Danmarque Garages Reviews 

115
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and polite staff for working exceptionally hard, explaining every single step clearly, and keeping all workspaces completely clean and tidy throughout the entire project. People are extremely satisfied with the wonderful quality of the newly installed garage roofs, mentioning that the entire process from initial consultation to final completion was handled very professionally. However, some customers also noted minor scheduling or arrival time variations, alongside occasional measurement or timing hiccups during the initial stages of their projects. A few reviewers experienced small communication issues regarding unexpected timing changes or minor fitting adjustments needed before everything was fully resolved.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that installation teams were polite,... See more

Service

Users describe positive interactions with service, highlighting that reviewers experienced prompt arrivals,... See more

Quality

People report high satisfaction with the quality, praising the excellent workmanship and the really good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Old asbestos roof removed and new garage roof installed in less than a day. Aaron called in advance and once here the two installers cracked on, and completed the installation then cleaned up without... See more

Rated 5 out of 5 stars

Excellent communication before the job and a reasonable price. A hiccup with the disconnection of the electrics was solved with no fuss and on the day of roof replacement (including timbers) Pete and... See more

Rated 5 out of 5 stars

Everything was good from the initial process and review for order. They came to house to see what could work and double check what I wanted. Quotes given were transparent and timelines given were... See more

Rated 5 out of 5 stars

After initial consultation with tradesman and within 5 minutes got an updated review of work required. He pointed out a few small structural defects with garage carcass and gave remedies for them cle... See more


Company details

  1. Garage Builder
  2. also in
  3. Construction Company
  4. Garage Door Supplier
  5. Roofing Contractor

Information provided by various external sources

We are nationwide provider of garage refurbishment services


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

115 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(115)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Pete and Ben

Pete and Ben phoned en route to give time of arrival and were spot on.
From the start of the works they put my mind at rest. They were courteous, hard working and very tidy. Nothing was too much trouble for them. Would definitely recommend.

September 19, 2024
Unprompted review
Rated 1 out of 5 stars

Warranty is a waste of time

I believe that the quality and honour of a company is how they respect their warranty. About 3 years ago Danmarque replaced the roof and doors to the garage. The job was satisfactory. A few months ago one of the garage doors dropped and it not possible to lock the doors. I contacted Danmarque and was told that this was not covered under the warranty as any movement in the surround is only covered for 7 days - Chris later confirmed that if there is any movement in the surround it will happen with 7 days - (so why did mine take nearly 3 years, Chris?). I have now been told by Chris that I need to pay £160.00 for a visit (this is not profit according to him !!) and has refused to help me nor speak to me until the payment is made . I have had to now engage a local repairer to fix the dropped doors. As Chris is not speaking to me maybe someone with some common courtesy can note these comments.

September 16, 2024
Unprompted review
Rated 1 out of 5 stars

Appalling lack of customer communication

I've delayed writing this review until our old asbestos garage roof had been replaced - but not by Danmarque. I received a quote from them at the end of April 2024, and a subsequent quote based on non-standard colours for the roof, facias and gutterings, which I accepted. I then had a visit from one of their surveyors who seemed reluctant to answer a few questions I had about installation; at one stage he accused me of 'not listening'. I then received a final quote which contained an addition error of £1000 (in their favour). What followed was an object lesson in how NOT to deal with a potential customer. I had initially been dealing with Chris at Danmarque, who was polite, professional and helpful, but ended up trying to speak to Mark Evans, Operations Manager, who had sent the final quote. He completely ignored me and, despite assurance from Chris that I was being dealt with 'as a priority', he never returned my calls nor answered my emails. so I went elsewhere.

Thankfully, I obtained a quote (cheaper for exactly the same materials) from another nationwide company who removed the absestos roof and fitted the replacement to an excellent standard, being totally communicative and flexible re roof / fascia colours etc.

