datatrack-labs.co.uk Reviews 184

Lost a HDD with all sorts of data. Got all of it back. Thank you so much!

A 5 star service and a 5 star result.

I don't normally leave reviews but this 'company' (if it even is one) was so bad I want to stop other people wasting their time.

Here is a quick overview of my dealings with DTL. I got a quote for £85 to recover data from my failed WD 2 TB external hard drive. This was reasonable to me as I had most of the lost data backed up but on an unorganised back up drive. So I got it picked up, along with a 3TB new drive to put the recovered data onto, by their 'free pick up service' which was all great until then.

A few days later I got a new quote ranging from £468 - £1585 depending on how quick it would need to be fixed. After explaining that the recovery wasn't that important they dropped their price to £99 for a good review on trustpilot and retaining the failed disk as it will contain their parts.

This recovery failed and I was offered another quote of £399 to try again which I refused and asked for my 2 hard drives back end of February. They were more worried that I would get my old hard drive back and go elsewhere than anything else. I asked for my new hard drive and was then told that it would cost me £40 for the 'free' pick up and £40 for the return of the hard drives. I transferred £10 which was more than enough as the parcel cost around £4.50 when I eventually got it back.

I had to write several emails and ring up numerous times but he was busy and eventually threaten legal action to get my hard drive back. They eventually sent back the broken one (which they had to keep for parts) which I never wanted, and after more emails, I was finally sent the hard drive I wanted. I wasted over 3 months don't waste yours.

I look forward to your response claiming that all this is incorrect as you have done with the other bad reviews.

-edit-
I am happy to provide emails as proof as Datatrack have reported my review claiming I made it up. Check Google maps for more similar reports and ratings.

Just before Christmas the unthinkable happened, I booted my PC and noticed one of my hard drive was missing!! It was an Ext 2 terabyte Seagate drive which was over 3 quarters full of data.



After a few days of trying myself to access the drive using DOS, Linux boot/recovery software and every other trick i knew, i was forced to accept the harsh truth... that this drive had failed catastrophically and my only option was to contact a data recovery company. I was not happy about this at all lol. But After much research and review reading I decided to contact DATATRACK LABS and after na long chat with staff about the service they offer and lots of questions all answered clearly... I decided to go ahead. They promptly arranged a free collection of my drive and within a couple of days had sent me a full report describing in detail exactly what the problem was and what steps were needed to fix it. Drives are complicated & delicate items and considering the hi level of specialist machinery, environment and expertise required, I found the quote to be incredibly reasonable and was also impressed by its fixed-price nature and the no obligation aspect (if less than 60% of data is recoverable)



I quickly authorised the work and was kept fully informed at all stages and was very happy to receive notification a few days later that over 90% of my data had been successfully recovered this data was transferred to a brand new 4 terabyte portable drive (which was provided at cost price and was safely shipped back to me, the whole process taking just over a week (meaning I was up and running again before the Christmas holidays).



It taught me a valuable lesson in backing up but equally it taught me a valuable lesson in data recovery an industry that has a varying reputation and is a bit of a Minefield to navigate at a time when you are feeling a little desperate. It was very reassuring to have found a company who offer genuine help at a very reasonable price given the extreme expertise needed I would fully recommend DATATRACK LABS to anyone who finds himself in the similar DATA LOSS situation. Give them a call, you won't regret it the staff are incredibly friendly & helpful. 10/10



Jon C

#Actor #Geek

#TwitchAffiliate #RealKingRegis

I was very impressed with the service provided, as the job required a large amount of persistence in order to recover the data from the failed hard disk drive. I'd have no concerns recommending Datatrack Labs to anyone with hard disk drive woes. Thanks guys!

