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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the backdrops, noting the excellent fabric, vivid images, and overall craftsmanship. Many people highlight the durability and professional appearance of the products, finding them perfect for various uses, from photography to theatrical productions. The customer service is also frequently commended for being helpful, responsive, and accommodating, especially with custom orders and addressing issues. However, some customers experienced issues with product and order accuracy, such as receiving items with incorrect colors, blurry images, or unexpected material. A few other people also felt that the delivery times were longer than expected, particularly for rush orders, leading to disappointment when items arrived after their intended event.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the quality, describing... See more

Quality

Users describe positive interactions with quality, often praising the high quality, thick fabric, and vivid... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers found the ordering process easy and... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised easy ordering, fast... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the good customer service,... See more

Based on these reviews

Rated 4 out of 5 stars

The material is wonderful and looks great in videos. But my original order was off by 2 feet in width. I then asked to have three feet more and was charged the full price. I also guess I mistakingly p... See more

Rated 4 out of 5 stars

The fabric quality was excellent. Should be useable for years to come. From purchase to delivery it seemed to take a long time—about 2 1/2 weeks. I was a little disappointed in the design I chose as i... See more

Rated 5 out of 5 stars

I have purchased as of recently two backdrops from DBackdrop. Both backdrops are very elegant in their design. These were purchased as Fine Art backdrops. I see visions as to the end product before I... See more

Rated 5 out of 5 stars

My 5 year old granddaughter lives in Hawaii and has never really experienced snow, so the Frozen backdrop transforms her to a true ice castle experience. She uses it every night for performances (sin... See more


Company details

  1. Photography Service

Written by the company

Dbackdrop is an online company that provides photography backdrops with reasonable price and excellent service.


Contact info

4.1

Great

TrustScore 4 out of 5

362 reviews

5-star
4-star
3-star
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1-star

Replied to 36% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Granddaughter dream maker

My 5 year old granddaughter lives in Hawaii and has never really experienced snow, so the Frozen backdrop transforms her to a true ice castle experience. She uses it every night for performances (singing and dancing). Being a perfectionist, she now feels she has a realistic back drop for her musical theater dreams. Big birthday hit. It is permanently hung in the living room and one of the first things you see when you enter their house.

July 23, 2025
Rated 4 out of 5 stars

I love my backdrop but....

The material is wonderful and looks great in videos. But my original order was off by 2 feet in width. I then asked to have three feet more and was charged the full price. I also guess I mistakingly purchased a color that was slightly darker but it doesn't look darker on my computer. I would have thought Backdrop.com would have picked up on my error since they knew I was ordering this extra fabric to match the original purchase. Finally this latest three feet is 6 inches too long and drapes the floor where the rest of the backdrop doesn't. I am still happy. The darker shade is my cute reminder that this order was an adventure.

July 21, 2025
Rated 5 out of 5 stars

Beautiful backdrop

This backdrop exceeded my expectations! I never thought it would look as good as it does but it is perfect! I would highly recommend this quality product! The fabric the image is printed on is soft and easily used without any hassle of crease marks and such. You can low iron it to make it even better but that's not necessary. It is a stunning, beautiful background that I'm looking forward to have at my wedding for photo ops for guests.

July 22, 2025
Rated 1 out of 5 stars

Never buy!

The shipping took longer than what t said. The quality for that price is not worth it. NO customer service, and cannot return the item... FRAUD!!

July 18, 2025
Dbackdrop logo

Reply from Dbackdrop

I am very sorry that I have caused you so many problems and inconvenience. We contacted you and will solve it soon.

Rated 5 out of 5 stars

I just ordered my latest purchase

I just ordered my latest purchase, but the previous 4 backdrops have been beautiful and sharp and colorful. They are as advertised. It does take a while to iron out the wrinkles, but other than that I've been pleased and will refer this company to my photographer friends.

July 23, 2025
Unprompted review
Rated 3 out of 5 stars

Arrived

Make sure you iron it, to get a better effect

July 11, 2025
Unprompted review
Dbackdrop logo

Reply from Dbackdrop

I am very sorry that I have caused you so many problems and inconvenience. We replied your email, please check it, we will solve it soon

Rated 3 out of 5 stars

Photography Backdrop - Quality Slightly Less Than Anticipated

This was advertised as a photo backdrop. It arrived printed on a fabric that resembles a very thin blanket type material instead of backdrop material. The colors are muted and the image is not as crisp as it appeared when viewed online. After hanging up the backdrop and having a complete look at it from a distance, I think I will be still be able to use it but I do remain just a little disappointed in overall quality.

June 22, 2025
Rated 5 out of 5 stars

Awesome backdrop

Awesome backdrop and is exactly as advertised. I used it behind my bed frame and everyone that I have shown it to love it!

May 22, 2025
Rated 1 out of 5 stars

Dissastified with delivery timing

Ordered item and paid extra for 3-5 business day arrival. Item arrived three days past the promised arrival time and by then the event it was ordered for had already occurred. Reached out to inquire into how to return and was met with zero further communication until this survey.

April 22, 2025
Dbackdrop logo

Reply from Dbackdrop

I am very sorry that I have caused you so many problems and inconvenience. But we didn't receive any email, we contacted you, and will solve it soon

Rated 5 out of 5 stars

Wonderful Backdrops and Service!

I have used Dbackdrop for my youth production backdrops for multiple shows! They have been incredibly helpful in guiding me to correct sizing and photo attachment quality. I will always choose dbackdrop as my go-to Backdrop site! The quality is just wonderful.

May 15, 2025
Unprompted review

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