Debt Rescue (Pty) Ltd Reviews 

269
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 264 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting specific individuals who provided excellent guidance and support. The service is consistently described as efficient, with quick replies and prompt assistance, making the overall experience smooth and stress-free. Many people felt supported and guided through difficult financial situations, appreciating the personalized approach and clear communication. However, some customers also noted occasional issues with communication and follow-up. Some people were dissatisfied with slow responses, a lack of feedback, or feeling neglected after initial assistance, sometimes leading to formal complaints.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many expressing gratitude for the assistance received,... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for their dedication,... See more

Response time

Consumers find response times to be largely positive, with many reviewers praising the promptness, kindness,... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting fast and efficient communication. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly hats of to Vicky Nel who assisted me, I was actually very nervous I think I even told her this while we were chatting... She made the process easy to understand and and also made it very easy... See more

Company replied

Rated 5 out of 5 stars

Just wanna send a huge shoutout to the Debt Rescue team, including Sha-Sha Lee Gordon, Annelien van der Poel and Hlamalani Baloyi, for walking with me every step of the way towards regaining my fina... See more

Company replied

Rated 5 out of 5 stars

I recently visited there offices, everyone was kind and assisted me immediately. Offered some coffee while I wait. The consultant Memory came to assist me, very friendly and addressed my issues right... See more

Company replied

Rated 5 out of 5 stars

Memory is truly an extraordinary person. Her ability to always display high levels of professionalism etched into friendliness, has provided me with a great sense of respect towards her, which in... See more

Company replied


Company details

  1. Debt Relief Service
  2. Credit Counseling Service

Written by the company

Debt Rescue – South Africa’s Leading Debt Counselling Experts Debt Rescue is South Africa’s #1 registered debt counselling company, trusted by thousands of consumers since the inception of the industry in 2007. We specialise in helping over-indebted South Africans regain financial freedom through a transparent, legal, and affordable process. Our qualified and experienced debt counsellors negotiate directly with your creditors to reduce monthly debt repayments, consolidate all your debt into one manageable payment, and provide legal protection against creditor harassment and asset repossession. This means you keep your home, car, and dignity while working towards a debt-free future under the full protection of the National Credit Act. We are passionate about empowering consumers to take control of their finances and break the cycle of debt for good. As a leading voice in consumer advocacy, we regularly appear in national media to educate South Africans about responsible credit use, the cost-of-living crisis, and practical debt solutions that work. At Debt Rescue, every client receives personalised support from a dedicated consultant who walks the journey with you from start to finish. Our mission is simple: to assist over-indebted consumers, restore financial stability, and rebuild confidence in their financial future. Registered with the National Credit Regulator Trusted by South Africans for over 18 years.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

269 reviews

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4.7

All reviews

(269)

268 reviews in the last 12 months

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Rated 5 out of 5 stars

Received excellent client services from…

Received excellent client services from Chante Esterhuysen - Debt Rescue. Thank you

April 8, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Ibbi

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. We’re delighted to hear that you received excellent client service from Chante Esterhuysen—she is a valued member of our team who is passionate about supporting our clients every step of the way.

Your feedback means a lot to us and motivates us to continue delivering the high level of service you deserve. Thank you for choosing Debt Rescue!

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Review for Debt Rescue

Review for Debt Rescue
Rating: ★★★★★ (10/10)

I cannot recommend Lornah from Debt Rescue highly enough. From the very beginning, she has been extremely quick to help and clarify any questions I had. No matter when I need assistance, she is always on call and incredibly fast to reply, making sure I feel supported every step of the way.

The service provided is 100%—a true 10 out of 10. If you are seeking help in this area, Lornah is the person to go to. I would recommend Debt Rescue to anyone who needs help because that is exactly what they do: they help people.

There is absolutely no need to feel any shame; it is so much better to have the help you need than to go without it. If you're looking for a team that genuinely cares and acts fast, this is it!

April 7, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day

Thank you so much for your incredible and heartfelt feedback. We truly appreciate you taking the time to share your experience and are delighted to hear that you “cannot recommend Lornah highly enough.”

It’s wonderful to know that from the very beginning she has been extremely quick to assist, clarify your questions, and provide fast responses, ensuring you feel supported every step of the way. Your rating of “100% — a true 10 out of 10” means a great deal to us.

