Day's Rental Reviews 

429
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The staff at the Treforest unit provided outstanding support, especially considering it was a last-minute request. Their helpfulness, kindness, and friendly attitude were truly remarkable. The pricing... See more

Rated 5 out of 5 stars

A much better experience than with the larger, big name car rental companies. I was looked after by Tony Bowen in Gorseinon, near Swansea, who was friendly relaxed and, best of all, did not try to har... See more

Company replied

Rated 5 out of 5 stars

As Motorhome newbies hiring from Days seemed like a good idea….and it was ! From start to finish our 4 days was made so much easier by the help we were given by Dave when we collected the vehicle. Hi... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Days in Swansea. We would particularly like to thank Dave & Pete for being so helpful & friendly with the handovers. A lovely quality camper van which we really enjoyed for our... See more

Company replied

Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Recreational Vehicle Rental Agency
  4. Truck Rental Agency
  5. Van Rental Agency

Written by the company

Discover a wide range of over 12,000 hire vehicles at Day's Rental, in 12 UK locations, including cars, vans, minibuses, motorhomes and more. Flexible hire periods mean you can choose to run a hire vehicle for just 1 day or up to 36 months. Receive an instant quote at any time, anywhere, with our handy 24/7 quote system.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

429 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(429)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rented a van from the Avonmouth branch…

Rented a van from the Avonmouth branch in Bristol on Friday. The lady was very professional and did everything so that I had an excellent experience from the company she represents. I will recommend Days Rental to anyone who needs to hire a vehicle.
Brian

June 22, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Thank you for your kind review of your recent experience at our Bristol branch! It's great to hear you found our team to be so helpful and you enjoyed your visit to us. Thank you for your recommendation!

Best wishes,
Sarah

Rated 5 out of 5 stars

This was our first experience of hiring…

This was our first experience of hiring a Motorhome. Days customer service was great. Special mention to Dave and Pete, they were very patient and explained everything about the Motorhome to us before we left. They were really a credit to Days.

June 22, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Niki,

Thank you for your review. We're pleased to hear you had a great experience and hope to see you again soon!

Take care,
Sarah

Rated 5 out of 5 stars

First time for us to hire a motor home

First time for us to hire a motor home, we had ours from Day’s in Swansea, first class service from the start , we had a fantastic brand new motor home and I have to give a special mention to Peter and Dave who were both fantastic with their help and advice and made the whole experience stress free , will definitely be returning soon

June 20, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Neil,

Thank you for your kind review. It's great to hear you had a wonderful experience hiring from us and found our team to be so helpful. We look forward to seeing you again soon!

Best wishes,
Sarah

Rated 5 out of 5 stars

Motorhome rental excellence from Days…

Hired a motorhome for 5 days from Days Motorhomes in Swansea and found the experience to be faultless.
We had a four berth Motorhome and it was spotlessly clean.
Peter and Dave gave me a thorough understanding of how everything worked and could not do enough to help make it as easy as possible (even helping with my bikes).
On the van's return Peter and Dave were again super helpful and made booking it back in as effortless as possible.
I can't recommend Days Motorhomes enough.

June 18, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Michael,

Thank you for taking the time to leave us a review. We're pleased to hear you had such a great experience and found our team to be so helpful! Thank you for your recommendation. We hope to see you again in the future.

Thanks,
Sarah

Rated 5 out of 5 stars

Days rental in Leckwith Cardiff

Days rental in Leckwith Cardiff - excellent, flexible service. Use them for vehicles (mostly lorries / trucks) for work and they are always helpful and accomodating.

June 9, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Thank you for your kind review, Rob! We're glad to hear you had a great experience.

Best wishes,
Sarah

Rated 5 out of 5 stars

EXCELLENT SERVICE!! - Gorseinon Motor Home Rental

Fabulous service from start to finish. Initially delt with Stuart in the office, who is very accommodating with any (and many) requests we had.
The 2 guys who do the handovers, Peter & Dave, are extremly helpful and friendly and nothing seems to be a problem.
The Motor Home we had was in excellent condition and the whole fleet seems to be no older than 1 year old.
We have already booked a 2nd hire for 3 weeks in July.
I can't reccomend Day's rental enough.

