Gaslighting customer service
In 3 years we spent over 34.000kr with DCS.
First time in that period where we reached out to customer service they outright misguided and later on lied about their "support" provided.
Long story short, I had to cancel an order due to a mistake in the delivery address, called them within seconds of placing it, and was told "there is nothing we can do, our system is so fast that it spits orders right away. The only thing you can do is refuse a package when it comes with PostNord". I did exactly that, but since I used drop shipping, sender and receiver addresses were ours, so PostNord had no way of returning the package back to DCS. I took the package in, immediately wrote DCS to their salg support email and explained the situation. I got a gaslighted reply from Mark Poulsen that their colleague would never advise to refuse a package from PostNord as this is "against policy for return" and that his colleague was never asked to cancel my order. I replied that either of them is giving false information and that they should refer to their customer support audio recordings before calling their customers out for lying. Mark replied with exact same message again.
A supplier is as good as their customer service, in which case DCS is unreliable and unable to take responsibility for their own mistakes. No decent supplier in the world would deny you a return seconds after placing the order.
It is not worth the 2% lower prices, and I will be using my alternative suppliers from now on.