Davies Group Ltd Reviews 

Almost a first for me. A straightforward process for an insurance Claim and a rapid settlement within 3 weeks. I will be renewing by annual health insurance.

AVOID AT ALL COSTS!

Made a claim on my cover in 2024 and am still receiving pathetic excuses years later.

I allowed their investigator to visit my home to conduct a recorded interview, and the investigator stated I was entitled to the payout over a year ago, but they still won't pay me.

Claim reference: 2895411

NEVER USE DAVIES GROUP FOR ANYTHING

I fell damaging my ankle, rang Staysure my insurance who gave me a number to call in Canada. I said I was going to hospital, which he said would be covered along with initial examination and treatment.
It turned out to be fractured after an x-ray, treatment from the doctor was to wear a boot.
On my return from Canada I filled the form in and received the money into my bank account two days later.

Simply claim process & swift payout! :-)

Staff nice and helpful but a lot of back and forth before we got to what information they actually needed to proceed with the claim.

Reece was very helpful. It only took a few minutes to order my replacement appliance.

Quick and efficient, with prompt payment of the full
Claim.

Overall, I found the service disappointing. It took multiple attempts to get a response via email, and communication was poor throughout the process. My claim was handled by different people, which meant I often had to repeat information and there was no clear point of contact.

I also had to keep chasing for updates, and it took over a week just to receive the details of where I could take my car to have the scratch repaired. The lack of timely communication and coordination made what should have been a straightforward claim much more frustrating than it needed to be.

I was also asked to send personal information via email, which I found completely unacceptable given the sensitive nature of the information. I would have expected a more secure method of sharing personal details.

Overall, there is significant room for improvement in terms of communication, responsiveness, consistency, and data security.

Got an operator who went out his way to make things difficult, then I got a woman operator and she was on the ball and knew what she was talking about.

Our claim was dealt with quickly. Contacting staff on the telephone was easy and they were very helpful.

I spoke to both Reece and Will. Both were amazingly helpful. Took time to go through stuff with me and really helped me out of a fog of confusion. Brilliant service generously provided. I am grateful.

Put claim in Friday and all been agreed today . Advisors very polite and courteous. Happy with payout

We had to make a claim for a replacement dishwasher , our appliances was deemed unrepairable on the Wednesday , by the following day we received an offer of a replacement. This we accepted and was promptly given a delivery date to suit our needs .
It was a pleasure to deal with this company, the whole experience was seamless and efficient, our call advisor Katy was pleasant and professional.
Well done everyone .

Steven was extremely helpful with finishing my claim for a damaged Driver. Great service

Fortunately, I had a good experience with this company as they were insurance providers for my bike. My bike was stolen and I claimed on the insurance, requested for relevant documents and evidence from different companies-since I was quick to act and collect the paperwork; they were responsive in approving the claim. I'm very glad I bought insurance and felt reassured it was delt with properly. Overall, cannot complain about the service. Quick and efficient turnaround.

I received quick and exceptional service and support. Their agent Mohammad responded timely and effectively when contacted about enquiries regarding my claim. He ensured that the claim was resolved. Thank you Mohammad.

A absolutely dreadful experience with this company, we contacted the Davis group for a replacement dishwasher via our British Gas contract. We were offered a price and we accepted straight away and awaited their call as instructed however, there was no call so we called them only to be told by a rather abrupt young lady, the price is gone up we stressed we accepted the first price and she said well that’s just how it is it’s gone up do you want it or not? My husband called the following day and was told again it had increased within 24 hours not only that it now did not include fitting which contradicts an email that we had. We expressed again that we accepted the first contract price and this should be honoured. She said we can either purchase or go elsewhere and use vouchers we called on Friday to request the vouchers as we purchased the machine elsewhere. My husband spoke to a very nice young man called IBar who was absolutely apologetic about our situation he wanted to find out about how we were treated and wanted to help further however it came far too late as we purchased the machine elsewhere. British Gas does need to look at this company as their customer service is outrageous

We used Davies when we were getting a new cooker because our old one broke that was covered by the British Gas cover. The staff are very efficient and helpful. I only downgraded it to 4* because I think the deals offered are a bit outdated.
We were offered a new cooker and pay the difference or vouchers for Curry’s or Argos, neither which sell our cooker or one that’s similar that we’d choose.
When I mentioned this they said John Lewis Vouchers were added to the scheme last week, but in reality it would be far better offering AO or Mark’s Electrical vouchers who have an amazing product range. Curry’s or Argos 10 years ago maybe but these days there’s better companies for electrical products.

The staff were not at fault, they were always helpful, efficient and friendly.