I cannot comment on the standard of workmanship by Danmarque fitters as it never progressed due to the ignorance and non-communication of their Operations Manager.

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Daniel and Lucian arrived at our…

Daniel and Lucian arrived at our property to carry out a roof replacement on our garage and we're most helpful. They completed the work and cleaned up at the end of the job explaining a small alteration they had to do. So pleased with the job and the service. We'll done lads!

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

Carl and Max

Carl and Max excellent job on my garage roof from Team F. Work on time efficient and tidy. Well done lads.

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

The fitters Daniel and Lucian arrived…

The fitters Daniel and Lucian arrived promptly, were courteous and very efficient. The job was finished sooner than I expected and completed to a high standard. I am very pleased with the work and the reasonable price. I would recommend them for garage roof replacement and new garage doors!

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic refurb

Communication excellent from first contact to final installation. The installation team were friendly and professional. They went the extra mile to ensure I was happy with every aspect of the garage refurbishment they were doing for me. End result- the garage looks great !

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

We're delighted with our new garage…

We're delighted with our new garage roof from Danmarque. The whole process from start to finish has been very well administered and brilliantly applied. The quote we got was the best of several and that was the price we paid on completion after we'd inspected the work and were happy with it. All of the staff we have dealt with have been polite, knowledgeable and efficient. Mitchul and Ian, the installers, were excellent, good communicators - explaining what they would do, answering any questions with clear responses so we were confident in them and the process. The site was left pristine and all relevant paperwork was produced on completion. The only other thing they left behind, apart from the paperwork, was two very happy customers.

August 5, 2024
Unprompted review
Rated 2 out of 5 stars

A new door only 6 months old

The company have done a great job of installing and renovating my garage very fair price thorough nice workmen very quick, 5 stars! I have an after service issue the rear door hinge has failed not due to anything other than what you should expect a door to do open and close it’s outdoors and normal conditions weather wise. The hinge is hanging off and I have been told to buy a new door £600. Shouting at me over the phone no movement not even willing to come and look. They say it is not repairable. Is it my fault I say no. The company do not want to fix this they say no. I have spent over £5000 on this project and I have a broken door which was sourced by Dan marque. Be aware of this aftercare

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

MY NEW GARAGE ROOF.

My wife chose this company after searching the net; I checked them out on Trustpilot and read the reviews, The next step was agreeing on the price and date, we changed our date a couple of times due to the Bluetits nesting; this was no problem, and we had the surveyor visit us, we agreed on the final details. On the day agreed ( 12.06.2024 ) Gary and Paul arrived in Cheltenham a little early, but that was no problem; they did a first-class job, showed me around it afterwards, they were rewarded with bacon sandwiches and a cup of tea, all the mess was cleaned up, all the rubbish removed, I paid the bill via internet banking, and my wife left a few good words on the company feedback. We cannot find any fault with this company and will recommend them always. I didn't need to go around with a broom after they had gone. Well done, men, and well done, Danmarque. Thank you.

June 12, 2024
Unprompted review
Rated 2 out of 5 stars

Garage roof replacement

Just had garage roof refurb because of asbestos, which I arranged on behalf of my mother who is in her 80s. They arrived on time and only took just over 3 hours to complete. However after they had left they had not tidied up as we thought they left a lot of mess inside the garage and we later discovered some old beams the had replaced were dumped behind the garage, instead of taking away or leaving where we could see them to remove ourselves. When we came to lock the doors of which were original on the garage would not lock because they were misaligned which was not like that before, we had to get neighbours help to lock it as we were unable to do it ourselves. I then called the company to see if they would come sort it, was told it happens a lot and to get a joiner to do it, I find this unacceptable having just paid £2000 they were just not interested. My mother is very upset about the way she has been treated by this company, not received good customer service at all.

June 3, 2024
Unprompted review
Rated 1 out of 5 stars

I have had the misfortune of employing this company.

