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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the backdrops, noting the excellent fabric, vivid images, and overall craftsmanship. Many people highlight the durability and professional appearance of the products, finding them perfect for various uses, from photography to theatrical productions. The customer service is also frequently commended for being helpful, responsive, and accommodating, especially with custom orders and addressing issues. However, some customers experienced issues with product and order accuracy, such as receiving items with incorrect colors, blurry images, or unexpected material. A few other people also felt that the delivery times were longer than expected, particularly for rush orders, leading to disappointment when items arrived after their intended event.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the quality, describing... See more

Quality

Users describe positive interactions with quality, often praising the high quality, thick fabric, and vivid... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers found the ordering process easy and... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised easy ordering, fast... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the good customer service,... See more

Based on these reviews

Rated 4 out of 5 stars

The material is wonderful and looks great in videos. But my original order was off by 2 feet in width. I then asked to have three feet more and was charged the full price. I also guess I mistakingly p... See more

Rated 4 out of 5 stars

The fabric quality was excellent. Should be useable for years to come. From purchase to delivery it seemed to take a long time—about 2 1/2 weeks. I was a little disappointed in the design I chose as i... See more

Rated 5 out of 5 stars

I have purchased as of recently two backdrops from DBackdrop. Both backdrops are very elegant in their design. These were purchased as Fine Art backdrops. I see visions as to the end product before I... See more

Rated 5 out of 5 stars

My 5 year old granddaughter lives in Hawaii and has never really experienced snow, so the Frozen backdrop transforms her to a true ice castle experience. She uses it every night for performances (sin... See more


Company details

  1. Photography Service

Written by the company

Dbackdrop is an online company that provides photography backdrops with reasonable price and excellent service.


Contact info

4.1

Great

TrustScore 4 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 36% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Looks Are Deceiving

The backdrop I received was not nearly as beautiful as they make it look on line, The colors on the website were brilliant, and the one they sent is mostly brown. I’ve emailed them several times and never got a response.
Really disappointing. Would NOT recommend!!!

February 16, 2026
Rated 5 out of 5 stars

Definitely worth it. The only backdrop company you’ll ever need!

As a professional photographer I can stress enough how amazing these backdrops are. I bought one of their designs last year. A 10x20. The biggest size possible. It was great. I had AI make me a custom backdrop which I ran through another program to upscale the quality. Then the sent it to Dbackdrop for my second order. Another 10x20 print. I just got it today and I am blown away by the quality. Also their customer service is quick and helpful. This is an A+ company all around. We need more businesses at this scale of good customer service, good prices, and great products.

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Great communication with what I wanted. Good value and fast delivery.
Excellent backdrop. Will certainly use them again.

January 21, 2026
Rated 5 out of 5 stars

Support is awesome!

What I like about this company is that the backgrounds are beautiful and they come in a timely manner.
Support will reach out to you if they see an issue or have a question, even on a weekend.
Thanks Lisa!!

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

Material and photo are extremely poor…

Material and photo are extremely poor quality and look nothing like the online picture.
It is fraudulent advertising of the merchandise and they make it impossible to return.
DO NOT PURCHASE FROM THIS WEBSITE!!!

January 19, 2026
Rated 1 out of 5 stars

I have not received backdrop…

I have not received backdrop…. I have emailed you guys and dont have a number to contact you!…., it has been over 3 weeks that I ordered it…. Order was placed on Dec 11 2025. Please let me know what I have to do

December 18, 2025
Dbackdrop logo

Reply from Dbackdrop

It delivered to you, we sent email to you, please check.

Rated 5 out of 5 stars

Whoville

Beautiful backdrop, better than expected! Had to order a bigger one to make it outstanding! Love it, great quality!

December 23, 2025
Rated 5 out of 5 stars

I I used the backdrop of a Victorian…

I I used the backdrop of a Victorian living room with fireplace and Christmas tree at my annual holiday open house. Everybody posed for pictures and it was a big hit. The quality was first rate, and when the camera is positioned correctly, it actually looks like you’re in an elegant living room celebrating Christmas.

December 13, 2025
Unprompted review
Rated 1 out of 5 stars

Bad customer service

I received the product and the next day I emailed customer support to initiate a return. They have not returned my email. The product is low quality, beware. Easily wrinkles. Thin cheap fabric.

December 20, 2025
Dbackdrop logo

Reply from Dbackdrop

I am very sorry that I have caused you so many problems and inconvenience. We didn't receive your email, we contacted you, please check it

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