Has a parking fine ,look back for date , this was paid for actual parking at time , said I put zero instead of o on reg they tracked me to my address , I rang them said this was paid for ! give them... See more
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Aweful harass vulnerable adults and kids even if you have an agency supporting with debts due to DV .. they call you at late hours contiguously and all day /night was driving the other day kept Ge... See more
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Couldn’t even show me proof of the alleged “offence”, just sent threatening letters to my house. Pathetic bunch of scammers, hope the company goes bankrupt or the government puts a stop to this crim... See more
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Force you into a payment plan with false legal advice. Ignore a disabled persons right of advocacy. Payment plan under wrong date and say they've fixed it and haven't. Hang up when you try to explain... See more
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Company details
About Direct Collection Bailiffs Ltd
Written by the company
DCBL is the UK’s leading provider of ethical High Court Enforcement and Debt Recovery services.
Widely recognised from the popular Channel 5 TV series “Can’t Pay? We’ll Take It Away!”, we provide effective recovery solutions to both SMEs and large corporate clients across the UK.
Backed by a 98% client retention rate, we have successfully recovered in excess of £85 million in the last 12 months.
Our dedicated team delivers a stress-free, 'One Solution' service designed to protect your reputation while securing the money you are owed.
Learn more about our debt recovery and high court enforcement expertise.
Widely recognised from the popular Channel 5 TV series “Can’t Pay? We’ll Take It Away!”, we provide effective recovery solutions to both SMEs and large corporate clients across the UK.
Backed by a 98% client retention rate, we have successfully recovered in excess of £85 million in the last 12 months.
Our dedicated team delivers a stress-free, 'One Solution' service designed to protect your reputation while securing the money you are owed.
Learn more about our debt recovery and high court enforcement expertise.
Contact info
Direct House, Greenwood Drive, WA7 1UG, Runcorn, United Kingdom
- 0203 434 6132
- enquiries@dcbltd.com
- www.dcbltd.com
2.8
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 49% of negative reviews
Typically takes over 1 month to reply
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This is such a greedy scam
This is such a greedy scam, parking fine etc.. acts like a parking mafia in UK, and some way working together with or sending every single claim to Northampton civil business centre, supposedly a court.
They don't listen people and could charge hundreds of pounds, anything they wish, MPs parliament must encourage them, doing nothing about these gangsters.
January 7, 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates strictly within legal and regulatory frameworks. We understand that parking enforcement matters can be frustrating, and we encourage anyone who believes a matter has been raised in error or has supporting evidence to contact our Customer Support team directly so it can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and remain committed to handling every case professionally, fairly, and transparently.
Highly recommended.
Highly recommended.
Did what was asked of them in a professional way.
Thank you so much.
January 7, 2026
Reply from Direct Collection Bailiffs Ltd
Thank you for your feedback.
We’re delighted to hear that our team was able to assist you professionally and meet your expectations. It’s great to know our service was helpful.
We truly appreciate your trust in DCBL and look forward to supporting you again if needed.
Absolute scum of the earth trying to…
Absolute scum of the earth trying to force money out of me for a contract which is still not completed. They will not let you talk constantly talking over you and very rude there not there to help they are there to try and scare and intimidate
January 3, 2026
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL operates strictly within legal and regulatory frameworks and acts only on formal instructions from our clients. If you believe a matter has been raised in error or have supporting evidence, we encourage you to contact our Customer Support team directly so it can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every case professionally, fairly, and transparently.
Well sadly has to be one of the worst…
Well sadly has to be one of the worst standards that I have the misfortune to contact on behalf of ‘their client’. Staff terminated the call when legally challenged over a PCN (Parking Charge Notice) that I received. Advised they could not ‘ reach a resolution’ and stated ‘Good-bye’.
From start to finish today after being ignored both by the Parking Agency and DCBL ranging from various excuses of … ‘ we do not have Managers’, then received a voicemail from an alleged Manager with ‘ okay there if you need us again let us know’ then finally today as I await a very serious complaint to the Ombudsman .. these agencies clearly do not know legislation not to mention the standard full stop.
End result confirmation from locus that PCN has been rescinded and removed due to a clear legitimate reason/rationale and no further action.Parking Agency will be notified accordingly.
If I receive any further correspondence or otherwise I will report this activity.
Please I ask everyone to seek where appropriate Citizin Advice and/or POPLA….. hope that helps!
December 31, 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your experience.
DCBL acts only on formal instructions from our clients and operates within the relevant legal and regulatory frameworks. We understand that parking enforcement matters can be frustrating, and we encourage anyone who believes a matter has been raised in error or has supporting evidence to contact our Customer Support team directly. This allows the case to be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every matter professionally, fairly, and transparently.
BEING CHASED BY THESE CLOWNS REGARDING…
BEING CHASED BY THESE CLOWNS REGARDING A PARKING NOTICE IN A PLACE NEXT TO MY CHAPEL WHERE I ATTEND EVERY SUNDAY FOR 40 YEARS THEY NEVER CONSULTED THE PARKING CHARGE WITH THE CHAPEL THIS IS A YEAR HAS GONE PAST LETTER SENT FROM THEM A FEW DAYS BEFORE CHRISTMAS JUST SUMS UP THEIR ARROGANCE
December 23, 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates within the relevant legal and regulatory frameworks. If a matter has been raised in error or supporting evidence is available, we encourage customers to contact our Customer Support team directly so the case can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every case professionally, fairly, and transparently.
