Easy to order Darwins and change dates when your pet food runs out. However, the site accepts only Card and GooglePay and would be great if they can also offer PayPal and Applepay. The subscription ch... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Darwin’s has helped to keep my pup healthy and happy; full of energy as well as my cats. Their representatives are informative, caring, and there to answer any of my inquiries. Deliveries are on t... See more
Company replied
I switched to raw 8 years ago. Both of my Beagles got sick on Kibble--- started making my own raw food but found it challenging to provide the cartlidge, bone marrow and organ product to supply appro... See more
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We have trusted Darwins for our Bostons for 10 years now. Deliveries are always on time and the food is of the freshest quality. We appreciate that Darwins formulates each meal with exact nutrition ou... See more
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Company details
Written by the company
Darwin's Natural Pet Products aims to help pets and their owners enjoy more years of healthy companionship by making and delivering all-natural, raw pet food.
Add more years to your pet's life and more life to their years.
Written by the company
- Thrive Longer with Darwin's
- We believe feeding a pet what they’re born to eat is the best way to help them thrive longer. That's why we provide food the way nature intended, biologically-appropriate recipes inspired by their ancestral diet, and why we're dedicated to supporting you every step of the way on your pet's health journey.
The Healthiest Thing You Can Do For Your Pet
Delivered Right To Your Door
Get free and fast shipping to most of the US on any order over 20 lbs. We cold-ship our raw meals so they're delivered to you fresh and frozen.
Contact info
350 Treck Dr., 98188, Tukwila, United States
- 877-738-6325
- customerservice@darwinspet.com
- www.darwinspet.com
Get 50% Off Your First Box
4.7
Excellent
2K reviews
Replied to 65% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cats love Darwin’s
My cats have been eating Darwin’s raw food for 15 years and they all love it.
April 9, 2026
Reply from Darwin's Natural Pet Products
Jayne,
Thank you so much for sharing this. Fifteen years is an incredible milestone, and we’re truly honored to have been part of your cats’ lives for so long. It means a lot to know they continue to love their meals and thrive on a fresh, natural diet.
Representative was understanding and…
Representative was understanding and helped work out a solution to our delivery.
April 8, 2026
Reply from Darwin's Natural Pet Products
Hi Jeff,
Thank you for sharing this. I’m so glad to hear our representative was able to understand your situation and work out a solution that fits your delivery needs. We appreciate you being part of the Darwin’s family.
Poor communication and management
This is the third time our order has been delayed, with no explanation, until the 13th hour.
I called to inquire about the order not being shipped and the representative told me I can always go into my account and change the delivery date. Not the answer to my inquiry. At 6:30pm the same day, an email was sent out letting customers know that due to production issues all orders were delayed.
The product is great, but how the company handles problems is terrible. They should have sent that email two days prior.
This is not transparency, it's trying to clean up a mess.
April 21, 2026
Reply from Darwin's Natural Pet Products
Hi Stacy,
Thank you for taking the time to share this feedback. I’m very sorry that your order was delayed again and that you didn’t receive clear communication upfront.
I apologize that this wasn’t handled with the transparency you deserve. We truly appreciate you letting us know about your experience. Feedback like this helps us identify where we need to improve and do better moving forward. Thank you, Stacy.
Great product
Great product, delivered reliably, improved boxes for product delivery condition!
April 7, 2026
Reply from Darwin's Natural Pet Products
Hi Lynae,
Thank you so much for sharing this! We’re glad to hear that your deliveries have been reliable and that the updated packaging is making a difference in how your orders arrive. We really appreciate you taking the time to let us know. Feed back like this helps us keep improving.
Wonderful product
Wonderful product. My dogs have been eating Darwin’s for at least 7 years and my dogs loveit! They also friendly and helpful customer service.
April 8, 2026
Reply from Darwin's Natural Pet Products
Hi Laura,
Thank you so much for sharing this! We’re grateful that your dogs have been enjoying Darwin’s for over 7 years; that kind of long‑term trust means a lot. It’s wonderful to hear how much they love the food, and we’re glad you’ve had friendly, helpful experiences with our customer service team as well. We truly appreciate you being part of the Darwin’s family.
Great support staff and great food…
Great support staff and great food quality:) my kitty is healthier and happier. 10000% worth the price.
April 8, 2026
Reply from Darwin's Natural Pet Products
Hi Raisa,
Thank you so much for sharing this! We’re thrilled to hear that your kitty is healthier and happier. That’s exactly what we hope for with every meal. It’s also wonderful to know you’ve had such great experiences with our support team. We truly appreciate your kind words and your enthusiasm.
Longtime customer- never had a bad experience
I am a long time customer. The food is always fresh. My dog always loves it. Customer services is friendly and attentive
April 7, 2026
Reply from Darwin's Natural Pet Products
Hi Leslie,
Thank you so much for sharing this! We truly appreciate your long‑time support. It’s wonderful to hear that the food is always fresh, your dog continues to love it, and that our customer service team has been friendly and attentive. We’re grateful to have you with us.
