Day's Rental Reviews 

429
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The staff at the Treforest unit provided outstanding support, especially considering it was a last-minute request. Their helpfulness, kindness, and friendly attitude were truly remarkable. The pricing... See more

Rated 5 out of 5 stars

A much better experience than with the larger, big name car rental companies. I was looked after by Tony Bowen in Gorseinon, near Swansea, who was friendly relaxed and, best of all, did not try to har... See more

Company replied

Rated 5 out of 5 stars

As Motorhome newbies hiring from Days seemed like a good idea….and it was ! From start to finish our 4 days was made so much easier by the help we were given by Dave when we collected the vehicle. Hi... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Days in Swansea. We would particularly like to thank Dave & Pete for being so helpful & friendly with the handovers. A lovely quality camper van which we really enjoyed for our... See more

Company replied

Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Recreational Vehicle Rental Agency
  4. Truck Rental Agency
  5. Van Rental Agency

Written by the company

Discover a wide range of over 12,000 hire vehicles at Day's Rental, in 12 UK locations, including cars, vans, minibuses, motorhomes and more. Flexible hire periods mean you can choose to run a hire vehicle for just 1 day or up to 36 months. Receive an instant quote at any time, anywhere, with our handy 24/7 quote system.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

429 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(429)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Motor home was spotless and in…

Motor home was spotless and in fantastic condition. Dave showed me around and explained how to us everything. Had a fantastic experience and was easy to return.

August 6, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Nigel,

Thank you for your 5-star review. It's great to hear you had a fantastic experience.

Many thanks,
Sarah

Rated 5 out of 5 stars

Hired a motor home from Swansea

Hired a motor home from Swansea, Pete and Dave showed me around thoroughly, the vehicle was perfect no issues, Will be using them again for sure.

August 5, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Adam,

Thank you for your review. We're pleased to hear you enjoyed your experience with us and look forward to welcoming you back soon!

Best wishes,
Sarah

Rated 5 out of 5 stars

Just back from a week away in a hired…

Just back from a week away in a hired motor home from days in Gorseinon. The motor home was immaculate, it was a 6 berth which had plenty of room for myself, wife and 2 kids.
Amazing value for money

I must mention Dave and Pete which looking at the reviews most people do.

We visited Days just to have a look at potentially hiring one due to not being able to go on holiday.
They both took the time to walk us around the different models and size vehicles.
They were there on collection and showed us around the vehicle some more. Overall 10/10 and would highly recommend.

August 2, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Sean,

Thank you for taking the time to leave us a review. We're happy o hear you had a great experience and hope to see you again soon.

Take care,
Sarah

Rated 1 out of 5 stars

Not to be trusted.

I hired a 3.5 ton van for ten days from Haverfordwest. I drove about 20 miles and the Adblue warning light came on. Before I reached my destination the light came on again and stayed on. I was eventually advised by Days not to drive it again until the Adblue was topped up. (They should have checked it before letting me take the vehicle, and I wonder what else they did not check, like oil or tyre pressures). It was a complicated situation and I could not drive the van for 3 days. When I returned it Days checked the van and accepted that everything was in order. I made a complaint and asked that someone contact me to sort it out. All I got was the deposit back and the cost of the oil. When I complained again they said that I had not returned the van with enough fuel in it even though it was accepted at the time and I ensured that exactly the same amount of fuel was left. (As the fuel was not recorded at the start of the hire I returned to the office to confirm the amount with their staff, Just over one quarter, which was agreed. Further complaints have resulted in no response whatsoever.
Not even an apology! To sum up DO NOT TRUST THIS COMPANY.
Further info...
Days have now contacted me. They offered me 10% off my next hire..... Not in a million years!
I have now seen their response and am not surprised that they have ignored or misrepresented much of what I have said. Yes I did not drive the van for 3 days but when I wanted to it was another 3 days before I could replenish the Adblue. Their employee said if I drove the van it would go into 'limp mode' and as their vehicle manual clearly says that if the vehicle is stopped it will not restart I really had no choice. They have also avoided the obvious in that it is possible to check the level of Adblue and have not explained why it was not done before I picked up the vehicle. I have checked with other hire companies and it seems standard practice to check the Adblue and explain to the hirer what to do if it needs to be replenished.