June 7, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Richard,

Thank you for your wonderful feedback! We're happy to hear you had a great experience in hiring one of our motorhomes recently and we will pass on your kind comments to our team.

Many thanks,
Sarah

Rated 5 out of 5 stars

Perfect - why can't all rental services operate like this?

Booked a crew cab pick-up from Days Bristol. Despite not having one on site the team were very supportive, sourcing and arranging delivery of the vehicle I required - even to the point of confirming colour (which was very important to my client). Collection was swift and painless with parking provided for my vehicle while I used the rental. Despite returning the vehicle earlier than planned due to change in agenda (no reflection on Days) the team remained accommodating, agreeing to refund the difference with no quibble. Returned at 4pm on Friday, the refund was back in my account 7am Monday. I have rented vehicles for business all over the world and genuinely never received better service and in consequence, value. I will certainly be back.

June 7, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Brad,

Thank you for taking the time to leave us this lovely review! It's great to hear you had such a wonderful experience at our Bristol branch recently and we will pass on your kind comments to the team. We look forward to seeing you again soon.

Take care,
Sarah

Rated 5 out of 5 stars

Great service & value

Booked a large van from Wrexham branch to help a relative move house. Very impressed with efficient service, friendly and helpful staff and value for money. Will recommend highly and certainly use again should the need arise.

June 4, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Caroline,

Thank you for your kind review! We're pleased to hear you had a great experience and found our team to be so helpful. We look forward to seeing you again soon!

Best wishes,
Sarah

Rated 5 out of 5 stars

Motor home rental from Gorsino-Dave and Pete ,Exellent service,very informative friendly and helpful.Again Exellent.😊👍

Motor home rental from Gorsinon,re-Dave and Pete,excellent service, great information about the vehicle,friendly and helpful,an absolute credit to your company.
Many Thanks Jason Barrett.😊👍

June 2, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Jason,

Thank you for taking the time to leave us a review. We're happy to hear you had a great experience with us at our Gorseinon branch and hope to see you again in the future.

Take care,
Sarah

Rated 3 out of 5 stars

It all started very well

It all started very well. My first call was dealt with by a lovely guy called Roger from the Haverfordwest branch, who was very helpful. I made 2 more calls the very same week and unfortunately the same lady answered both of those calls. I didn't get her name but she was one of the rudest people i have come across. She's definitely in the wrong job. I will find out her name and i will be putting in a complaint. I'm not renting the van until next week so i can't comment any further.

May 28, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Dear Lucia,

Thank you for your comments which I have now investigated. Like all businesses, we record all calls for training purposes and I have since reviewed the calls which were made from your mobile telephone. We have three calls, all of which were handled appropriately from our perspective. That said, I am conscious that other calls may have been made from a different number. I say this as we have no record of your discussion with our colleague Roger. If this was the case and you would like to contact me separately to discuss, I can be contacted via our Reservations Team on 01792 222133.

We hope your forthcoming vehicle rental experience is all you expect it to be.

Kind Regards

Andrew Elkin
General Manager
Day’s Rental

Rated 5 out of 5 stars

Newport Gwent branch

I went Newport branch. The staff call Adam. He is very helpful and friendly. He tried help me much as he can. Highly recommended. Best car rent company and branch ever l used in my life.

May 28, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Osman,

Thank you for your kind review. It's great to hear you enjoyed your experience at our Newport branch and hope to see you again soon.

Best wishes,
Sarah

Rated 5 out of 5 stars

Fantastic hire company

I would like to Thank Day's Rental for there outstanding service. Although I only hired for a short period, Mark Livingston from the branch at Aberystwyth was extremely helpful and very professional. Everything was smooth and organised. The vehicle was great and the handover/takeover was very good. I was extremely surprised that there was no excess mileage charge for my hire. Great company, Great employees and Great vehicles. Thank you.

May 19, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Thank you for taking the time to leave us this wonderful review. We're pleased to hear you had a great experience at our Aberystwyth branch and hope to see you again in the future.

Take care,
Sarah

Rated 5 out of 5 stars

excellent!

