Debt Rescue (Pty) Ltd Reviews 

269
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 264 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting specific individuals who provided excellent guidance and support. The service is consistently described as efficient, with quick replies and prompt assistance, making the overall experience smooth and stress-free. Many people felt supported and guided through difficult financial situations, appreciating the personalized approach and clear communication. However, some customers also noted occasional issues with communication and follow-up. Some people were dissatisfied with slow responses, a lack of feedback, or feeling neglected after initial assistance, sometimes leading to formal complaints.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many expressing gratitude for the assistance received,... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for their dedication,... See more

Response time

Consumers find response times to be largely positive, with many reviewers praising the promptness, kindness,... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting fast and efficient communication. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly hats of to Vicky Nel who assisted me, I was actually very nervous I think I even told her this while we were chatting... She made the process easy to understand and and also made it very easy... See more

Company replied

Rated 5 out of 5 stars

Just wanna send a huge shoutout to the Debt Rescue team, including Sha-Sha Lee Gordon, Annelien van der Poel and Hlamalani Baloyi, for walking with me every step of the way towards regaining my fina... See more

Company replied

Rated 5 out of 5 stars

I recently visited there offices, everyone was kind and assisted me immediately. Offered some coffee while I wait. The consultant Memory came to assist me, very friendly and addressed my issues right... See more

Company replied

Rated 5 out of 5 stars

Memory is truly an extraordinary person. Her ability to always display high levels of professionalism etched into friendliness, has provided me with a great sense of respect towards her, which in... See more

Company replied


Company details

  1. Debt Relief Service
  2. Credit Counseling Service

Written by the company

Debt Rescue – South Africa’s Leading Debt Counselling Experts Debt Rescue is South Africa’s #1 registered debt counselling company, trusted by thousands of consumers since the inception of the industry in 2007. We specialise in helping over-indebted South Africans regain financial freedom through a transparent, legal, and affordable process. Our qualified and experienced debt counsellors negotiate directly with your creditors to reduce monthly debt repayments, consolidate all your debt into one manageable payment, and provide legal protection against creditor harassment and asset repossession. This means you keep your home, car, and dignity while working towards a debt-free future under the full protection of the National Credit Act. We are passionate about empowering consumers to take control of their finances and break the cycle of debt for good. As a leading voice in consumer advocacy, we regularly appear in national media to educate South Africans about responsible credit use, the cost-of-living crisis, and practical debt solutions that work. At Debt Rescue, every client receives personalised support from a dedicated consultant who walks the journey with you from start to finish. Our mission is simple: to assist over-indebted consumers, restore financial stability, and rebuild confidence in their financial future. Registered with the National Credit Regulator Trusted by South Africans for over 18 years.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

269 reviews

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4.7

All reviews

(269)

268 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Owen Naidoo gave me excellent service…

Owen Naidoo gave me excellent service ensuring I can continue to pay my monthly installments while also putting food on the table. Without Debt Rescue I would be lost and most likely homeless.

March 23, 2026
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Good day Rosemary

Thank you so much for taking the time to share such heartfelt feedback with us.

We are truly grateful to hear that Owen Naidoo provided you with excellent service and helped you manage your monthly instalments while still being able to provide for your household. Knowing that our support has made such a meaningful difference during a challenging time means a great deal to us.

Your trust and kind words are sincerely appreciated, and we will be sure to share your appreciation with Owen and the team. Thank you for allowing Debt Rescue to support you on your journey towards financial stability. 💙

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Best debt review company in South…

Best debt review company in South Africa. Thank you Owen Naidoo for your exceptional service.

March 23, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Andrea

Thank you so much for taking the time to share your wonderful feedback with us.

We are truly honoured to hear that you consider Debt Rescue the best debt review company in South Africa, and that Owen Naidoo’s exceptional service made such a positive impact on your experience. Delivering reliable, professional and supportive assistance is what we strive for every day.

Your kind words mean a great deal to us, and we will be sure to share your appreciation with Owen and the team. Thank you for trusting Debt Rescue to support you on your financial journey. 💙

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Greg Best, the very best from Debt Rescue

I had a really great experience with Debt Rescue. I was seen to by Greg Best, he was very helpful and very informative about the process. I asked tons of questions and he answered every one patiently and showed great empathy. There was 0 judgement. I really appreciated being seen. Greg made me realize that I was not alone, this is happening to many people. I immediately knew I could put my trust in him and this company. I cannot thank him enough.

March 23, 2026
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Good day

Thank you so much for taking the time to share such a meaningful and heartfelt review with us.

We are truly delighted to hear that you had a great experience with Debt Rescue, and that Greg Best was helpful, informative and patient in answering all your questions. It means a great deal to know that his empathetic, non-judgemental approach helped you feel understood and reassured that you are not alone.

Your trust and appreciation are sincerely valued, and we will be sure to share your kind words with Greg and the team. Thank you for choosing Debt Rescue to support you on your financial journey. 💙

Kind regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

I would like to recommend mama Memory…

I would like to recommend mama Memory from Debt Rescue for saving the day when she handled my issue with payments to my creditors, she explained to me far better than all others who ever tried to help me. She was friendly to ensure am at ease yet on point professionally. Her reverting to me as promised, to inform me that all was sorted, made my day, and I can for sure say Debt Rescue is the way to go if one needs services. Again thank you mama Memory, you are a star and an asset to the company.