July 30, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Dear Mr Whittaker,

When any customer makes a complaint, we are duty bound to investigate the circumstances before providing a response and this may take time dependent on the allegations made. You will be aware we have responded to your emails separately and have apologised that your experience with us was less that you expected. It is important however to answer to the points you make, otherwise it becomes a very one-sided version of events.

Firstly adblue, as previously explained to you, this is a consumable commodity, treated in the same way as fuel. It is not our responsibility to pay for the adblue you use. The vehicle had adblue in it when it left our branch as no dashboard alert was showing. When vehicles need adblue, the vehicle will display a message advising the driver to add more within a certain range, this is typically 500 miles or more. This warning provides the driver sufficient time to replenish adblue without any adverse effects to the vehicle or inconvenience. All garages sell adblue, so it can be done at the same time the vehicle is next refuelled. I note you drove approximately 200 miles before deciding to report the matter.

The responsibility for adblue replenishment and availability of it was explained during telephone conversations with your wife, and contrary to your review, you were not advised that the vehicle must not be driven until the adblue had been replenished. Something you later acknowledged in your email correspondence with us.

You stated you could not use the van for three days as it was a ‘complicated situation’. In your initial email to us, you were seeking compensation for inconvenience suffered, I presume this is because you believe you were denied use of the vehicle during this time. However, your wife disclosed to our maintenance department that the vehicle was parked up at a show for that time and wasn’t being used anyway. For the reasons previously explained, we reiterate that the vehicle could be used, and so for this reason, we rightfully declined your request.

In email correspondence, we previously explained we were not contesting the disputed discrepancy in fuel levels and even reimbursed you for your adblue purchase, despite not needing to, as a gesture of good will. We have apologised for the time taken to provide you with a response, though as already stated, it takes time to investigate allegations, particularly so, when implying we are corrupt in your initial email.

Finally, as a final gesture of good will, we offered you a discounted future hire with us, which you have declined. It therefore brings us to the inevitable conclusion that despite all our efforts to satisfy you, there was nothing we could have done to have made you happy on this occasion. Rest assured; this is as disappointing for us as it was for you. Nonetheless, we thank you for your comments.

Day’s Rental

Rated 5 out of 5 stars

We recently hired a 4 berth motor home…

We recently hired a 4 berth motor home for a weeks holiday in the UK. We had excellent service from Peter & Dave at collection and drop off. They were very friendly and very informative.

July 29, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Melanie,

Thank you for your 5-star review! We're glad you enjoyed your holiday in one of our motorhomes and found our team to be so helpful.

Best wishes,
Sarah

Rated 5 out of 5 stars

Excellent service

Excellent service. Smooth handover and handback. Patient with us checking over the car, explaining our questions. Fab x

July 28, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Thank you for your kind review, Bridget!

Best wishes,
Sarah

Rated 5 out of 5 stars

Fab mobile home

Hired a motorhome for a week to go to festival. Peter and Dave showed us all the aspects of the home. I was stunned by how nice it was. We had a wonderful few days staying in it. The drop down bed was really comfy and the shower was excellent. It's the first time we have stayed in one and were off grid for 5 nights. Battery and gas kept all alive!!!!
Peter and Dave welcomed us back and sorted all the paperwork. Can't praise the whole process, value for money and experience enough!!!
Thanks also for rolling our booking over as festival cancelled last year. Will be booking again!!!!

July 27, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Sally,

Thank you for your kind review. We're pleased to hear you had such a great experience in one of our motorhomes! We look forward to seeing you again soon.