Bullies
Why was I not suprised to see all the negative reviews! These people are so unprofessional in such a fashion, they should be shut down.
No matter how many emails you send or reply too they just ignore you and then just pursue you to the very top. Never let them in your house either!
December 22, 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL operates strictly within legal and regulatory frameworks and acts only on formal instructions from our clients. If you believe a matter has been raised in error or have supporting evidence, we encourage you to contact our Customer Support team directly so it can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every case professionally, fairly, and transparently.
Extremely disappointing enforcement – process-driven, not outcome-driven
I instructed DCBL based on their reputation and expected a proactive, intelligence-led enforcement effort. Unfortunately, the service delivered fell well below what I reasonably expected.
Despite clear evidence that the debtor was evasive, operating informally, and deliberately avoiding engagement, enforcement consisted primarily of a small number of mechanical attendances at addresses which were either unanswered or later found to be vacated. No meaningful engagement was achieved, no assets were identified, and no strategic escalation followed.
DCBL confirmed that:
-No detailed logs of contact attempts are retained
-No screenshots or records of messages are kept
-No proactive follow-up with third-party intelligence is permitted
-Further attendances are abandoned once an address is deemed unproductive, even where evasiveness is evident
In practice, this means that once a debtor refuses to answer the door or moves address, enforcement simply stalls.
What was most frustrating was the lack of transparency. Reports were retrospective, sparse, and only clarified after persistent chasing. When challenged, the response was effectively that the outcome was unfortunate but unavoidable — despite this being precisely the type of debtor High Court enforcement is meant to address.
I appreciate that enforcement cannot succeed in every case. However, this felt like a process completed to satisfy terms and conditions rather than a determined attempt to recover a debt.
If you are a creditor dealing with a determined, evasive debtor who operates outside conventional employment or asset structures, be aware that this service may offer very limited value beyond ticking procedural boxes.
I would not use DCBL again for enforcement against an evasive or non-compliant debtor.
December 22, 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear that your experience did not meet expectations.
DCBL acts strictly within the legal and regulatory frameworks and follows established procedures to ensure all enforcement actions are compliant and transparent. While outcomes can vary depending on the circumstances, we aim to provide clear reporting and professional service throughout every case.
Where a client has concerns or requires additional clarification on actions taken, we encourage direct contact with our Customer Support team so that the case can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and continually review our processes to ensure we maintain the highest standards of professionalism, compliance, and client support.
Absolute pond life
Absolute pond life. They try to bully people in to making payments not owed. They tried to take me to court and lost. Do not even engage with these pond life.
December 19, 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates strictly within the relevant legal and regulatory frameworks. If you believe a matter has been raised in error or have supporting evidence, we encourage you to contact our Customer Support team directly so it can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every case professionally, fairly, and transparently.
Pestilentional company
Pestilentional company. They have taken a brief to chase up an illegally issued PCN (my wife was within the 10 minute overstay allowance) and I have today just received ANOTHER threatinging letter.
I hope they do take the case to court. Ours is strong and I shall counter-sue for harrassment.
December 19, 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates within the relevant legal and regulatory frameworks. If a customer believes a matter has been raised in error or has supporting evidence, we encourage them to submit this directly to our Customer Support team so the case can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every matter professionally, fairly, and transparently.
Great Company with great staff
The team were professional and very helpful the whole process, gotten the desired outcome with minimal stress. Tony, Liam and all other parties involved in my case were fantastic, and as much as I hope not to need them again, I know if I do that they’ll look after me
December 14, 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
Thank you for your kind feedback.
We’re delighted to hear that Tony, Liam, and the rest of our team were able to provide professional and supportive service throughout your case, and that the outcome met your expectations with minimal stress.
We truly appreciate your trust in DCBL and look forward to assisting you again if needed.
The legal arm of the scam operation to…
The legal arm of the scam operation to extort money from normal people. Absolute cowboys.
December 17, 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates strictly within legal and regulatory frameworks. If a customer believes a matter has been raised in error or has supporting evidence, we encourage them to contact our Customer Support team directly so the case can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every matter professionally, fairly, and transparently.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY.
I made the mistake of a quick Google search about payment from a debtor, and within minutes, I received a sales call from a member of their team who were confident they could retrieve my money.
My court judgement and payment of £80 was provided.
DCBL have now given up on my case and have invoiced me a Compliance/Abortive fee of £75+ VAT 'as per their T&Cs'.
December 16, 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL operates strictly within the terms and conditions agreed with our clients and acts only on formal instructions. Fees applied reflect the contractual agreement and the work undertaken, including compliance with legal and regulatory requirements.
Where a client has concerns or requires clarification regarding charges, we encourage direct contact with our Customer Support team so the matter can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and remain committed to handling every case professionally, fairly, and transparently.