We are especially grateful for your encouraging words to others — that there is no need to feel shame and that seeking help can make such a positive difference. This is exactly what we strive for: to support and empower our clients with care and understanding.

We will be sure to share your kind words with Lornah and the team. Thank you for your trust, your recommendation, and for allowing us to be part of your journey. 💙

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Memor is the most pleasant Consultant…

Memor is the most pleasant Consultant ever very caring. Keep up the good work

April 8, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Christiaan

Thank you so much for your kind feedback. We are delighted to hear that Memory is “the most pleasant consultant” and that her caring approach made such a positive impact on your experience.

Providing supportive and compassionate service is what we strive for at Debt Rescue, and it’s wonderful to know Memory is delivering on this. We will be sure to share your kind words with her.

Thank you for your trust and support. 💙

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

I recommend Debt Rescue

I cannot recommend Debt Rescue highly enough. Interactions with the staff of Debt Rescue are always knowledgeable and friendly and addresses any questions promptly and efficiently.

My latest interaction was with Owen Naidoo. From the very first interaction, Owen was professional and gave feedback in a quick timeframe.

Thanks to the Debt Rescue team, I now have peace of mind and a clear path forward. If you’re looking for a company that combines expertise with compassion, Debt Rescue is the right choice.

April 8, 2026
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Good day Corne

Thank you so much for your incredible feedback. We truly appreciate you taking the time to share your experience and are delighted to hear that you “cannot recommend Debt Rescue highly enough.”

It’s wonderful to know that your interactions with our team have been knowledgeable, friendly, and prompt, and that Owen provided professional service with quick feedback from the very first interaction.

We are especially grateful to hear that, through our support, you now have peace of mind and a clear path forward. This is exactly what we strive to achieve for every client.

Thank you for your trust, your kind words, and your recommendation — it truly means a lot to us. 💙

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Good service .

I worked with lornah from debt rescue and i am very satsified with her service . Such a breath of fresh air , very kind , helpfull and patient. Will recommend to everyone. Keep up the good work

April 7, 2026
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Good day Brandon

Thank you so much for your wonderful feedback. We are delighted to hear that you are very satisfied with Lornah’s service and that she was a “breath of fresh air” — being kind, helpful, and patient.

It’s especially rewarding to know that you would recommend us to everyone, as providing supportive and caring service is exactly what we strive for at Debt Rescue. We will be sure to share your kind words with Lornah.

Thank you for your trust and support. 💙

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

The team at Debt Rescue is outstanding

The team at Debt Rescue is outstanding, making sure I am up to date with every thing every step of the way… communication is great, the one consultant Memory is brilliant in her field of work, making sure that every thing is communicated to me and that I understand what’s going on and what’s going to happen. Thanks for assisting me Memory. Great job.

March 31, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day

Thank you so much for your wonderful feedback. We are truly grateful to hear that you find the Debt Rescue team outstanding and that you are kept up to date every step of the way with great communication.

It’s especially rewarding to know that Memory has been brilliant in her field, ensuring that everything is clearly explained and that you fully understand what’s happening throughout the process. This is exactly the level of care and support we strive to provide.

We will be sure to share your kind words with Memory. Thank you for trusting Debt Rescue to assist you on your journey. 💙

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

You are incredibly helpful

My experience with dept Rescue has been outstanding and helped me a lot. The best and friendliest assistance you can ask for. Thank you Owen Naidoo

March 30, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Coenie

Thank you so much for your wonderful feedback. We are delighted to hear that your experience with Debt Rescue has been “outstanding” and that our support has helped you so much.

It’s especially great to know that you received the best and friendliest assistance, and that Owen made such a positive impact on your journey. We will be sure to share your kind words with him.

Thank you for your trust and support. 💙

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Excellent Customer Service - Shammie Moonsamy

I have been a customer of Debt Rescue's for the past 4 years now. Shammie Moonsamy has always been my go to person for prompt response and support. She goes over and beyond to assist her clients providing great advice , guidance and support. She always provides timeous feedback and even assists in queries that isn't her own providing feedback and guidance. She has made my dealings with Debt Rescue simple and stress free. She is dedicated to her role and is really an asset to her team. Thank you Shammie

March 30, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Janet

Thank you so much for your heartfelt and detailed feedback. We truly appreciate your loyalty over the past 4 years and are delighted to hear that Shammie has consistently been your go-to person for prompt responses and support.

