Bommel Wonen Reviews 

20,199
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

We purchased a shoes cabinet, specifically the: Schoenenkast Shoes - 5 vakken - metaal Beige. I cannot express enough with words how pleased and happy we are with it! It came within 2 days, it didn't... See more

Company replied

Rated 4 out of 5 stars

We ordered two chairs which are very beautiful, sturdy, quality material and very well made. We were, however, very surprised to find a huge box on our doorstep…just simply left outside our front door... See more

Company replied

Rated 5 out of 5 stars

JORDY AND MIKE WHERE VERY POLITE AND FRIENDLY. THEY WORKED CAREFULLY AND SAFELY WHEN LOADING IN OUR NEW FURNITURE. GAVE GOOD TIPS ON HOW MANAGE THE SOFAS AGAIN FOR OUR UPCOMING MOVE. ALOS OVERALL EXP... See more

Company replied

Rated 5 out of 5 stars

We returned to the store 3 times to select our sofa - they were nice and helpful every single time. Also helped selecting the extras, got some advice about size and colour, and they also let us take s... See more

Company replied

Company details

  1. Furniture Store

Written by the company

Bommel Wonen maakt het voor je! De producten van Bommel Wonen zijn uniek in de wereld. Bommel Wonen ontwerpt en produceert namelijk zelf haar meubelen. Van boom tot product, Bommel Wonen heeft controle over het gehele productieproces. Met diverse eigen fabrieken in het buitenland en een meubelmakerij in Nederland kan Bommel Wonen echt alles voor je maken. Heb je een mooi meubel gezien, maar wil je liever deuren in plaats van laden of andere grepen? Bijna alles kan! De eiken series zijn zonder meerprijs in diverse kleuren leverbaar. Nieuwsgierig geworden naar de meubelen van Bommel Wonen? Bekijk op je gemak de website of kom de meubelen in een van de filialen bekijken en in het echt beleven. De medewerkers van Bommel Wonen kunnen alle mogelijkheden laten zien en adviseren je graag.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.3

All reviews

(20,199)

924 reviews in the last 12 months

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Rated 5 out of 5 stars

Tafel en kast: levering en montage

Quick, very accurate, friendly! Thank you, Peter and Alex who delivered and installed the table and clapboard

September 27, 2023
Unprompted review
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Reply from Bommel Wonen

Goodday Evelina,

Thank you so much for this review. We will give the credits to Peter and Alex.

See you next time!
Kind regards,
Bernice

Rated 5 out of 5 stars

Beautiful tv stand

Beautiful tv stand
On time delivery
Nice crews

September 27, 2023
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Reply from Bommel Wonen

Goodday,

How kind of you to review us with 5 stars!
Thank you so much for your input on our delivery and collegues.

Kind regards,
Bernice

Rated 5 out of 5 stars

I was incredibly impressed by the…

I was incredibly impressed by the quality of furniture at a reasonable price in the Bommel store. I would also like to note the very pleasant and warm attitude of the consultants, for which I thank them very much. They helped a lot with choosing the right items in your store. Overall, I had a pleasant shopping experience at the Bommel store!

August 28, 2023
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Reply from Bommel Wonen

Good morning,

Thank you for your nice review! How nice that you are so positive about us and that you had a pleasant experience in our store. We hope to see you again at Bommel Meubelen and wish you a lot of fun with the new furniture for now.

Kind regards,

Bo

Rated 5 out of 5 stars

I love the quality of their products

I love the quality of their products, and the best is that it was a great experience buying from them. From visiting the store to the moment I received the furniture, every person I interacted with gave me an excellent service! I liked it so much that I recently bought the couch and another beautiful piece of furniture for my living room!

August 16, 2023
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Reply from Bommel Wonen

Goodmorning Gabriela,

Thank you for your 5 star review!
Good to hear that you like our products so much.
And that you are so satisfied with our service.
I wish you a lot of joy with your new furniture!

Kind regards,
Fabian.



Rated 2 out of 5 stars

Cheap products and poor customer service

It took weeks to deliver a bookcase that was in stock at the warehouse, and when it was delivered it was clearly poorly made. The bookcase was crooked, had paint chips, and other faults. I contacted customer service to arrange a refund and had to follow up with them several times. It then took weeks for them to collect the faulty bookcase. The products are definitely not worth the money, and the customer service is a nightmare.