I used the wrexham branch and was very impressed. the staff are friendly,helpful and efficient. the price was good and the van was very clean,modern and well maintained. will definitely recommend and would certainly use again.

May 18, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Thank you for sharing your great experience during your visit to our Wrexham branch recently. We're happy to hear you enjoyed the service from our team and look forward to seeing you in the future.

Best wishes,
Sarah

Rated 1 out of 5 stars

Terrible attitude of the staff at the…

Terrible attitude of the staff at the Cardiff branch .

May 12, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Mrs Davies,

We are again surprised and disappointed to receive your review which we have previously responded to. To reiterate, your delay at our branch was wholly preventable and caused by yourselves. Your partner did not have the correct documentation to enable the hire to proceed and because of this, you have now typecast us as jobsworths and having terrible attitudes.

We treat all our customers in the same professional manner and though we contacted our Fleet Insurer to find a way of enabling the hire to go ahead, I fear in this instance there would have been nothing we could have done to satisfy you. Many companies would have simply declined your booking, leaving you without a vehicle. We did not.

In closing, it is a mistake to confuse a terrible attitude for a professional one. We are incredibly proud of our staff and the service they provide to our valued customers. Thank you for your comment, nonetheless.

Andrew Elkin,
General Manager,
Day's Rental

Rated 5 out of 5 stars

Rates are very reasonable

Rates are very reasonable. We used the Wrexham branch lovely staff. Carol and Simon were really helpful.

April 26, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Lamona,

Thank you for your kind review. It's great to hear you were pleased with your experience at our Wrexham branch and will pass on your kind comments to our team.

Thanks,
Sarah

Rated 5 out of 5 stars

Friendly, efficient, helpful and good value. What more could you want!

The Avonmouth depot with Steve Garland and his team gave me absolutely brilliant service. I needed a specific type of vehicle (a six seater crew cab with specific space requirements in the back). Never having hired anything like this before Steve was very patient and explained the options and went into the yard to take lots of pictures of the vehicle for me which he sent me very promptly on a Saturday morning. Then at the last minute Marie contacted me to say that they had swapped my vehicle for another one which was an even better match for my requirements. Friendly, efficient, helpful and good value. What more could you want!

April 26, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Philip,

Thank you for taking the time to leave us this great review. We're pleased to hear you had a wonderful experience at our Bristol branch recently and will pass on your kind comments to the team. We hope to see you again in the future.

Best wishes,
Sarah

Rated 5 out of 5 stars

Service from Dave and Pete was…

Service from Dave and Pete was brilliant and the motorhome 6 berth was amazing..hot water fast!

April 12, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Frances,

Thank you for your kind review. We're pleased to hear you had a great experience with us and hope to see you again soon.

Take care,
Sarah

Rated 1 out of 5 stars

Reply to your reply on the previous review

Too your reply about you saying the van was advising as a 105ps I have a photo of your add showing you advertising it as a 130ps. If you would like proof I would be happy too provide the images that I have. Only have too ask ? So yes you did use false advertisement to take advantage of people. Lucky I knew it wasn't the same van as advertised and got away from this dealer before too late.

And in regards to my behaviour how would you like too pay £18500 for a van and it wasn't what you were told it was how would you react ?
Typical sales man lying for a sale and all back each other up even up too the complaints department.

Lies lies lies 😴

April 9, 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service, Tracy in customer service bent over backwards to really help me out when I was badly let down by a national hire company, all the team are courteous, friendly and very helpful. I can only thank them from the bottom of my heart.
Thoroughly recommend them

Alan Sears

April 3, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Alan,

Thank you for taking the time to leave us a review. It's great to hear you had a fantastic experience with us recently. Thank you for your recommendation and we hope to see you again soon.

Take care,
Sarah

Rated 5 out of 5 stars

Great Service

Holly and the team were great and very polite! The van was in great condition and came with covers on all touch points to ensure top levels of hygiene! Thanks

April 3, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Dominic,

Thank you for your great review. We're pleased to hear you received great service during your recent experience with us. We hope to see you again in the future.

Best wishes,
Sarah

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look