Extremely disappointing experience with David Gandy Wellwear. I returned an item (order #38982) to exchange the same product for a different size, and the item was received and confirmed by them... See more
Company replied
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See what reviewers are saying
Ordered a tshirt on Monday 31st it’s now Friday the 4th wanted it to wear tonight with an outfit now i will have to go shopping to get something. as to be honest these tshirts are probably the best fi... See more
Company replied
They removed linen shorts from my order without informing me or refunding me. I had to chase it up. This will take 10 working days to process, through no fault of my own. T-shirt didn’t fit but I ha... See more
Company replied
I have ordered numerous times now and delivery is swift. Though I never trusted EVRI, I trust David Gandy’s team to deliver good service. So far, all my items arrived promptly and every order is to sa... See more
Company replied
Company details
Written by the company
DAVID GANDY WELLWEAR is a world first concept bringing apparel and wellbeing together in a lifestyle brand that fuses fashion, function and feeling. Inspired by the supermodel’s 20 years of industry experience and based on the scientific benefits of wearing soft, comfortable clothing, the collection offers a definitive range of essentials that puts the emotional wellbeing of its customer at its very heart.
Contact info
82 St John Street, EC1M 4JN, London, United Kingdom
- hello@davidgandywellwear.com
- www.davidgandywellwear.com
2.3
Poor
281 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Generally good site
Generally good site, however I am pleased I payed attention to my basket as the site did not caculate my total cost correctly, I had to remove the items and re add them for it to recalculate the cost!
July 30, 2022
Reply from David Gandy Wellwear
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Charlotte
Problems with the system at the moment…
Problems with the system at the moment of payment
July 30, 2022
Reply from David Gandy Wellwear
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Charlotte
Simply amazing ❤️
July 29, 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Straight forward and easy.
July 22, 2022
Reply from David Gandy Wellwear
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
The wellwear towelling shorts
Just a good looking and comfortable pair of shorts, only down side is, that the cotton it self,
Could be a little more softer! And free delivery too.
Hence for the four stars rating.
July 19, 2022
Reply from David Gandy Wellwear
Hi Tallon,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Nicola
First order
First online order from David Gandy. Easy to order + hopefully prompt delivery. I know it is a quality product as have purchased previously in different colours.
July 17, 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Free shipping
I’d rate 5* for the whole experience I’ve had with previous purchases and I’m sure I’d rate this last one. Honestly, the only thing I’m not that very pleased with is the fact that no free shipping applies to clients outside the UK, no matter the price of the purchased items.
July 15, 2022
Reply from David Gandy Wellwear
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Charlotte
I’ve become a regular shopper since…
I’ve become a regular shopper since buying first in jan 2022. Great fabric / fit / styling and holds its quality.
Love the hoodies and t shirts especially
July 15, 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Happy with the experience
I liked how the website is smooth and everything is well shown. Prices are a bit high but it’s worth it. And also I didn’t find a section that is for women.. maybe all clothes are unisex right? Whatever I’m waiting for my order to arrive and I’m super excited. I’m happy with the overall experience. Keep up the good work guys!
July 14, 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
The website works extremely well
The website works extremely well which allowed me to place my order without encountering any issues.
July 14, 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
Overall a good experience
Overall a good experience. Clicking on model link icon makes finding product fast. I suggest DGW give a little more info & help to USA customers who are trying to figure out inches vs. cm. Also, "washing instructions" would help on all products. I haven't gotten product yet; therefore, cannot comment on quality or fit.....yet.
July 12, 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
The shopping very convenient
The shopping very convenient experience, clear size chart, the pictures illustrate the product well, and the link to a payment contains many options. It is very convenient. It was very easy to get around the site
July 12, 2022
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Charlotte
1st Choice
Great easy website, hassle-free purchasing. Quick delivery. Quality other brands can only aspire to.
July 10, 2022
Reply from David Gandy Wellwear
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Paid for same day delivery, didn’t happen.
Love this brand. However; I paid £10 for same day delivery which didn’t happen.
July 10, 2022
Reply from David Gandy Wellwear
Hi Leo,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Nicola
Sweater purchase
Easy to order and regular updates regarding status. Fortunately I have purchased items previously so I know the sweaters come up large. I’m a small. I’m not a small in any other brand. Great quality though.
July 9, 2022
Reply from David Gandy Wellwear
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Straightforward and an enjoyable shopping experience 👍
Easy and straightforward site to navigate. I believe all information one might need is there. Truly an enjoyable shopping experience, well done 👍
July 9, 2022
Reply from David Gandy Wellwear
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Finally what I was looking for
Have been looking at a brand that could provide the essential pieces to my wardrobe which are made with the environment in mind, yet deliver on quality and fit. I have now found this and will be coming back!!
July 8, 2022
Reply from David Gandy Wellwear
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Fast and simple process
July 7, 2022
Reply from David Gandy Wellwear
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Easy & well structured
July 5, 2022
Reply from David Gandy Wellwear
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Easy to use site
Easy to use site. Great choice for guys. Will be back for more. I liked the M&S range so glad to see this.
July 5, 2022
Reply from David Gandy Wellwear
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
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