I have had the misfortune of employing this firm to replace my garage roof for a metal sheet one.Firstly they sent a surveyor to look at the garage. I asked about foam inserts for the eaves and was told they would be installed with the new roof.These inserts need to be installed when you put the roofing sheets on. The ridge should also have inserts underneath. They came and installed the roof on 08/04/24. When the job was completed the installation team said there was no need for the inserts as there only to stop leaves and birds coming into the garage space. No mention of preventing draughts and water ingress. The installer then said they could leave me with some inserts if I wanted.Given the roof was already on and I had already paid for them to install them.I declined their offer. My garage door which is of an insulated sectional type was in the open position. The installer had asked for the remote fob for the door so they could control the door throughout the install. It took me 2 and a half hours to clean up after them(see the image of my bin of the rubble I cleaned up after they had left. I cleaned my garage from the back to the front. It wasn't until I came to close my garage door that I noticed it was covered in rubble. This has resulted in the dents and scratches to my door. Having contacted DANMARQUE LTD. I have just received a call from them. They refute my claim and more or less called me a liar. Their surveyor took numerous photographs including the door which was in pristine condition.Their response is it could have been caused after their visit. Which it could but i'm not a liar. Their negligence will cost me hundreds of pounds to rectify. See Google reviews for photos.

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Recommended to all

Our 20 year old Compton Garage roof was cracking and had a couple of holes in so we bit the bullet and went with DanMarque.

£3k for a 20ft x 16ft complete garage roof replacement + facias and guttering so not cheap but we are so pleased with the result.

Guys were onsite before 8a.m but apparently couldn't start until then due to noise regs......but after 8 they cracked on and were done by lunchtime.

Old roof removed and disposed of, new roof in place. They even did some extra work on one of the guttering downpipes which feeds a waterbutt to ensure it all worked perfectly.

I'd recommend these guys to everyone.

December 21, 2023
Unprompted review
Rated 5 out of 5 stars

Team F Carl and Max

Team F, Carl and Max from Danmarque Garages. Arrived today to change the garage roof and the side door on the garage.
They were very professional explaining everything they were doing, they made a alteration with the fascia above the side door. Carl explaining what was needed for a better fitting Which looks really good. When the work was completed they cleaned up and I was shown the completed job finished. I would recommend Danmarque Garages to anyone thinking of updating their garage.

March 25, 2024
Unprompted review
Rated 5 out of 5 stars

They were fantastic

They were fantastic, they came when they said they were coming(the men were brill, very pleasant, hard working, very quick and we were extremely pleased with the finished job). We would recommend this company to anyone it has been a pleasurable experience from our first phone call until the finished result. A big thank you to all at Danmarque Garages

January 6, 2024
Unprompted review
Rated 5 out of 5 stars

Complete Garage Refurbishment

Complete Garage Refurbishment , done with excellent skill.
Mark & his mate were brilliant ; they kept me informed throughout the project !
Very very happy in there workmanship .
Thanks is not enough really for Mark's workmanship !!!

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Very professional and efficient from…

Very professional and efficient from initial consultation to completion.
Having been messed around for about a year by local companies we contacted a few national companies and couldn't be more happy with the end results.
We were advised upfront regarding the timescale from original communication through to survey and work date completion, the process took a couple of months from first communication.
Efficiently carried out everyone arrived when they said they would and we couldn't be happier.
No up front payment and the estimate given at the beginning of the process was exactly what we paid.
Very happy customer.

August 21, 2023
Unprompted review
Rated 1 out of 5 stars

This company messed me around for…

This company messed me around for months, eight weeks from date of quote to coming out for a survey, then trying to receive a final price was a task, finally their company ambassador Chris, Told me to chill out and the quote will come when their ready, this guy is definitely in the wrong job, customer satisfaction and politeness is definitely not his strength
However I found another company much cheaper and organised , no one wants to give money too rude people

August 8, 2023
Unprompted review

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