Daryl Flood Moving & Storage Reviews 176

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Week late Lost property Ruined property Had to unload and assemble myself Unloading at 1pm Only had 2 people unloading truck Rude and very unfriendly company Did not do what they said t... See more

Company replied

Rated 1 out of 5 stars

This is our second time using Darryl Flood for relocation. We liked the drivers and his crew who packed and unpacked with our stuff. But the experience with their claims department has been horrible.... See more

Company replied

Rated 3 out of 5 stars

Boxes were incorrectly labeled as to contents. Should tell customers to not pack remotes and carry with. Many boxes crushed. Had two items broken due to removing from protective boxes. Delivery abov... See more

Company replied

Rated 1 out of 5 stars

Terrible experience. Most of my high end furniture was damaged. The delivery guy that did the most damage to my items even had the nerve to tell me, "you can't even tell where I glued this back toge... See more

Company replied

Company details

  1. Shipping Company
  2. Car Accessories Store

Written by the company

We are the largest agent for Mayflower Transit in the United States and part of the UniGroup Relocation network of providers. We have been providing award-winning relocation and logistic services to thousands of customers each year, since 1982. If you need a relocation company to move your home, or a logistics company to help grow your business, you want a company that is dependable, a company you can trust. Being Daryl Flood Dependable means that you can count on us for 4 important things: 1. You can depend on us to care about the things that are important to you. 2. You can depend on us to hire the best people with the best attitudes and to train them well. 3. You can depend on us to have the right resources and the expertise, creativity and flexibility to use them for your maximum benefit. 4. You can depend on us to be committed to satisfying you as our customer. Proudly servicing Texas in the following key markets: Dallas, Fort Worth, Arlington, Plano, McKinney, Denton, Burleson, Weatherford & surrounding cities - Austin, Round Rock, Georgetown, Pflugerville, Cedar Park, Bear Creek & surrounding cities - San Antonio, New Braunfels, Boerne, Helotes, Seguin & surrounding cities - Houston, Spring, Woodlands, Tomball, Sugar Land, Katy, League City, Pearland, Conroe, Kingwood, Humble, Magnolia, Montgomery, Richmond, Missouri City and surrounding cities


Contact info

1.8

Poor

TrustScore 2 out of 5

176 reviews

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Rated 5 out of 5 stars

Seamless moving experience

Our move with Daryl Floods, Guy English & team was great. They we professional, punctual, great communicators and personable as well. They took great care to protect both the home we moved out of as well as the one we moved in to. All of our belongings we packaged with care and labeled accurately. They made us feel appreciated and valued as customers and never left without making sure we knew what to expect with the next step and didn't have any questions. Guy went out of his way for us to make sure we got moved on time and we can't thank him enough for this. Guy and his team are awesome and there wasn't a single thing they could have done better.
This was our fourth corporate move and definitely the best. Thank you all so much!

March 11, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for your review. We appreciate you taking the time to share your positive experience online! We will definitely pass along your compliments to Guy and his team.

Rated 1 out of 5 stars

Experience Daryl Flood Mayflower was a nightmare!

Our experience with Daryl Flood this past summer was a nightmare; this company treated my family and our belongings with contempt and disrespect. Though the company was in breach of contract with us, we were bullied into accommodating it. Many of our belongings were damaged in the process; packers packed our belongings carelessly and irresponsibly; boxes were mislabeled in bizarre ways; delivery men put things where they wanted them to go, not where we instructed them to put them. The driver damaged our yard when he left our property. Never in our 27 years of marriage have my wife and I been treated so badly by a business.

March 7, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Mr. Blount, we truly apologize for the customer service failures surrounding your move last summer. In order to help future customers, and identify where we can improve, please email your customer order number and contact details to info@darylflood.com. We would like to get more information to assess if the crew assigned to your move was a Daryl Flood team or a team from our agent family. We partner with several key agents in markets outside of Texas to help assist us with relocations across the country and we want to make sure we are partnering with the best in each market. Similarly, we want to know if our own crews are misrepresenting our brand. In regards to any damages, there is a 9 month limit on filing a claim, post move. If you haven't already completed a claim form, please email our customer care department at CustomerCare@DarylFlood.com to obtain a form and we can process that for you. Thank you.

