DebenhamsReviews 

Great service, got an email for every step from ordering to delivery

It wasn't Debenhams I was not happy with it was the courier service from Evri.
It was terrible

Not impressed at all bought from here and had to return due to faulty item still haven’t received my refund or even an email to confirm they have received it DO NOT BUY

My order was not delivered & I didn't get any notifications as to what was going on. I sent several emails & the response was poor. I was reassured that it would be redelivered. It never was. Then I was informed that the time period for refunds had passed & Debenhams will not be refunding. It was the poor and lengthy time it took for Debenhams to reply that contributed to the time elapsing. I don't have my purchased item or a refund. I will never shop with Debenhams again. This was the 2nd time I had issues with delivery. I now tell people not to shop with Debenhams. Everyone I have spoken to have had similar experiences. Shocking, poor, lacking common sense and customer care.

Garden umbrella - a robust product, delivered quickly and at a competitive price.
Will definitely be revisiting the Debenhams site.

I had shoes delivered in right size box with wrong size shoes inside so no fault of my own when I asked for refund they refunded the shoes but not postage the customer service is non existent and I will never order anything from this site again

Don’t really deserve 1 star to be honest! The return and refund process it’s a joke returned an item on 12th June they received the item on 15th June 17 days on still no sign of my refund! I will definitely be avoiding this company in the future! The original order wasn’t even placed with Debenhams they have far too many 3rd party sites and that’s where things get confusing and mixed up! Hopefully it will get my refund soon but I’m not holding my breath! Certainly wouldn’t recommend them!

Just placed order quick simple and item was £10 cheaper than on there sites excellent value 👍

Easy to order online
Email's kept me updated on delivery which was delivered on time & courier was very good

I am extremely disappointed with my experience. I placed my order almost a week ago, and it was due to be delivered on 29th June. Several days after the expected delivery date, I am still without my order and have received no clear explanation as to where it is.

I have contacted Debenhams Live Chat, DX Delivery, and the third-party seller, Wilton Bradley Ltd. Each company has passed responsibility to another, with each providing conflicting information. Debenhams and the seller insist the item has been dispatched, while DX Delivery has confirmed they have never received the goods.

To make matters worse, I received an email stating that my order had been delivered when it most certainly has not. The item has never arrived at my address, and despite repeatedly contacting customer services and providing all the requested information, I have still received no meaningful response or resolution.

I have now spent hours chasing this order myself, doing the work that customer service should have been doing. As a customer, I expect companies to communicate with each other and resolve issues rather than leaving me to act as the middleman.

At this stage, I have requested that a replacement be sent immediately, as I have completely lost confidence that the original order will ever arrive. The lack of communication, accountability, and urgency shown throughout this process has been unacceptable.

I hope this review prompts someone to finally take ownership of my case and resolve it. Based on my experience so far, I would not recommend ordering from Debenhams.

I ordered a camping set it arrived quickly packaged well. It was not suitable and a return was negotiated with a refund that arrived a few days later. I could not fault the service and would use again

Im only giving this rating for Kai who helped me via whatsapp giving me clear advice how to return a parcel. when I finally managed to get a link to whatsapp I received the help I needed quickly and I think Kai should be credited for the response given.... BUT Wallis/DBZ need to seriously consider having a contact no. for customers like me to be able to ring and speak with a human being !!

Excellent service regular email updates and product exactly as described. Miss the High street store but highly recommend online service!

Like the range of products and concession brands often at discounted prices. I can also get blue light discount as work for NHS. However the returns process takes too long. I worked out delivery and returns costs plus administrative fee in refunding cost almost £11 when I didn’t end up keeping the product.This was a waste of money. Only recommend shopping if you know 100% you’ll keep the item.

Noticed the payment taken from my card is more than the total quoted online. I then checked and had been charge £2.99 for 'delivery protection' which I was unaware of. Apparently, according to the customer service team this is automatically added and you have to opt out and complete refusal to refund what I had not agreeed to. Complete con! Also be aware that they bombard you with spam emails despite never opting in. Shady company to be avoided.

Brilliant ordering and return systems but having a problem returning 1 item, hopefully the provider will receive the goods back and I’ll be reimbursed

2 months to receive a refund for a faulty item and they deducted postage from my refund despite telling me that I couldn't bring it in to the store. If anything I’d be expecting compensation for the associated stress and time wasted with back and forth over 2 months with miscommunication and failed collections. I used to love Debenhams but quality and customer feedback has plummeted.

Easily ordered online and arrived as promised safely and in perfect condition

Ordered from Debenhams multiple times and no issues to report.

Thank you

Both the purchase and return were pretty smooth processes, thanks to clear steps, tracking, and an overall turnaround. Not overly complicated, or over communicating system, just right balance to provide an easy manageable experience to clients.