DEAL DIRECT FINANCIAL SOLUTIONS LTD Reviews 

633
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have used deal direct for almost 10 years. The same person has consistently given a great service that is tailored honest and speedy

Rated 5 out of 5 stars

Really no hassle no over complicated forms just get the best offer out there and great communication.

Rated 5 out of 5 stars

Simon was our mortgage advisor. We had several issues getting a mortgage when trying independently. As soon as we spoke to Simon he went through everything with us, gave us advice on all different mor... See more

Rated 5 out of 5 stars

Previously mortgage free, we wanted to borrow a sum of money for some home improvements. Lee Conway was superb and arranged an appropriate small mortgage fixed rate for 5 years with rapid turn around... See more

4.9

Excellent

TrustScore 5 out of 5

633 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(633)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So impressed with Lee Conway

So impressed with Lee Conway, who we would highly recommend, we have twice had the pleasure of his services, he is very professional, informative, clear and concise, chasing up matters without any prompting from us. We would use Lee Conway and would recommend him to others, first class.
Thank you Lee.

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

From my first initial conversation with…

From my first initial conversation with Simon Tai to my mortgage offer , Simon was professional, understanding and above all very patient with me. I will throughly recommend Deal Direct and Simon .
Wonderful service , I felt I could contact Simon with any enquiries and he was always very helpful, if I called with a query and Simon was not available he always called back promptly which was reassuring.
Thanks Simon and Deal Direct

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

Best renewal process I have come across.

My two year fixed rate deal comes to an end in a couple of months. A DDFS representative contacted me last week recommending an exceptionally good 5 year rate and which I could not better online.
Hayley was excellent at keeping in touch and responded very quickly and now everything is set up. Really good, efficient and reliable service.

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

A little bit difficult to get through, but good service otherwise

EDIT: Agreed, the company representative is correct. I complained about the difficulty getting hold of consultants and the lack of calling customers back, however in hind sight, this was not entirely the case. The person indeed did reach out and it's my fault I did not see the email. He also tried to call (3x in fact), yet my phone block 'suspicious callers'. I have therefore put my score back to the 5* service I've had in the past.

January 31, 2024
Unprompted review
DEAL DIRECT FINANCIAL SOLUTIONS LTD logo

Reply from DEAL DIRECT FINANCIAL SOLUTIONS LTD

Thank you for providing your feedback. After reviewing our call logs, I can confirm that we have returned every call and also sent emails to confirm that we have tried to contact you. I have arranged for a detailed log to be sent to you via email. If you require further assistance, please feel free to get in touch with us at 02392 006428.

Rated 5 out of 5 stars

Very helpful and honest advice

Very helpful and honest advice, and extremely prompt to reply to queries and questions - a great service and will recommend. Particular thanks to Lee Conway who has been great throughout. Thank you.

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

They do what they say they will do

Our contact - Simon Hai was very professional with a huge focus on Customer Service. Daily contact was what he committed to and that's exactly what he delivered. He could not have done anymore. A great ambassador for your company. I am not surprised you consistently get excellent reviews

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Just outstanding.

Deal Direct have been an excellent company to deal with. Our broker Simon Tai has been incredible. He has worked so hard and fast to get our offer on the table. Whenever we have emailed him, he has always responded in very short time. Kept us informed every step of the way. We could not have done this without him.

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

This was the first time we have used Deal Direct Financial Solutions and they were fantastic. Lee Conway made the whole process incredible smooth, and was quick to respond to queries. We would definitely recommend to others.

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

The consultant that I was working with…

The consultant that I was working with ( Simon Tai) really couldn’t have done more to help me find the best deal available. I felt that he worked tirelessly to support me through the whole process and would absolutely recommend him personally again to anyone looking for help finding a mortgage. Gold star :-)

November 19, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look