This company needs to be reported
This company needs to be reported. Offer of payment accepted. Still proceeded with going for a CCJ even though payment was made.
December 15, 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and strictly within the relevant legal and regulatory frameworks. Where payment has been made or supporting evidence is available, we encourage customers to contact our Customer Support team directly so the matter can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and are committed to handling every case professionally, fairly, and transparently.
They said they were really confident…
They said they were really confident they could help, demanded a £900 payment upfront to chase a debtor but never caught him. They tried tracking the debtor for a short while before declaring the case closed. Their demeanor in emails from them and phone calls with them were all abrupt and unhelpful. They're big bold advertisers etc. but next time I will try elsewhere to avoid the pain and loss, find someone else.
December 10, 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL operates strictly within the terms and conditions agreed with our clients and acts only on formal instructions. While outcomes can vary depending on the circumstances, we aim to provide professional service and clear communication throughout every case.
If you have any questions or wish to discuss the actions taken on your case, we encourage you to contact our Customer Support team directly so it can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and remain committed to handling every matter professionally, fairly, and transparently.
Great experience recovered my debt in…
Great experience recovered my debt in full and would recommend.
Have now used for all debt recovery and wouldn't use anyone else.
November 28, 2025
Reply from Direct Collection Bailiffs Ltd
Thank you for your feedback.
We’re delighted to hear that your debt was recovered in full and that our team has earned your trust for all future debt recovery needs. It’s great to know you found the experience straightforward and effective.
We truly appreciate your continued confidence in DCBL and look forward to supporting you again if needed.
Totally incompetent
Totally incompetent, harassing my 85 yr father even though I have sent them my address with proof 5 times. Police informed so hoping that will stop them.
How this company has got on TV is a mystery.
Total scumbags
December 11, 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates strictly within legal and regulatory frameworks. If you believe a matter has been raised in error or have supporting evidence, we encourage you to contact our Customer Support team directly so it can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and remain committed to handling every matter professionally, fairly, and transparently.
Absolute Foul company.
Absolute disgusting company,gave me 2 tickets while waiting to pickup a £3.75 job and your company have taken them to court and turned that into £778 .I rang up and spoke to a man ,he was stone cold hearted , dgas that my youngest son was murdered and I was driving to his grave when you're on the phone ringing while I was driving and because one payment has been missed which by the way you took £115 from my universal credit and have left me with no money to live on you then want another £47 for a missed payment which I Can't afford,I want the Manager to phone me because I want to put a N245 form into the court to tell them I Cannot afford £115 a month for 6 months from 2 parking tickets totalling 45 minutes parking, I'm there trying to make a pittance and your there trying to bleed me dry.Shame on the Lot of you.
December 6, 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re very sorry to hear about your situation.
DCBL acts only on formal instructions from our clients and operates within legal and regulatory frameworks. We understand that financial and personal circumstances can make these matters stressful, and we encourage anyone with concerns or supporting evidence to contact our Customer Support team directly. This allows us to review the case thoroughly and provide guidance on how the matter can be addressed.
We take all feedback seriously and are committed to handling every case professionally, fairly, and transparently.
Cowboy company who haven’t got a clue…
Cowboy company who haven’t got a clue what they’re doing. I used chat gpt to fight my parking ticket and they lost their bottle and dropped the case after taking it to county court. A child could win against these oxygen thieves. Highly recommend anyone telling them where they can stick their claim. Better luck next time losers
December 7, 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your experience.
DCBL acts only on formal instructions from our clients and operates strictly within legal and regulatory frameworks. Outcomes can vary depending on the circumstances, and we encourage anyone who believes a matter has been raised in error or has supporting evidence to contact our Customer Support team directly so the case can be reviewed thoroughly and addressed appropriately.
We take all feedback seriously and remain committed to handling every case professionally, fairly, and transparently.
Recovered my debt within weeks
Dcbl managed to recover a debt I thought would be impossible. On their first visit. Kevin got full payment straight away despite many attempts by the debtor to obstruct and lie. Well done, thank you so much.
December 5, 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
Thank you for your feedback.
We’re delighted to hear that Kevin and the team were able to recover your debt quickly and effectively, even in challenging circumstances. It’s great to know our efforts helped achieve a successful outcome on the first visit.
We truly appreciate your trust in DCBL and look forward to supporting you again if needed.
No empathy or understanding at all…
No empathy or understanding at all spoken to two members of staff who were both rude and didn’t care at all about the situation and just demanded their money! Very sad state of affairs and make you wonder how these people work for companies like this. Our debt passed between two companies and the other one has been amazing just a shame the officers here don’t actually listen to the fact and consistently demand money.
December 4, 2025
Unprompted review
Reply from Direct Collection Bailiffs Ltd
We’re sorry to hear about your concerns.
DCBL acts only on formal instructions from our clients and operates within the relevant legal and regulatory frameworks. We strive to handle every case professionally and respectfully, and we encourage anyone who believes a matter has been raised in error or has supporting evidence to contact our Customer Support team directly so it can be reviewed thoroughly.
We take all feedback seriously and are committed to providing fair, transparent, and professional service in every case.
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