Rated 5 out of 5 stars

Will Definitely Use again!!!

I just wanted to give kudos to Jeff Brown and Jose for the OUTSTANDING job that they did with our move. I will definitely look for them again for any future moving needs. Thanks again!

March 3, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you, Derrick, for your review. We will be sure to pass your kudos along to Jeff and Jose!

Rated 5 out of 5 stars

Excellent

Really great

February 7, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for your review.

Rated 5 out of 5 stars

Out-of-State Relocation / Texas to Missouri

EXTREMELY SATISFIED with the DARYL FLOOD team of knowledgeable, experienced, helpful, responsive professionals. Everything came together seamlessly. The move was flawless from start to finish and everything arrived intact and accounted for after having remained in storage for two months. HIGHY RECOMMEND

February 5, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for your 5-star review and recommendation - Your Daryl Flood Dependable Team.

Rated 4 out of 5 stars

Efficient and helpful

Barring the fact that my goods arrived in California at the very last day of the contract - a whole 18 days after they picked it up in Texas, it has been a pretty smooth experience. Couple of missing items, but the claims process has been pretty simple.

February 5, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for your review. We appreciate your feedback and our happy to hear that your overall move experience has gone smoothly. We wish our delivery spreads could be shorter. Recent government regulations have us adhere to strict standards - but, it is for the safety of the motoring public. From an operations standpoint, several shipments fit on one truck. Therefore, we plan trips accordingly by mapping out origin and destination locations with customers' goods that logistically fit onto one truck. By operating more efficiently, we are able to keep prices lower. It's very possible in a cross-country move that a shipment that was loaded first will be the last to deliver, with the loading and off-loading of another customer's shipment along the way. We do offer the services of a dedicated truck which allows for a shorter delivery spread, being that the entire truck is dedicated to one shipment regardless of shipment size, but the service does cost more. We hope this explanation helps clarify why delivery spreads can be longer than you might expect. Wishing you the best in your new home - Your Daryl Flood Dependable Team!

Rated 5 out of 5 stars

On the move

I moved from Austin to Poughkeepsie NY in November 2015. I used a Mayflowerr company to move from Charleston SC to Austin previously and Daryl Flood were the company that delivered my furniiture at that time.

When I was moving from Austin I didn't consider anyone else for my move back to NY. Darkly Flood's representative was great to work with and also my coordinator when everything was a go.

I would highly recommend Daryl Flood, in fact my son moved a month after me and he called Daryl Flood after hearing how pleased I was with their services. Moving is stressful and having an efficient and reputable company with you all the way is so important.

February 3, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for your review. We appreciate your recommendation and would be grateful to assist you again in the future, if need be.

Rated 5 out of 5 stars

Reliable and efficient

Excellent service, timely and reliable!

January 29, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for your review! We're pleased to hear you had a positive experience with Daryl Flood Relocation & Logistics!

Rated 4 out of 5 stars

Nice company, nice people, service needs some improvement

My overall experience with Daryl Flood is nice. I think it is nice as people there are very friendly and deal with my missing stuffs very positively, without much work in my side.

When they delivered my stuffs, it was several hours after the scheduled time. And there were some of other people's stuffs, whereas some of mine were missing, although they paid me back for those missing stuffs. I will definitely use their service again. But hope they will improve the schedule arrangement and separation of stuffs of different people.

January 28, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for your review. We are always looking for ways to improve our services. Your constructive feedback helps us to advance our processes and we will share this with the management team.

Rated 3 out of 5 stars

Decent but expensive

Had a great experience with the driver and movers but the case manager was not very pleasant to work with and price is a bit high. I used this company only because my company (who moved me) wanted to use this company. I probably would have picked a friendlier crew with a more honest/resonable price. But at the end of the day, my stuff was moved and nothing was really damaged.

January 28, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for your feedback. We strive to offer professional services at a fair price that are comparable to other major van line affiliated moving companies (like United, Allied, etc.). We service employee relocations for many fortune 500+ companies and have a reputation for quality. However, your mention of an unpleasant Move Coordinator (case manager) is concerning. If it's not too much trouble, we would appreciate you elaborating in an email to info@darylflood.com. This will help us to identify who you are referring too and take corrective action steps, as needed.