I had excellent unbiased advice from this company. I was advised that my problem could be solved without DLT's help and explained how. I was then able to recover myself. Had the problem been deeper I would definitely used these guys as their advice was sound, given with integrity and their price for recovery had the problem been worse, was very fair compared to other companies. Wouldn't hesitate to use them again. Highly recommended

DTL did a fantastic job recovering the data on my drive that I thought was lost forever, and did so in record time and for a very reasonable and fair price. Please consider them if you need data recovery, as there are so many other companies out there which charge silly fees for their service...

I'm very pleased with the job DTL did in recovering all the data I'd lost on two damaged hard drives.
Everything is now back to normal and I'm delighted with the service.
Thanks.

I have just concluded business with this company led by Michael Owen. My overall experience was nothing short of excellent. I was in dire straits considering a 2.5 Storage unit containing hours of rare footage from years of trips across the continent of Africa failed to power up. My greatest fear being precious data lost forever. My PC conveyed that the Unit was corrupted and unreadable. I contacted several companies via email and Datatrack was the first to respond within the hour. Michael persuaded me to send the Unit to the Lab for investigation and cost free diagnosis. Suffice to say within a week the entire retrieval process was completed and data returned on 1TB for good measure. Their rates are competitive and value for services considered. What you cannot put a price on is assurance and sincere communication. Kudos to Datatrack for an amazing job. I strongly recommend the company to anyone seeking 100% satisfaction.

The service was fast and reliable, recovering all my data.

Beware of DTL, I deleted a volume on a HDD which was running fine, I described the problem to DTL, They agreed it should covered in the £76 standard fee, As soon as they received it I was told that the drive was faulty and it would be £280. The only data they could retrieve was the data I could clearly see on the HDD. The HDD now in their possesion was not released until I paid the fee of £280. None of the deleted data was retrieved and I paid for a new hdd to contain the 'retrieved data' but none was sent - I presume because no data was retrieved. £280 down and back where I started. Use another company, any other company.

Data protection starts and ends with storage. Most of us use either internal or external hardrives to store what’s important to us. So when there’s a problem and your looking at loosing that data it’s a daunting prospect. Who do you turn to and who can you trust. I faced that dilemma a few weeks ago and after much research I found DLT Data Recovery. I chose them because of the reviews and personal recommendations. I glad I did as from the very outset there was clear, precise and assuring contact. I was informed at every step of the way and all of my data was recovered and transferred onto a new external hard drive at my request. Do I back up, yes.., do I do it every day, no.. because it’s not always possible. So was this a real life line ... for sure. I can wholly recommend DLT Data Recovery as a Tier One Service. Fast, efficient and above all else a personal professional service.

I contacted DTL Data Recovery after accidentally dropping an external hard drive. They gave me a clear quote and guide to action that they would take to recover the data. Having sent the hard drive to them, they were in clear communication with me in regards to the timelines and the initial investigation. In the end i received a replacement hard drive with nearly all the data recovered. On the replacement, they had clearly placed the recovered data in one folder structure and a listing of the files not recovered in another folder structure; this allowed me to easily review what data was missing.
I'll happily use DTL Data Recovery again but hope that for obvious reasons i take sufficient precautions to avoid such circumstances in the future.

I sent in my broken external drive as well as a new £99 4TB replacement drive to this company. I just received my parcel back and only my broken drive is inside and my 4TB replacement drive is missing. As well as this the plastic cover on my broken drive has been removed and not put back. I can see the company's responses here to low reviews and I'm nervous to leave this review. But I have been left feeling really upset and am down £99 on a brand new seagate drive.

Edit 7th August: I still have not had my drive returned. Not sure why I would waste £99 of my own money to be a "stooge." I requested my drive to be returned 3 weeks ago. Where is it? I blocked you on Hotmail because you sent me multiple rude emails and I want this to be over. Send me my drive.

Professional from start to finish! As a professional photographer, losing work wouldn't just be a case of disappointing a client but potential loss of reputation. So when I spoke to Michael, he made it clear how it works and was confident that they could fix the issue.