Thanks,
Sarah

Rated 5 out of 5 stars

Motorhome hire.

Excellent service from Dave & Pete highly recommend. 👍

July 22, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Thank you for your kind review, Karl!

Take care,
Sarah

Rated 1 out of 5 stars

Beware!

Beware!! This company charge for a scratch but don’t fix it! When we picked the car up we were shown previous scratch’s and when we returned our car we were charged for another scratch, we were told they don’t fix it until they are selling it! Even though I had paid the extra insurance to cover ALL eventualities I was charged a £100 excess on top! It should be explained to the customer that the added insurance premium which was substantial does not cover ALL eventualities! I believe their calls are recorded so if they check I was told the higher premium covered everything!

July 21, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Dear Joss,

Thank you for your review and to explain. When a vehicle is returned and minor damage is identified, the vehicle is not always repaired immediately, but be assured, this is with common industry practice.

As you identify, there were already scratches on the vehicle when you collected it and if we were to repair the vehicle each time a scratch was found, the vehicle would would spend more time with the body repairer than on hire. From a business perspective, if the vehicle is not on hire it generates no rental income, income we need to sustain our business.

As a result it makes commercial sense to group minor cosmetic bodywork repairs at the appropriate time, importantly this isn’t always when we come to dispose of the vehicle. Doing it this way we are also able to minimise the damage recharge to the customer. We apologise if this wasn’t explained clearly enough for you at the time.

To respond to the point you make about paying for extra insurance to cover all eventualities, but then being charged £100 excess for the damage caused. The additional cover does not remove all liability. Instead it reduces the standard excess liability and is described in our Terms and Conditions of Hire. The cover is not mandatory, but is offered to customers in order to limit their exposure to financial loss in the event of damage being caused. Importantly, the cover is explained to all customers before deciding if they wish to take it. We make clear that it does not cover all eventualities.

Best Wishes

Day’s Rental

Rated 5 out of 5 stars

Days mobile home hire was brilliant

Days mobile home hire was brilliant , Dave & Pete were very very helpful . First rate service.

July 20, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Tony,

Thank you for your great review! We're please to hear you had a great experience.

Best wishes,
Sarah

Rated 5 out of 5 stars

Rented a van from the Avonmouth branch

Rented from Days Rental at Avnmouth for the first time last week. Able to submit documents beforehand, which made the pick up quick and easy. Staff were pleasant, informative and professional. I will be using them again and would be happy to recommend to others.

July 19, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Thank you for your great review! It's great to hear you had a wonderful experience visiting our Bristol branch recently and we look forward to seeing you again in the future.

Take care,
Sarah

Rated 5 out of 5 stars

Third time I had rented, recommend Day's Rental Aberystwyth to anyone.

This is the third time I had rented a van from Day's. Friendly and helpful reception from Holly and Mark as expected. Again the Van I had was in immaculate condition (less than 1,000 miles on the clock), it drives well and most important provides me with peace of mind. Would recommend Day's Rental Aberystwyth to anyone.

July 18, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Thank you for your kind review! We're pleased to see you back at our Aberystwyth branch and are glad you had a great experience once again. We hope to see you again soon.

Best wishes,
Sarah

Rated 5 out of 5 stars

Great place

Mark and Holly could not have been more helpful. Holly was very thorough in checking over vehicle which was good to see. Really recommend Days Rental Aberystwyth. Thanks for getting us out of a tight spot when our car broke down

July 16, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Thank you for your great review! We're glad to hear you had a great experience with us and hope to see you again in the future.

Take care,
Sarah

Rated 5 out of 5 stars

Days - excellent service year after year

Used Days again this year having been using them for the last 5 years.
Vehicle, as always, was perfectly presented and in perfect condition.
Initial booking is always extremely easy as is the collection. Handover was again carried out by Peter and Dave who make the whole handover experience feel like your holiday has already started, making sure they get all of the essential information across in an enjoyable and fun way. Whether your 1st or 100th time renting one of these fantastic pieces of kit, I couldn’t recommend Days or the service the office team or Peter and Dave offer any higher.

