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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the backdrops, noting the excellent fabric, vivid images, and overall craftsmanship. Many people highlight the durability and professional appearance of the products, finding them perfect for various uses, from photography to theatrical productions. The customer service is also frequently commended for being helpful, responsive, and accommodating, especially with custom orders and addressing issues. However, some customers experienced issues with product and order accuracy, such as receiving items with incorrect colors, blurry images, or unexpected material. A few other people also felt that the delivery times were longer than expected, particularly for rush orders, leading to disappointment when items arrived after their intended event.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the quality, describing... See more

Quality

Users describe positive interactions with quality, often praising the high quality, thick fabric, and vivid... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers found the ordering process easy and... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised easy ordering, fast... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the good customer service,... See more

Based on these reviews

Rated 4 out of 5 stars

The material is wonderful and looks great in videos. But my original order was off by 2 feet in width. I then asked to have three feet more and was charged the full price. I also guess I mistakingly p... See more

Rated 4 out of 5 stars

The fabric quality was excellent. Should be useable for years to come. From purchase to delivery it seemed to take a long time—about 2 1/2 weeks. I was a little disappointed in the design I chose as i... See more

Rated 5 out of 5 stars

I have purchased as of recently two backdrops from DBackdrop. Both backdrops are very elegant in their design. These were purchased as Fine Art backdrops. I see visions as to the end product before I... See more

Rated 5 out of 5 stars

My 5 year old granddaughter lives in Hawaii and has never really experienced snow, so the Frozen backdrop transforms her to a true ice castle experience. She uses it every night for performances (sin... See more


Company details

  1. Photography Service

Written by the company

Dbackdrop is an online company that provides photography backdrops with reasonable price and excellent service.


Contact info

4.1

Great

TrustScore 4 out of 5

362 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 36% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The Castle Background Was Fit for a King

I am a teacher and thought it would be fun to have a castle background for our fairy tale unit. I was so impressed with the quality of the backdrop and how it looked. At first I thought it looked a little blurry when I first took it out of the packaging, but I realized once you take a photo and back up, it had more of a 3-D effect and it was perfect. We used it to take photos of the kids who were dressed up as fairy tale characters for our special day. They came out great! It folded up very easily and didn't show wrinkles. I also appreciated the great service in answering all my questions.

April 21, 2025
Rated 5 out of 5 stars

Beautiful backdrop!!

Beautiful backdrop!!! Received in less time than originally quoted. This is my 2nd one ordered through your company, and both are terrific quality. Thanks!

March 24, 2025
Rated 5 out of 5 stars

Great product

they're fast, easy, inexpensive, and the images/material are great. We've worked with them several times and they're happy to help with questions or custom artwork.

March 25, 2025
Rated 1 out of 5 stars

Beware! Fraud!

Beware! Misleading ad! I paid $45 I thought for a macrame wall hanging. What came was the fabric photograph of one. Included in the product packaging there was a written statement defending that they don’t accept returns! I’m an experienced online shopper, I read their the description carefully. I feel like the product ad was purposefully misleading. I’m reporting them to Consumer Protection ASAP.

March 19, 2025
Dbackdrop logo

Reply from Dbackdrop

I am so sorry for making you unsatisfied and unhappy. We explain our material clearly on our site. We contacted you and will solve it soon

Rated 4 out of 5 stars

I love the backdrop

I love the backdrop! The fabric looks to hold up well, and wrinkles fall out. If necessary, mist with water while hanging. Shipping takes a while so you need to plan ahead. (unlike me) Very pleased and will buy from again. One note, Dbackdrops, you need to put your logo on the backdrop. I have many other backdrops and want to remember that particular one belongs to you.

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

High Quality Backdrops

The backdrops are of high quality. The graphics are wonderful, colors are vivid. The material is strong and less prone to wrinkles - meaning they may be pulled out of the package and installed without additional work. We love them!

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect!!

Item came packaged well and in nice condition. Was very impressed by the quality for price. Will easily hang and won't have to worry about wrinkles. Very happy

February 17, 2025
Rated 5 out of 5 stars

We sent you an image of the backdrop we…

We sent you an image of the backdrop we really wanted.
You printed us a 20’x10’ backdrop and got it to us in 5 days.
Wow!
What peace of mind we have, knowing if you don’t have it in stock, you can create it.
Wonderful quality, fabulous prices and crazy quick service.
We are major fans.

February 28, 2025
Unprompted review
Rated 2 out of 5 stars

I placed my order Jan 30

I placed my order Jan 30. It is March 3rd. Still have not received it. I don't recommend Dbackdrops. Not pleased with delivery time. It's bad when the request for review is sent before the product is even delivered. That should tell you something. Sorry. Never again.

February 17, 2025
Dbackdrop logo

Reply from Dbackdrop

I am very sorry that I have caused you so many problems and inconvenience. We contacted you and explained the reason, if you have any question, please email us

Rated 5 out of 5 stars

The backdrop ordered was to be used for…

The backdrop ordered was to be used for a stage show and we needed it before our opening night. When I made this known, our order was rushed and we received it 2 days before our opening. Just in time to hang it and get the stage set. It is beautiful and worked perfectly

February 17, 2025

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