Debt Recovery Plus Reviews 

2,119
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 421 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the staff to be exceptionally helpful, empathetic, and professional in resolving issues. Reviewers frequently praised individuals for their kindness, understanding, and ability to provide clear explanations and solutions, making stressful situations much easier to manage. People appreciated the staff's willingness to listen and effectively address their concerns. However, some people mentioned significant dissatisfaction with contact and payment processes. Customers reported difficulties reaching the company, experiencing long wait times, being hung up on, or receiving no replies to emails. There were also concerns about payment amounts or receiving continued letters despite having already made payments.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising individuals for their professionalism,... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting frustrating and... See more

Payment

Reviewers mention negative feedback about payment, with many consumers reporting issues such as receiving... See more

Customer communications

Customers consistently note negative experiences with contact, often reporting difficulties reaching the... See more

Response time

People report ambiguous experiences with response time, with some customers praising quick and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Monica was very pleasant to talk to. Debt Recovery Plus didn't do anything wrong but also didn't/couldn't help me get it cancelled. They was instructed by a terrible car parking company to collect a... See more

Rated 5 out of 5 stars

I was fortunate to have AJ as the person helping me on the other end of the phone. Whilst he works for a debt recovery company, he was the most humble, empathetic and helpful person. He helped t... See more

Rated 5 out of 5 stars

I had a very positive experience with Debt Recovery Plus thanks to Tyler Turner. He took the time to listen to my situation, reviewed the evidence I provided, and kindly spoke with the parking compa... See more

Company replied

Rated 5 out of 5 stars

Well. A kind, human and understanding phonecall with a Debt Recovery agent was not on my bingo card this week but that's exactly what I got! I called to get some extra time to appeal a fine with the (... See more

Company replied


Company details

Written by the company

Debt Recovery Plus is a leading provider of debt resolution services to the private parking sector, delivering exceptional service and excellent results for all our clients. We provide end-to-end solution spanning the full debt life-cycle: from pre-debt appeals through to debt resolution, including legal and litigation. We are proud members of the British Parking Association (BPA) and the International Parking Community (IPC).


Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 52% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(2,119)

400 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kind and understanding of my situation

Kind and understanding of my situation. Tyler offered a sensible solution to my situation and it was helpful in a calm way without me having to get upset

May 13, 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi ,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Tyler’s manager.

Thanks
DRP

Rated 1 out of 5 stars

The worst people i had ti deal with…

The worst people i had ti deal with them anyway i had to pay them £380 over £30 fine anyway i talk with very well known lawyers he advise me not pay them he told me let increase as much as the they want they never aload to send bailiff to your home even wouldnt effect on your credit just once you recive fine from them call them and give them false address and just ignore it and if they send letters to your home not open just say its nit live here return i hope my advice help some of drom stop dealing with shark theif

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

PCN was issued

PCN was issued , called customer service, Spoke to Monica, query resolved within a day.

Very helpful!

Thank you Monica !

May 12, 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Monica’s manager.

Thanks
DRP

Rated 1 out of 5 stars

Absolute diabolical company trying to…

Absolute diabolical company trying to fine me for parking in a car park of a pub when I was cleaning the windows. Trying to say I ignored signage there was none there is now and telling me I ignored previous fine which I didn't get so now I cant appeal it. Absolute shysters I will see my day in court before I give them a single penny.

May 7, 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi,
I am sorry to hear of your experience. I have sent you an information request via Trustpilot so we can assist you further.

Thanks
DRP

Rated 5 out of 5 stars

OLAT QUADRI WAS MORE THAN HELPFUL AND…

OLAT QUADRI WAS MORE THAN HELPFUL AND RESOLVED MY ISSUE VERY EFFICENTLY

May 12, 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Olat’s manager.

Thanks
DRP

Rated 5 out of 5 stars

The phone answered really quickly and…

The phone answered really quickly and straight away I was talking to a human! Tyler was very empathetic and efficient.

May 11, 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi ,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Tyler’s manager.

Thanks
DRP

Rated 5 out of 5 stars

Thanks to Karen Maddock , She is a star ⭐

Thanks to Karen Maddock as she understood my enquiry straight away and was able to help me reach a conclusion. Wonderful speech and a beautiful helping attitude , thanks once again highly appreciated.

May 11, 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi ,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Karen’s manager.

Thanks
DRP

Rated 5 out of 5 stars

Tyler was really understanding

Tyler was really understanding, ive just come out of hospital from having a baby.

May 8, 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi ,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Tyler’s manager.

Thanks
DRP

Rated 5 out of 5 stars

Mo was very very supportive and polite…

Mo was very very supportive and polite during my difficult time I’m going through, I wish him all the best.

May 8, 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi ,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Mo’s manager.

Thanks
DRP

Rated 5 out of 5 stars

I was fortunate to have AJ as the…

I was fortunate to have AJ as the person helping me on the other end of the phone.
Whilst he works for a debt recovery company, he was the most humble, empathetic and helpful person.
He helped to re- appeal the penalty based on my health circumstances, taking on board the whole process, so I didn't have to do anything, except send in the proof.
By the end of the day, he had emailed back with the outcome.
He literally made my experience stress free.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Nicola Currie from Debt recovery plus…

Nicola Currie from Debt recovery plus was absolutely amazing and so helpful! Thank you so much Nicola I really appreciate everything you did to help :)

May 7, 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Nicola’s manager.

Thanks
DRP

Rated 5 out of 5 stars

Matt was extremely personable and clear…

Matt was extremely personable and clear when talking to me about my problem.
He clearly had very good knowledge of the subject matter going over and above to explain in a way which ensured I understood the issue.
Once my problem was resolved he explained clearly what he had done what the next steps would.
Thanks Matt top job and thank you for giving such a good customer experience.

May 6, 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Matt’s manager.

Thanks
DRP

Rated 5 out of 5 stars

I spoke to Mike about a parking debt

I spoke to Mike about a parking debt, he helped me sort it out step by step, I sent over proof of payment and all was sorted.

May 6, 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Mike’s manager.

Thanks
DRP

Rated 5 out of 5 stars

Mike Gibson was incredible and sorted…

Mike Gibson was incredible and sorted immediately. Excellent service and the call went completely differently to how I thought it would.

May 6, 2026
Unprompted review
Debt Recovery Plus logo

Reply from Debt Recovery Plus

Hi,
Thank you for taking the time to leave a positive review. I will pass your kind words on to Mike’s manager.

Thanks
DRP

Rated 1 out of 5 stars

Not sure why you are threatening me…

Not sure why you are threatening me with legal. I don't owe your or client UK CPM any money. Please stop sending me illegal demands for payments. I am going to report you and your client to the police for harassment.

May 1, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look