Highly recommended.

July 9, 2026
Unprompted review
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Reply from Daniel Footwear

Thank you so much for your review.

Rated 5 out of 5 stars

Great service

Good updates on order and dispatch times - arrived when promised

June 26, 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you so much for your review.

Rated 5 out of 5 stars

The parcel arrived really quickly and customer service spot on

The parcel arrived really quickly! I loved the Coach trainers - added bonus they were sparkly which I missed form the description online! I bought three pair of sliders however 2 were returned. I found the return process slightly clunky and needed to reach out to customer services. They were excellent - responding super fast. Also the £2.50 flat fee for returning makes ordering less daunting in case you end up with a large postage bill to return. I’ll purchase form Daniel again - the range of products is amazing and customer service on the ball.

June 15, 2026
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Reply from Daniel Footwear

Thank you so much for your review.

Rated 5 out of 5 stars

Love my new sliders!

Great service great sandals would use again super fast delivery as well. 🙂

June 26, 2026
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Reply from Daniel Footwear

Thank you so much for your review.

Rated 4 out of 5 stars

I puchased shoes in mill hill shop…

I puchased shoes in mill hill shop which fitted great and I am very happy with them.
I bought the sandals online same size a shoes from shop. THe sandals I bought online did not fit at all. too big .
delivery and return was excellent but money taken off for refund was disappointing.

June 26, 2026
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Reply from Daniel Footwear

Thank you for your feedback. We're pleased to hear you're happy with your shoes and that your delivery and return experience was positive.

We're sorry the sandals didn't fit as expected. Please note that a £2.50 return fee is deducted from refunds to help cover the cost of the return. We appreciate your feedback and hope to welcome you back again in the future.

Rated 5 out of 5 stars

Excellent

Easy to purchase through website, excellent delivery experience.

June 26, 2026
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Reply from Daniel Footwear

Thank you so much for your review.

Rated 4 out of 5 stars

Ok thanks

Wasn’t great just normal delivery

June 25, 2026
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Reply from Daniel Footwear

Thank you for your feedback. We're sorry to hear your delivery experience didn't meet your expectations. We appreciate your comments and will take them on board as we continue to improve our service.

Rated 5 out of 5 stars

Lovely sandals, just as described

Received in good time . Exactly as advertised. Lovely soft leather tan sandals , and a little bit off too, in sale.
Thanks

June 25, 2026
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Reply from Daniel Footwear

Thank you so much for your review.

Rated 5 out of 5 stars

Order

Quick, efficient service.
Thank you.

June 25, 2026
Daniel Footwear logo

Reply from Daniel Footwear

Thank you so much for your review.

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