July 14, 2023
Unprompted review
Bommel Wonen logo

Reply from Bommel Wonen

Dear Sarah,

Thank you for your review. We are sorry to hear that you are not satisfied with our service.

If you want us to look at your order again, you can send us an e-mail with you order in it.

Kind regards,
Marleen

Rated 2 out of 5 stars

I ordered dinning chairs and screws…

I ordered dinning chairs and screws were missing for one chair , after i made call and send mail got wrong screws after 4 days . Not at all happy with service.
I can't trust now. How can i order big furniture if they can't deliver even a chair. properly.

July 31, 2023
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Reply from Bommel Wonen

Goodday Avanish,

Thank you for your comment. We did send you indeed a new set of screws. I'm so sorry to hear that the screws a the wrong one. Offcourse we will send you the right one.

Kind regards.
Bernice

Rated 5 out of 5 stars

Extremely satisfied

Extremely satisfied! The saleswoman spoke perfect English, made us feel welcome and had the patience to show every item in the store that could interest us. The products all seems high quality, but our new sofa in special is very comfortable, beautiful and affordable. The buying process was very smooth and the waiting for it was totally worth it! The delivery guys did an excellent job putting it together fast and removing any resulting plastic or paper, leaving nothing behind but my new isle of relaxation and satisfaction. I am very pleased to have chosen De Bommel. Even my neighbors commented on it too, they said it is know as a reliable store around here, but I wouldn't know it before, because I am an expat. Thank you so much for the incredible treatment received by all employees! I will definitely recommend this company to my friends and co-workers.

July 9, 2023
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Reply from Bommel Wonen

Wow, what a spectacular review. How nice to see that your're pleased with our service. Always nice to hear that we're on the right path. I wish you all the best with your new "isle of relaxation and satisfaction". If we can help you in the future, don't hesitate to ask.

Kind regards,
Dennis

Rated 4 out of 5 stars

Nice experience with the Utrecht store

Nice experience with the Utrecht store. Staff was friendly and helpful.

June 24, 2023
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Reply from Bommel Wonen

Thank you very much for this wonderful review. Nice to see that your experience with us was a good one. I'll pass it on to my colleagues in Utrecht.

Kind regards,

Dennis

Rated 4 out of 5 stars

Good quality!

July 2, 2023
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Reply from Bommel Wonen

Thank you for the compliment and the 5 stars! I wish you all the best with your new sofa. And if we can help you in the future? Please let us know!

Kind regards,

Dennis

Rated 5 out of 5 stars

Done as promised

- Very good product range
- Very good staff support while at the showroom in Utrecht
- Delivery date/time was fully respected
- Sofa and dining table chairs that we bought look strudy and beautiful

June 15, 2023
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Reply from Bommel Wonen

Wow! How nice to see that you are pleased with our service. Thank you for the 5-star rating! If we can help you in the future, please know we are there for you!

Kind regards,
Dennis

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. Great staff and prompt delivery. High quality furniture, very impressive.

May 30, 2023
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Reply from Bommel Wonen

Hi,

Many thanks for the five stars review! I hope we see you again in one of our stores.

Greetings,

Wilma

Rated 2 out of 5 stars

Order not delivered as promised 2 mths too late

My sofa was suppose to arrive in February and when I called about the delivery date , I was told it will be delivered in April . That was very upsetting as I specially ordered a color as I was told will be delivered in February. We received our sofa in April and didn’t even get any discount on it for all the inconvenience but a voucher of Eur 150

February 9, 2023
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Reply from Bommel Wonen

Good afternoon,

Thank you for your review.
We're sorry to hear that there was a delay in your bank's delivery.
We did indeed give you a voucher for the inconvenience.
If you still have questions, please feel free to contact us via our chat, email or telephone.

Yours sincerely,
Anoek

Rated 5 out of 5 stars

I bought a bank and two arm chairs from…

I bought a bank and two arm chairs from De Bommel at Bijlmer. The staff was very friendly and supportive and helped me make a very good purchase. I received the order at due date, one of the arm chairs had a stain, it was taken back and replaced easily. My interactions on calls and emails were helpful and very responsive. I love the new addition to my furniture, highly recommend!