July 13, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Dave,

Thank you for your review. We're pleased to see you back at Day's Rental again! Thank you for your kind comments. We look forward to seeing you again soon.

Best wishes,
Sarah

Rated 5 out of 5 stars

We rented a motorhome from Days.

We rented a motorhome from Days.
Really well run outfit, from reception, right through to the people who show you around the van.
Peter and Dave, have it down to a T.
Brilliant experience

July 12, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Martin,

Thank you for your letting us know how we did! We're happy to hear you had a great experience and hope to see you again soon.

Take care,
Sarah

Rated 5 out of 5 stars

We hired a camper van from days rental…

We hired a camper van from days rental and the service we received from Dave and Pete was excellent would highly recommend!

July 9, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Thank you for your 5-star review and recommendation!

Best wishes,
Sarah

Rated 5 out of 5 stars

Days, Garngoch

Dave and Pete, Days, Garngoch, showed us our rented motorhome recently. They are so friendly, professional and extremely helpful. They gave us excellent tips and advised us to take out excess waiver insurance. Thank goodness we listened to them as we had an accident with one of the mirrors. Again, they were very helpful. Would definitely recommend hiring a motorhome from Days and definitely recommend Dave and Pete.

July 2, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Lynette,

Thank you for your kind review on your recent experience with us. We're pleased to hear you were happy with your recent visit to us in Garngoch. Thank you for your recommendation and we hope to see you again in the future.

Take care,
Sarah

Rated 5 out of 5 stars

Genuinely the best vehicle hire around

I always shop around for the best deal when hiring a car or van, but the service and price from Days Rental is so consistently brilliant that I just go straight there every time!

Hired a Luton van to move house. Due to horrendous traffic we couldn't pick it up on the Friday night, but we called and they arranged for us to come in first thing Saturday. The van was brand new, the hiring process was easy and straightforward and the whole setup was exceptionally COVID compliant. They wiped down everything, including the pen to sign papers with which I was really impressed by.

They are really reasonable about small amounts of expected wear and tear and their additional insurance isn't too expensive and is still cheaper than counterparts base prices.

The staff are always lovely and their communication and support really top notch. I hope your expansion continues to where I now live because if be sad to lose the excellent service of the Cardiff branch.

June 29, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Emily,

Thank you for taking the time to leave us this wonderful review. It's great to hear you had such a fantastic experience at our Cardiff branch and we hope to see you again soon!

Many thanks,
Sarah

Rated 5 out of 5 stars

A great experience

We collected our Motorhome and were shown around, we were explained how all the controls worked by Peter and Dave leaving us full of confidence for our new adventure. The MH was kitted out with everything we needed. Great service from start to finish. Well done Days

June 26, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Chris,

Thank you for your kind review! It's great to hear of your wonderful experience and will pass on your kind comments to the team.

Best wishes,
Sarah

Rated 5 out of 5 stars

Days Rental Shrewsbury

This has been a stressful week as I’ve moved house almost single handily whilst unwell. The team at Day’s Rental in Shrewsbury made things a whole lot easier for me by being friendly, approachable and very kind. Nothing was too much trouble as they happily switched me from a large van to a smaller one at my request, extended the booking and made the whole experience a pleasure when it was something I was dreading. The customer service is outstanding and I would definitely use Day’s Rental again, so thank you all…I can’t remember all the names but Graham and the lovely lady with the beautiful blond curls deserve a pat on the back.

June 25, 2021
Unprompted review
Day's Rental logo

Reply from Day's Rental

Hi Debbie,

Thank you for your kind comments. We're happy to hear you had such a great service from our team at Shrewsbury! We're glad we could help you with your house move and we hope to see you again in the future.

Best wishes,
Sarah

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look