Couldn't recommend them enough

David

I contacted DTL after a failed windows update corrupted my hard drive. They were able to recover ~100% of the data from the drive and turned the whole thing around in about a week, despite me opting for the 14-21 day economy service.
The final bill was quite a bit higher than the original online quote (£300+VAT vs the initial quote of £99+VAT). However they clearly explained all the work that needed to be done on the drive and the price did not increase once the actual recovery work had begun. This difference in price was to be half expected though, since it can be difficult to judge the exact problem without seeing the drive first.
They were very upfront and honest with all of their communication and I was very happy with the service provided.

UPDATE: I've unfortunately had to knock a star off my review. Whilst the original recovery was exceptional handled, it's been quite a pain to get the original drive back from the lab. I was originally quoted 21-days for this but it's now been double that and the original drive is still sitting in their lab.
Email communication is still prompt but I generally feel that the wrap-up shouldn't still be ongoing nearly 2 months after our business should have concluded.

Just wanted to share my experience! I live in Cardiff and located nearby are a few companies that complete Data recovery. The situation started off when the pen-stick failed. Panic as the data I had was not completely backed up. 2 files I needed very important to me as I am currently writing a thesis.

A few phone calls and I came across a skeptical company located in Bridgend. Who were willing to take the drive off me immediately and prioritize my drive for a small fee. I was quoted a competitive price of £170 + £30 expedite fee. At this point I did not none the wiser, dropped off my pen-stick directly and waited for the phone call.

Which materialized the next day to my horror with questions about how valuable the data was to me! Then with a inflated price! of £450-600 and no guarantees, payment required upfront. Knowing it was 2 small files needed I declined and collected the pen-stick. Be careful after researching more the company do this all the time! why should it matter what information is on the drive ask yourself?

At this point I contacted Michael from DTL who sent me a quotation of £155 and requested no payment upfront. I decided to call Michael and told him of my situation and the information I had been provided and ridiculous price hikes. Michael assured me of communications and was able to complete the task promptly. Asked me to drop off at the Cardiff office reception and sent me a email showing the task was complete and payment required. I collected from the offices and in a sealed envelope was my old pen-stick and new pen-stick ! with success all my files recovered in the format left!

Thanks for your service Micheal and I would recommend to anyone this great service no matter where you are in the UK !

Wow what a great honest service.

My 1tb WD internal hard drive failed and a local PC shop was unable to retrieve any data. I was advised to go to Kroll Ontrack, they analysed the disc for free and quoted me £2,393 to retrieve data, and stated others would offer a fixed fee but would up the price to theirs accordingly! I then sent it to Essential Data Recovery who quoted £186 fixed fee and 90% success rate, but they could not recover any data at all.

I then turned to Datatrack Labs who I had already spoken to previously but foolishly not used. Everything was explained to me in plain English and the company seemed driven by high quality customer service. Having been unsuccessful with three companies so far (one prohibitive due to cost), I sent my damaged drive and opted for the economy service at £443. In less than 5-days I had an email to advise data recovery had been successful and a pre-list of recovered directory files was also provided to see if that was the data I had expected. I opted for the additional 1tb external hard drive to receive my recovered data and paid a total of £518 all in. The new hard drive quickly arrived with all my recovered data. Perfect service at a sensible price.

WELL DONE and THANK YOU Datatrack Labs!

They are very slow at replying to emails. I sent them a memory card and after more than three weeks of the online status remaining as awaiting parts / evaluation I emailed them to find out what was happening. They then replied saying they couldn't get the data back so i asked for my card back. After a couple of weeks I still hadn't heard so I emailed them again as I was concerned they had thrown the card away. Only after posting on here did i get a reply - which also included the comment that I shouldn't complain as they had evaluated my card for free - which is after all their business model!

Michael has exceeded my expectations. The service is fast, efficient and we'll documented to the customer all the way through.
It was an absolute pleasure to deal with datatrak labs and I would have no hesitation in doing so again. My son was also over he moon that pictures of grandad were saved.