It’s wonderful to know that she goes over and beyond by providing great advice, guidance, and timeous feedback, and that she even assists with queries outside of her scope. We are especially pleased to hear that she has made your experience simple and stress-free.

Your recognition of her dedication and the fact that you see her as an asset to the team means a great deal to us. We will be sure to share your kind words with Shammie.

Thank you for your continued trust and support. 💙

Kind regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

1 year on

Awesome assistance from Owen Naidoo and the Debt Rescue team👍

March 30, 2026
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Good day Ron

Thank you so much for your wonderful feedback. We are delighted to hear that you received “awesome assistance” from Owen and the Debt Rescue team 👍

Providing supportive and efficient service is what we strive for, and it’s always rewarding to know our team is making a positive impact. We will be sure to share your kind words with Owen.

Thank you for your trust and support. 💙

Kind Regards
Marlize
Debt Rescue

Rated 4 out of 5 stars

Great service

While Debt Rescue is a devastating thing to go through, I've had a pleasant experience throughout the process. Owen Naidoo has also been super helpful as of recent with a request and went above and beyond to assist in a timeous manner.

March 30, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Elaine

Thank you so much for your honest and thoughtful feedback. We understand that going through debt review can feel overwhelming, and we’re truly glad to hear that your experience has been pleasant throughout the process.

It’s wonderful to know that Owen has been super helpful and went above and beyond to assist you in a timeous manner. This is exactly the level of care and dedication we strive to provide to every client.

We will be sure to share your kind words with Owen. Thank you for trusting Debt Rescue to support you on your journey. 💙

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Always helpfull

Always helpfull. Friendly staff. Owen Naidoo thanks for your assistance.

March 30, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Elzette

Thank you so much for your kind feedback. We truly appreciate you taking the time to share that you found our team always helpful and friendly.

It’s wonderful to hear that Owen provided you with such great assistance — we will be sure to share your kind words with him. Providing supportive and approachable service is what we strive for at Debt Rescue.

Thank you for your trust and support. 💙

Kind Regards
Marlize
Debt Rescue

Rated 4 out of 5 stars

I just wana say thank u to Marlize Van…

I just wana say thank u to Marlize Van Wyk for doing an awesome job at debt rescue . Any time of the day she was willing to help me with what ever questions and help i needed .She really is very good at her job and does it with love ,kindness and patience. Keep up the good work👍

March 27, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Melony

Thank you so much for your heartfelt feedback. We truly appreciate you taking the time to share your experience and are delighted to hear that Marlize has been “willing to help at any time of the day” and provided support with such love, kindness, and patience.

It’s wonderful to know that her dedication and care made such a positive impact on your journey. This is exactly the level of service we strive to provide to every client. We will be sure to share your kind words with Marlize.

Thank you for your trust and support — it means a great deal to us. 💙

Kind regards
Debt Rescue Team

Rated 4 out of 5 stars

Customer service experiences with Shammie Moonsamy

I've been a client for quite some time now, and during this time I met a wonderful lady by the name of Shammie Moonsamy. I've had numerous queries via email, or telephonic that I would address to Shammie, and she never hesitated to assist me, even if it did not fall within her ambit. She was quick in her responses, always very efficient. She would follow up regularly, and respond to emails in a very professional manner. She always had a very friendly disposition. Very pleasant, always without a doubt willing to assist and go the extra mile for me. Her attention to customer service was excellent. Thank you for everything you did for me Shammie. It was highly appreciated.

October 3, 2025
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Shy

Thank you so much for your heartfelt and detailed feedback. We truly appreciate your loyalty and are delighted to hear about your positive experience over time.

It’s wonderful to know that Shammie has been quick in her responses, efficient, professional, and always willing to go the extra mile to assist you — even beyond her immediate scope. Your recognition of her friendly disposition and excellent attention to customer service means a great deal to us.

