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Data Powertools Ltd Reviews 1,649

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and extensive product knowledge, often going above and beyond to ensure the right tools are purchased. Many appreciate the competitive pricing, excellent product selection, and the overall efficient service, including fast and tracked delivery. However, some customers experienced issues with incorrect items being delivered or parcels sent to the wrong address. A few people also found the prices to be uncompetitive or felt dissatisfied with the customer service in certain instances.

What people talk about most

Product

Users describe positive interactions with products. Many customers are pleased with the quality and... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the staff for being helpful, friendly,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Service

Clients share positive opinions on service, frequently highlighting its speed, efficiency, and helpfulness.... See more

Price

Customers consistently note positive experiences with price. Many reviewers found the prices to be very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a Hikoki Brad Nailer form this Independant family owned buisness,Louisa,Nick and James went above and beyond normal courtesy,personal phone call when I queried the correct nails to use.... See more

Company replied

Rated 5 out of 5 stars

Data Power Tools in Cardiff is hands-down the best place for tools and equipment in South Wales. Their range is incredible—from power tools and accessories to top-tier industrial gear—and everything i... See more

Company replied

Rated 5 out of 5 stars

My son and I have been scouring the internet researching and shopping for a best deal on a Milwaukee Packout set. I wish I saved myself hours of scrolling and went into branch sooner. We had t... See more

Company replied

Rated 5 out of 5 stars

Got a Dewalt drill with two batteries for a good price. I saw their Amazon shop promised quicker shipping than their own online shop. I prefer not to use Amazon, so I emailed them. They were able to g... See more

Company replied


Company details

  1. Tool Store
  2. Fastener Supplier
  3. Home Improvement Store
  4. Protective Clothing Supplier
  5. Safety Equipment Supplier
  6. Tool Repair Shop

Written by the company

"Established in 1969, Data Powertools Ltd has grown from a small power tool repair center into a trusted retailer and service provider for power tools, hand tools, woodworking, and metalworking machinery. Over the years, we’ve built our reputation on delivering high-quality products, exceptional customer care, and expert service, refusing to compromise by stocking cheap imports or inferior brands. At Data Powertools, we go beyond just power tools. Our diverse product range includes hand tools, machinery, fixings and fastenings, tooling and accessories, health and safety equipment, workwear, and janitorial supplies. By acquiring and merging with similar companies, we’ve expanded to meet the needs of professionals across industries like construction, woodworking, metalworking, and engineering. We proudly serve local authorities, educational institutions, serious hobbyists, and DIY enthusiasts. Our commitment to being a true ‘one-stop shop’ extends beyond products. We provide technical advice, practical solutions, spare parts, in-house repairs, product training, and safety certifications. Whether you’re a professional tradesperson or a passionate DIYer, you’ll find everything you need under one roof, backed by the knowledge and support of our expert team. With over 50 years of experience, Data Powertools remains dedicated to helping our customers succeed with top-quality tools, machinery, and unmatched service. #MoreThanPowertools"

Quality tools from quality brands!

Written by the company

The Team to Trust!
We pride ourselves on customer service and our reputation! Our friendly customer service team are always on hand ready to to give product advice and ready to help our valued customers resolve issues.

Fast shipping!

Free deliveries for orders over £50 ex vat on our website

Free deliveries for orders over £50 ex vat on our website
Hassle free returns!

Contact info

Promotion box for Data Powertools Ltd

FREE NEXT DAY DELIVERY

GB orders over £50 ex vat before 3pm weekdays


4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

great company

I was really impressed when I ordered my new lathe there was a problem with it so it was delayed a cpl of days but had fantastic contact with them they explained what happened and they were waiting for a new delivery 2 days later lathe turned up

March 31, 2025
Data Powertools Ltd logo

Reply from Data Powertools Ltd

Thanks for the great review Colin!

Regards,

DPT

Rated 5 out of 5 stars

Quick dispatch

Quick dispatch, items arrived in good order

March 30, 2025
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Reply from Data Powertools Ltd

Thanks for your review Rory!

