Debenhams Reviews 58,527

Contacted them as I was having problems completing an order on line. Although they could not sort this for me Kai gave me some suggestions to try, one of these was to download the app which I did. Once in the app my order went through without any issues

I have never experienced such a nightmare company to deal with over a return. I will never ever buy from this company Debenhams again . Really lowered its standards there’s literally no customer care. There’s NO PHYSICAL SHOP. NO ACTUAL COMPANY PHONE LINE OR MOBILE. FB messenger IS a CHAT BOX & unable to resolve anything. Debenhams email support link does not work, no staff answer the email. Even the complaints department is non existent.
Make sure your purchase is not from a partner seller/marketplace , mine was from Hirix International who did not respond once. Repetitive automated emails. Almost 4 weeks I have tried to return an item & wasted so much time as Debenhams support staff apparently in India. Had to threaten legal action before anything done.
I only scored 1 to write the review or it would be a BIG FAT ZERO!

Delivered on time. Good quality and no problems.

Quick and efficient ordering process and quick delivery.

Ordered three dresses to try on for a formal event. Sizes are out, products are extremely cheap quality - one dress so see through even skin coloured pants were blatantly obvious.
Then had to do THREE separate returns, two of which cost - which I was NOT aware would be necessary on purchasing. Every return is with a different carrier, so logistically a huge faff.
Will NEVER be shopping with them again. Absolutely nothing to do with the store that used to be.

Can never talk to a human, just emails from bots. After 2 week it was obvious my product wasn't in stock. Finally got an email telling me that but struggling to get a refund. Can't talk to anyone.
Do not use this company.

I bought a handbag on sale. It's absolutely lovely and I got it at a great price. It was ordered at short notice for an event, and arrived in plenty of time. Very happy.

Debenhams are amazing - lots and lots of things I want and need - great delivery/returns service

Beautiful wardrobe. Sturdy and sits on metal frame. Better than I thought it would be.
Delivery good.

Ordering was easy and the choices of what I wanted made it a really good experience, I didn't need to return any of the items I bought and the delivery was only a couple of days, the quality of my items were also very good.

I had a very disappointing and stressful experience with Debenhams. I am genuinely shocked by how drastically the company and its customer service have deteriorated over the years. Debenhams was once a retailer I trusted and enjoyed shopping with, but this experience has completely changed my perception.

My parcel was delivered by the courier to the wrong address and never reached me. The delivery photo clearly showed a completely different mailroom from the one belonging to my building, and I provided Debenhams with multiple pieces of evidence, including GPS location screenshots proving that the parcel had been delivered to a different block.

To make matters even clearer, another parcel from Debenhams was delivered correctly to my actual mailroom the following day, confirming that the missing parcel had been misdelivered. In addition, another parcel from SHEIN, delivered by the same Evri driver at the same time, was also confirmed as missing and refunded after Evri completed its investigation.

Despite providing all of this evidence, I found myself repeatedly explaining the situation to different customer service representatives. Instead of resolving the issue promptly, I was met with repeated investigations and requests for the same information, causing unnecessary delays and significant stress.

As a customer, I expected Debenhams to take responsibility once it became clear that the parcel had been delivered to the wrong address through no fault of my own. Instead, I was left feeling frustrated, exhausted, and unsupported.

I sincerely hope Debenhams reviews its customer service processes and returns to the standard of service it was once known for.

I have ordered a ceiling light on the 17th of June was promised delivery on the 19th June but here we are today is the 28th of June and I still hasn't received mt delivery yet I'm so unhappy with debenhams for misleading their customers not good at all this is my first and last time to oder from debenhams...

Satisfactory

Just a dreadful company now it's gone online only. Customer service is almost non existent. Delays in their dealing with matters at their end - not the customer - causes timeframes to go over so their suppliers then reject returns as too late. Had to get my bank involved for a refund despite being well within the return period when I started my return. Will NEVER shop with them again and despite my purchase & return being made almost a year ago, now they email once a month wanting a review so here it is.

I returned an item and it took more than two months to receive my refund, in fact, I am not sure I ever received it. I would not shop with you again.

I place my order and it arrived two days later. The trousers fit lovely. Very pleased with the price. I also have them In Navy they wash lovely.

My experience was a good one, ordering was very quick.

Order was delivered within 5 days if ordering. Really pleased with the quality of the products.

Absolutely diabolical. I was told by the courier that they could not deliver my order, to contact the company I purchased from.
I did just that and was told that I had to contact EVRI.
I AM WITHOUT MY ORDER.
NEVER AGAIN.