We will be sure to share your kind words and appreciation with Shammie. Thank you for placing your trust in Debt Rescue — your support truly means everything to us. 💙

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Fantastic customer service

Prompt service

March 26, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Tshepo

Thank you so much for your feedback. We truly appreciate you taking the time to share that you experienced “prompt service.”

Providing quick and efficient assistance is what we strive for at Debt Rescue, and it’s always rewarding to know we are meeting our clients’ expectations.

Thank you for your trust and support. 💙

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Professional service from Debt Review

Just wanna send a huge shoutout to the Debt Rescue team, including Sha-Sha Lee Gordon, Annelien van der Poel and Hlamalani Baloyi, for walking with me every step of the way towards regaining my financial freedom. Thank you for your patience, guidance and professionalism as you held my hand till the end.

Dankooo!!!

March 23, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Mziwoxolo

Thank you so much for your amazing shoutout — we truly appreciate you taking the time to share your experience. We are so glad to hear that our team walked with you every step of the way towards regaining your financial freedom.

It’s wonderful to know that Sha-Sha-Lee, Annelien, and Hlamalani’s patience, guidance, and professionalism made such a positive impact and that they were able to support you right through to the end.

We will be sure to share your heartfelt appreciation with the team.

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Sha Sha Lee was always ready and…

Sha Sha Lee was always ready and willing to help me I am true greatful

March 26, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Shandre

Thank you so much for your kind feedback. We are truly delighted to hear that Sha-Sha-Lee was always ready and willing to help and that her support made a meaningful difference to you.

Your gratitude means a great deal to us, as providing caring and dedicated assistance is what we strive for at Debt Rescue. We will be sure to share your wonderful words with Sha-Sha-Lee.

Thank you for your trust and support. 💙

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

I'm not a client had an issue with my…

I'm not a client had an issue with my current debt counsellor and Greg went out of his way to assist me. If I knew about debt rescue earlier I would have chosen them instead.

March 25, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Bennie

Thank you so much for taking the time to share your experience with us. We are truly grateful for your kind words and delighted to hear that Greg “went out of his way to assist” you, even though you are not currently a client.

It means a great deal to us that you feel you would have chosen Debt Rescue had you known about us earlier. Providing helpful, caring guidance to anyone who reaches out is part of our commitment to making a positive difference.

We will be sure to share your wonderful feedback with Greg. Thank you again for your support and for considering Debt Rescue. 💙

Kind regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Owen has proven to be a real help in…

Owen has proven to be a real help in creating a smooth path from beginning to end.

March 23, 2026
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Good day Mitch

Thank you so much for taking the time to share your kind feedback with us.

We are delighted to hear that Owen has been a real help in creating a smooth path for you from beginning to end. Providing consistent, supportive guidance throughout the journey is something we are truly passionate about.

Your appreciation means a great deal to us, and we will be sure to share your kind words with Owen and the team. Thank you for trusting Debt Rescue to assist you on your financial journey. 💙

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Owen Naidoo has been very helpful in…

Owen Naidoo has been very helpful in all aspects with my account. Feedback on anything is swift and they also give advice that assists you to make constructive decisions

March 23, 2026
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Good day Elrico

Thank you so much for taking the time to share your positive feedback with us.

We are delighted to hear that Owen Naidoo has been very helpful in all aspects of your account, providing swift feedback and constructive advice to support your decision-making. Delivering responsive, insightful and supportive service is something we are truly passionate about.

Your kind words mean a great deal to us, and we will be sure to share your appreciation with Owen and the team. Thank you for trusting Debt Rescue to assist you on your financial journey. 💙

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Big shoutout to Trisha Govender at Debt…

Big shoutout to Trisha Govender at Debt Rescue for being a total lifesaver! She handled my case with care and professionalism, getting me a clearance certificate quickly. Highly recommend her services 😊

March 23, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Quazeem

Thank you so much for taking the time to share your wonderful feedback with us.

We are truly delighted to hear that Trisha Govender was a “total lifesaver” and handled your case with care and professionalism, ensuring that your clearance certificate was obtained quickly. Providing efficient, supportive guidance during this important milestone is something we are very passionate about.

Your recommendation and kind words mean a great deal to us, and we will certainly share your appreciation with Trisha and the team. Thank you for trusting Debt Rescue to support you on your financial journey. 💙

Kind Regards
Marlize
Debt Rescue

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