Rated 3 out of 5 stars

No next day delivery as promised - still waiting

Claim next day delivery - so far I've had no order status update and not received my items. If I knew I wasn't getting the delivery when advertised I would of ordered elsewhere. Project stuck not moving now! :-(

April 11, 2025
Unprompted review
Data Powertools Ltd logo

Reply from Data Powertools Ltd

Hi Ian, really sorry to hear this! Can you provide us with your order number so we can urgently investigate for you?

Rated 5 out of 5 stars

I emailed an enquiry after hours

I emailed an enquiry after hours, then received a phone call 8am the following day answering my questions. That never happens so I was really impressed. Customer care seems a really big thing for these guys, which is first class. Answered my questions and helped me out so they got my custom. Will defo be using them again 👍

March 27, 2025
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Reply from Data Powertools Ltd

Thankyou for your review Chris, much appreciated!

Rated 5 out of 5 stars

Router

Did online order - no issues

February 14, 2025
Data Powertools Ltd logo

Reply from Data Powertools Ltd

Thanks very much for your review and order!

Regards,

DPT

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Called them on a Friday to enquire about one of the products I was after which wasn't in stock and after chatting with one of their team members I decided to place an order same day around 3pm.
Everything I ordered was delivered next Tuesday, even if I was told that it may take up to a week because of the product that they didn't had in stock.
What else can you ask for?!
Great customer service and competitive prices, will definitely used them again and recommend them to anyone!
Thank you for a great online shopping experience!

February 7, 2025
Unprompted review
Data Powertools Ltd logo

Reply from Data Powertools Ltd

Thank you for taking the time to share your positive experience with us. We are delighted to hear that our team was able to assist you efficiently and that your order arrived sooner than expected. Providing excellent customer service and competitive pricing is at the core of what we do, and your feedback reinforces our commitment to these values.

We truly appreciate your recommendation and look forward to serving you again in the future. If there is anything else we can assist you with, please do not hesitate to reach out.

Regards,

DPT

Rated 5 out of 5 stars

All round great experience

Super quick to fulfill the order, great price, helpful team in the Cardiff store.

February 18, 2025
Data Powertools Ltd logo

Reply from Data Powertools Ltd

Thanks for your review and order Michael!

Regards,

DPT

Rated 5 out of 5 stars

5 star reviewer

No matter what I go there for, (repair, purchase or just information) the guys there are absolutely wonderful, intelligent and very very polite and friendly,, I cannot be so amazed at the service you get there 100% genuine,, A very rare place in this day and age, I am so blessed to have this business near me,,I tell everyone that I know or who would benefit from a place like this (ie tradespeople, or even tool fanatics,,5 stars(deserve 10)

August 14, 2024
Data Powertools Ltd logo

Reply from Data Powertools Ltd

Thanks you for such a great review Andrew, we hope to see you again soon!

Regards,

DPT

Rated 1 out of 5 stars

Item didn't arrive

Item didn't arrive

February 4, 2025
Data Powertools Ltd logo

Reply from Data Powertools Ltd

Sorry to hear that! We have been trying to contact you to resolve this but have not had any joy. Please call our sales director Nick on 07970 990339 at your earliest convenience.

Rated 5 out of 5 stars

Helpful and efficient…

Helpful advice over the phone followed by prompt delivery (although advance warning on delivery date and time would have been helpful)

January 10, 2025
Data Powertools Ltd logo

Reply from Data Powertools Ltd

Thanks for your review and feedback, once again thanks very much for your order.

Regards,

DPT

Rated 5 out of 5 stars

What a fantastic company.What a fantastic company.. my item went missing as DWP left it on my front door step facing a main road.. they investigated it and then sent me a replacement,

What a fantastic company.. my item went missing as DWP left it on my front door step facing a main road.. they investigated it and then sent me a replacement,

January 11, 2025
Data Powertools Ltd logo

Reply from Data Powertools Ltd

Thank you so much for your kind words! We’re sorry to hear that your original order went missing, but we’re glad we could resolve the issue quickly for you. Customer satisfaction is our top priority, and we appreciate your patience and support. If you ever need anything else, don’t hesitate to reach out!

Regards,

DPT

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