May 15, 2023
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Reply from Bommel Wonen

Hi,

Thank you for your super review! So nice that you are so happy with the service and your furniture. We hope to see you back one day at one of our stores!

We wish you a lot of fun with the new furniture.

Kind regard,
Marleen

Rated 5 out of 5 stars

Beautiful Table and great installation/delivery service

We bought a dining table and are very happy with our choice. We got a lot of advice in the shop that helped us fine tune our decision so that rather than being overwhelmed we walked out more knowledgeable than we walked in. The delivery time was also a bit earlier than expected which was only in our favor.

Today Peter and Alex came along with our table and installed it and set it up. They gave us tons of advice on cleaning and maintaining the table so as to keep the dining table beautiful. They even went out of their way with some extras like taking a look at a mark on our kitchen bar and advising us how to get rid of it and they put some felt at the bottom of our dining table chairs when they saw me scraping them along the floor. Thank you Peter and Alex - your service and good humor was exceptional (and just so you know, giving reviews is my department!).

May 15, 2023
Unprompted review
Bommel Wonen logo

Reply from Bommel Wonen

Good afternoon,

Thank you for your nice review!
It is great to hear that you are so happy with your dining table and that Peter and Alex have given you that extra bit of service.
I wish you a lot of fun with your dining table!

Yours sincerely,
Anoek

Rated 5 out of 5 stars

Peter and Alex did an amazing job of…

Peter and Alex did an amazing job of delivering the product on time and efficiently! Please give them a raise 😁👍

April 25, 2023
Unprompted review
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Reply from Bommel Wonen

Dear Victor,

Thank you very much for this nice review! We are very happy to hear that Peter and Alex did such an amazing job. I will tell my boss you suggest a raise ;)

We hope to welcome you again in one of our stores!

Kind regards,
Marleen

Rated 5 out of 5 stars

Peter and Alex were swift and friendly

Peter and Alex were swift and friendly. They set everything up perfectly, and even leveled the furniture as our floors are giving in a bit. They explained everything very well!

April 25, 2023
Unprompted review
Bommel Wonen logo

Reply from Bommel Wonen

Dear Veronika,

Thank you very much for your super review!

We will show it to Peter and Alex ;) We wish you a lot of fun with the new furniture!

Kind regards,
Marleen

Rated 1 out of 5 stars

After more than 3 months waiting for…

After more than 3 months waiting for our bank, it arrived broken.
One week later we have not received a solution from the store.
Not a phone call or any other contact.
Where is the quality service promised?

April 11, 2023
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Reply from Bommel Wonen

Hello,

Thank you for your review.

We are very sorry to hear that the barbench has arrived broken. We have send you an e-mail on April 13. We have ordered a new barbench to resolve the problem.

Kind regards,
Marleen

Rated 2 out of 5 stars

I received the rug different from what…

I received the rug different from what I bought and now they mention that the rug is nor more available. I have not been receiving any response on my emails to them

March 23, 2023
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Reply from Bommel Wonen

Good morning,

Thank you for your review.

We are very sorry to hear that there went something wrong with the delivery of the rug. We want to resolve the issue and therefor our colleagues of the showroom send you an e-mail on April 13. It's possible that the e-mail went into you spam inbox so we advice you to check that one.

We hope we can resolve the issue with you.

Kind regards,

Marleen

Rated 1 out of 5 stars

Regrettable Product & Customer Service

Got a faulty dining table and couch, and have been chasing the customer service for the last 1 month now to get this replaced. The customer service has never picked up my call, and I have been chasing them over a mail, but have got no visibility on when they are going to fix the problem. They apparently have no technician available for the next couple of weeks (which is highly doubtful), and they have been absolutely unhelpful on solving this issue. Would recommend dealing with caution with De Bommel.

March 14, 2023
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Reply from Bommel Wonen

Good afternoon Arnab,

Thank you for your review.
I'm glad I just spoke to you about this and was able to give you a little more explanation.
It's good that a solution has already been offered and of course we will keep you informed of the status.

Yours sincerely,
Anoek

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