Reply from Darwin's Natural Pet Products
Hi Martha,
Thank you for the review. We’re glad to hear your order arrived on time and is still fully frozen. We appreciate you sharing this.
Raw food great for cats
Raw food great for cats. Great customer service and fast shipping.
April 6, 2026
Reply from Darwin's Natural Pet Products
Hi Nicole,
Thank you for the great review. We’re so glad to hear you’re loving the raw food for your cats, and we appreciate your kind words about our customer service and fast shipping.
My order continually comes to me…
My order continually comes to me wrong. IO would like to hve consistency and not consistency in wrong, but right.
None of you who change an order
from every two weeks to every week or every month to every two weeks, never monitoring the size of the order.
March 2, 2026
Confident that my Bernese Mountain Dog…
Confident that my Bernese Mountain Dog is getting the best diet. He’s been getting Darwin’s since he was 1 year old and he is now 10 years, 2 months old and not displaying any older dog symptoms. No eye problems, hearing still good and easily goes upstairs.
April 7, 2026
Reply from Darwin's Natural Pet Products
Hi maureen,
Thank you so much for sharing this. It’s wonderful to hear that your Bernese Mountain Dog has been thriving on Darwin’s since he was a year old. Reaching 10 years and still showing no signs of slowing down is incredible, and we’re grateful to be part of his journey.
no hassles and very responsive
no hassles and very responsive. easy to do business with. high quality products
April 6, 2026
Reply from Darwin's Natural Pet Products
Hi Jim,
Thank you so much for taking the time to share this, and for being a loyal customer for over five years. We’re truly grateful for your trust. It means a lot to hear that you’ve found our team responsive, easy to work with, and that our products continue to meet your expectations. We’re committed to keeping everything hassle‑free and high‑quality for you and your pets.
Excellent Product and Service
We have used Darwin's organic foods to feed our Maltipoo for 9 years. Excellent product and service every time!
April 6, 2026
Reply from Darwin's Natural Pet Products
Hi Linda,
Thank you so much for sharing this, and for trusting Darwin’s to feed your Maltipoo for the past nine years. We’re truly grateful for your long‑time support. It means a lot to hear that both our food and our service have consistently met your expectations over the years.
We’re honored to be part of your pup’s routine and well‑being, and we appreciate you!
It was still frozen
April 6, 2026
Reply from Darwin's Natural Pet Products
Hi Eleanor,
Thank you for letting us know. We’re glad to hear your order arrived still fully frozen. We work hard to make sure every shipment reaches you in perfect condition, and it’s great to know everything arrived just the way it should.
Best company ever
April 7, 2026
Reply from Darwin's Natural Pet Products
Hi Barbara,
Thank you so much for sharing this, and for being a customer with us for over five years. We’re truly grateful for your long‑term trust. Hearing you describe us as the “best company ever” means more than you know, and we’re honored to be part of your pet’s routine and well‑being. Thank you again for your loyalty and kindness.
I truly appreciate the quality of your…
I truly appreciate the quality of your cat food, it’s comforting to know my fur babies are eating healthy products!
April 5, 2026
Reply from Darwin's Natural Pet Products
Hi Sherri,
Thank you so much for sharing this. It means a lot to hear how much you value the quality of our food, and we’re truly glad it brings you peace of mind knowing your fur babies are eating something healthy and nourishing. Their well‑being is at the heart of everything we do, and we’re grateful to be part of their routine.
Thanks for changing the quality of the…
Thanks for changing the quality of the cat chicken back to the way it used to be. My cats love it again. Please keep it this way.
April 6, 2026
Reply from Darwin's Natural Pet Products
Hi Donna,
Thank you so much for sharing this. We’re really glad to hear the chicken formula is back to the quality your cats love, and that they’re enjoying it again. Feedback like yours is incredibly important to us, and we’re committed to keeping it consistent for you and your crew. And thank you for being with us for over five years. Your long‑time support truly means a lot, and we’re grateful to be part of your cats’ routine.
My order is always delivered defrosted…
My order is always delivered defrosted in a ripped open box.
April 13, 2026
It’s nice that your ingredients are…
It’s nice that your ingredients are organic and affordable, however the bone shards were too big and sharp for my dog.
April 13, 2026
Had an issue with a couple of food…
Had an issue with a couple of food packs and they immediately credited my account with a few packs of food. They are always on top of things when it comes to customer service.
April 13, 2026
Reply from Darwin's Natural Pet Products
Hi Erik,
Thank you for sharing this. I’m glad to hear our team was able to credit your account right away and make things right with those packs. We never want you to worry when something’s off, and it means a lot to know you feel taken care of.
We appreciate you noticing the consistency in our customer service. Staying on top of things for you is always a priority. Thank you for taking the time to write this review.
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