Years ago when I started using Dashlane it was a good choice, it worked well in the then context of both a web and a desktop app, and with the various password dialogues that were in use at the time.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've subscribed to Dashlane for a long time but I'm not renewing. The main reason is that password history is inaccurately updated and I have been locked out of accounts too many times because of a f... See more
I found the functionality to be adequate, but when I decided to move on I continued to get "important" junk email from them. When I tried to unsubscribe, I found they made it a lengthy process by re... See more
Initially, this app's free service worked decently. Then, I paid a year's subscription just to access the multiplatform service. The price increased, and I don't want to pay the subscription (it's not... See more
Company details
Written by the company
Dashlane secures all your logins in one place to help you stay ahead of threats. Take your passwords from scattered to secured, and never forget (or type) another password. With Dashlane, you’ll get instant access to your accounts with AI-powered Autofill, and you can seamlessly sync and access your vault across all devices, browsers, and operating systems. Dashlane also helps you stay ahead of phishing attacks: You’ll get warned in real-time—before you autofill your info on a suspicious site—so you’re less likely to fall for a phishing scam. Ready to go passwordless? Dashlane supports passkeys and passwordless login, giving you faster, safer access to your accounts. Get Dashlane today, and secure your digital life.
Contact info
United States
- www.dashlane.com
3.1
Average
6K reviews
Replied to 19% of negative reviews
Typically replies within 1 week
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How to support
I had a problem with 2 step authentication - the codes didn't came via SMS - i had to contact support. They told me I have to give photo of my ID to identify - I didn't want to do that, so support came with another idea of authorisation specially for my request. After that everything worked. Minus 1 star for the not working SMS factor - if it would work I wouldnt had to contact support in the 1st place, but bcs support was on point with everything else - the overall score is 4/5
August 12, 2024
Huge waste of time trying to get…
Huge waste of time trying to get Dashlane to do its job. No response on many sites' logins requires manually looking up and manually entering passwords anyway so why do I pay them to do this job? Then, every 14 days, they decided to completely shut down, even on my private PC to which has noone but I have access, until I reenter the complicated Dashlane password to satisfy some Big Brother Dashlane-invented corporate rules ( of course without any end-user input on the issue). Horrible customer service and elitist corporate attitude.
August 10, 2024
Unprompted review
Taciane is a big help!
August 9, 2024
This company has unhelpful customer…
This company has unhelpful customer service and is unwilling to address customer issues or issue a refund when the issues cannot be resolved on their end.
I wouldn't recommend this company. Honestly, Apple and Google offer free password managers and there are better companies as well out there offering more secure solutions and better customer support.
August 7, 2024
Unprompted review
Problem solved with Support but it took…
Problem solved with Support but it took 2 days. But finally good experience
August 8, 2024
I am very happy with the product
I am very happy with the product, but a recent software update made my extension fail. I started with the Chatbot, but it really couldn't deal with it. I guess no one told it that this software update would be producing a lot of clients. So I ended up with a real person who explained what had happened and talked me through how to delete the extension and then re-add it. Everything is fine now, but there was a problem when DASHLANE would not present the login screen.
August 7, 2024
Good and good
July 30, 2024
Error msg
Error msg : Your account is read-only
You have over 25 passwords saved. Remove passwords or upgrade to regain full access to your account.
Even after deleting others passwords
August 5, 2024
Unprompted review
Loving password management with Dashlane...
As a rule, I don't do surveys, but Dashlane deserve it.
Personal Premium subscription for the last four years; Free version for a couple of years before that. Have used the Password Generator, Logins (with auto-filling), Secure Notes, Personal Info, Password Health, Dark Web Monitoring and History features with ease, after a little bit of learning... VPN and Sharing Centre in the near future, probably...
Have used it on the now, unfortunately, defunct Windows desktop app, the Android app and the browser extensions in Edge, Chrome, Brave, Opera and Firefox variously on four mobiles (Androids) and four computers (Windows and Ubuntu) over time. There's been a few glitches, but was that Dashlane, me or the websites? It IS software after all...
Push emails from Dashlane haven't been that numerous to be annoying. The content in them has been mostly interesting, to me at least.
My one and only instance of tech support from Customer Service has been FANTASTIC. After what most would call an initial "first level support", Cat came through with detailed technical information to resolve an incomplete uninstallation of the defunct desktop on Windows.
August 1, 2024
Very service mindes staff and I got…
Very service mindes staff and I got help immediately
July 31, 2024
The software portal is priceless and…
The software portal is priceless and saves so much time with not having to reset passwords.
Had my first issue in over 1 year with onboarding a user and customer support was able to resolve it quickly.
July 31, 2024
Serg handled my issue and corrected my…
Serg handled my issue and corrected my issue promptly. Thank you!
July 30, 2024
We've been using Dashlane for years
We've been using Dashlane for years, first for personal, now for a growing business. Support has been great and we've never had an issue with security. We recommend them to clients and colleagues.
July 29, 2024
Unprompted review
Speedy solution, and nice to have help from a human!
I contacted the support team about an issue, and received a response from Someone within a few hours. After just a couple of emails between us, the issue was resolved. Super service!
July 29, 2024
Account recovery when you need it
Dashlane Support people helped me solve a lock out from my account (my fault) while keeping my account secure. They were courteous and professional, and got me back into my account, and my digital life. Very grateful for their help!
July 26, 2024
Really Responsive
July 26, 2024
Serg
Serg - has always responded so very promptly. Each time he has answered my
questions & given clear, easy follow instructions where needed
July 26, 2024
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