Rated 4 out of 5 stars

Company Relocation

My company relocated my family and I to another state and I chose Mayflower since we have used them before and liked the overall experience. They do an excellent job of packing your belongings safely, quickly, and securely. The people are always nice and sociable. They also did well at accommodating my schedule on when to deliver at the new address. I would certainly recommend them to anyone!

January 25, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for your review and recommendation! We are certainly honored you chose us to move you and your family, again, and would be glad to be of service to you in the future should the need arise.

Rated 5 out of 5 stars

Daryl Flood Relocations

These fine people exceeded my expectations in all phases of our move. From the packers to the loaders to the truck drivers to the unloaders and all of the office staff. I have been very pleased with my moving experience.

January 24, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for your review. We're delighted to hear that your experience with Daryl Flood exceeded expectations. It is our pleasure to provide you with Daryl Flood Dependable service! Best of luck in your new location.

Rated 5 out of 5 stars

Peggy"s review

No change from the original quotes.
No claims on furniture.
Polite furniture handlers.
Liaison was extremely helpful.

January 24, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for your review. We're so pleased your move was smooth and successful. Best wishes in your new location!

Rated 5 out of 5 stars

Accurate quote, reliable service

The quoted cost of my move was exactly what they said it would be with no add ons. They delivered the my house full of furniture within the time frame they had promised. Both the packing and initial pick-up and the unloading on the other end went off without a hitch. Based on my experience, I have np problem recommending Daryl Flood I couldn't have asked for a better move.

January 22, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for your review and recommendation. We wish you the best in your new location!

Rated 1 out of 5 stars

Very bad claim experience.

This is our second time using Darryl Flood for relocation. We liked the drivers and his crew who packed and unpacked with our stuff. But the experience with their claims department has been horrible. They are very slow to respond and repair or compesate for essential items which is causing us a lot of inconvenience. We paid an arm and a leg for this move and did not expect such a stressful experience. I hope they improve their claims department.

January 22, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

We apologize for your claims experience resulting in a 1-star review. We are happy you felt that the driver, crews and packers did a good job and you liked them. We are working to improve our claims process. Claims handled by Daryl Flood are easier to expedite and take care of versus when we have to work through Mayflower indirectly. Our customer care team is standing by to assist, please email us at customercare@darylflood.com.

Rated 3 out of 5 stars

Inconsistent packing

Boxes were incorrectly labeled as to contents. Should tell customers to not pack remotes and carry with. Many boxes crushed. Had two items broken due to removing from protective boxes.
Delivery above average. From driver and his help all were very friendly and unloaded very fast, showing care and concern for our things.

January 22, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for your feedback. We apologize for the inconsistency surrounding your packing, but are glad you were satisfied with the driver and his crew. If you haven't already done so, please reach out to your Move Coordinator to begin the claims process for any damages.

Rated 5 out of 5 stars

Went the extra mile

Went the extra mile with my booking over Christmas. Jodie and Candice did a fantastic job in helping to organize my move. There were a couple hiccups here and there as you'd expect, but overall, I would use them again and recommend to friends. The teams they hired were top notch, took care of my stuff, and made my move less stressful.

January 21, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for your review! Wishing you the best this New Year in your New Home!

Rated 2 out of 5 stars

Very poor customer service representative to deal with.

The service rep was terrible!!! She would not return my calls and she charged us for a service we did not get. She would not call the driver back when he sat in front of our house for one and half hours waiting to unload and it was all her mistake. We were very pleased with the driver and crew. They were excellent. She should be fired. I therefor cannot recommend you.

January 21, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

We're terribly sorry for the poor communication surrounding your move. At Daryl Flood, we strive to offer excellent service to each of our customers, and when that expectation falls short we immediately look for ways to improve. Your feedback is valuable, and we will pass it along to our Customer Care department for further review.

On another note, we are very happy to hear about your positive experience with the driver and crew.

If you have any additional questions or concerns, please don't hesitate to contact us at info@darylflood.com

Thank you for your time!

Rated 5 out of 5 stars

Excellent service. No complaints at all.

Service was great. Movers were early at every point of move. Very efficient. Best move I have ever had. ( I have moved 8 times). I would recommend this company for the future.

January 21, 2016
Unprompted review
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Reply from Daryl Flood Moving & Storage

Thank you for your complimentary review and recommendation.

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