March 19, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Thulani

Thank you so much for taking the time to share such heartfelt and encouraging feedback with us.

We are truly delighted to hear that Memory was able to “save the day” by assisting you with your creditor payment concerns, and that her clear explanations, friendly approach and professional support helped put you at ease. It is especially rewarding to know that she followed up as promised to confirm that everything had been resolved, making such a positive difference to your experience.

Your kind words about Memory being a star and a true asset to the company, as well as your recommendation of Debt Rescue, mean a great deal to us. We will certainly share your appreciation with her and the team. Thank you for trusting Debt Rescue to support you on your financial journey. 💙

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

The company is great in assisting with…

The company is great in assisting with the legal and functional processes of the debt review process. Updated statements of your progress is emailed to you timesouly as well as they keep to the deadlines set by court for payments to be made to your creditors. Overall a very effecient debt management company with solid practices and systems in place. Owen Naidoo from Debt Rescue has been most helpful in guiding me through this process.

March 10, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Vanessa

Thank you so much for taking the time to share such detailed and positive feedback with us.

We are truly delighted to hear that you value the way Debt Rescue assists with the legal and functional aspects of the debt review process, and that our timely progress updates and adherence to court-mandated payment deadlines have contributed to a smooth experience for you. It means a great deal to know that you recognise our efficient systems and structured approach.

A special thank you for acknowledging Owen Naidoo’s helpful guidance throughout your journey — your kind words will certainly be shared with him and the team. Thank you for trusting Debt Rescue to support you on your path to financial wellbeing. 💙

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Owen Naidoo was very professional and…

Owen Naidoo was very professional and friendly, and the service was quick.

March 20, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Alna

Thank you so much for taking the time to share your positive feedback with us.

We are delighted to hear that Owen Naidoo was professional, friendly and quick with your assessment. Providing efficient, supportive and courteous service is something we are truly passionate about.

Your kind words mean a great deal to us, and we will be sure to share your appreciation with Owen and the team. Thank you for trusting Debt Rescue to assist you on your financial journey. 💙

Kind regards
Marlize
Debt Rescue

Rated 4 out of 5 stars

Very good service

Very good service. I have received the necessary letter that i have requested. Thank You Maria.

March 19, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Antoinette

Thank you so much for taking the time to share your positive feedback with us.

We are delighted to hear that you received very good service and that Maria was able to assist you in obtaining the letter you requested. Providing prompt and efficient support is something we are truly passionate about.

Your kind words mean a great deal to us, and we will be sure to share your appreciation with Maria and the team. Thank you for trusting Debt Rescue to assist you on your financial journey. 💙

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Owen Naidoo

Owen Naidoo, what a champ always ready to help with a smile.

March 19, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Sared

Thank you so much for taking the time to share your kind feedback with us.

We are delighted to hear that Owen Naidoo is always ready to help with a smile and that his support made such a positive impression on your experience. Providing friendly, reliable assistance is something we are truly passionate about.

Your appreciation means a great deal to us, and we will be sure to share your kind words with Owen and the team. Thank you for trusting Debt Rescue to assist you on your financial journey. 💙

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Excellent service.

I was not looking forward to the process of clearing my name but Trisha Govender made the whole experience such a breeze for me. Thank you so very much for everything Trisha.

March 18, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Marius

Thank you so much for taking the time to share your wonderful feedback with us.

We are truly delighted to hear that although you were not looking forward to the process of clearing your name, Trisha Govender was able to make the entire experience feel like a breeze. Providing supportive, reassuring guidance during such an important stage is something we take great pride in.

Your kind words mean a great deal to us, and we will be sure to share your appreciation with Trisha and the team. Thank you for trusting Debt Rescue to assist you on your financial journey. 💙

Kind regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

The service good service from Memory…

The service good service from Memory oosthuizen

March 17, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Funzani

Thank you so much for taking the time to share your positive feedback with us.

We are delighted to hear that you received good service from Memory Oosthuizen. Providing supportive, efficient and friendly assistance is something we are truly passionate about, and your kind words mean a great deal to us.

We will be sure to share your appreciation with Memory and the team. Thank you for trusting Debt Rescue to assist you on your financial journey. 💙

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Owen Naidoo made the process easy and…

Owen Naidoo made the process easy and was there to assist from the beginning, thanks a lot🙏🙏

March 17, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Brian

Thank you so much for taking the time to share your kind feedback with us.

We are delighted to hear that Owen Naidoo made the process easy for you and was there to assist from the very beginning. Providing supportive, reliable guidance throughout the journey is something we are truly passionate about.

Your appreciation means a great deal to us, and we will be sure to share your kind words with Owen and the team. Thank you for trusting Debt Rescue to assist you on your financial journey. 💙

Kind regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

I would like to thank Memory,Mbali and…

I would like to thank Memory,Mbali and Lucy for their dedication & support. You guys are the best, keep on doing what you are doing.

March 17, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Aphroye

Thank you so much for taking the time to share your wonderful feedback with us.

We are truly delighted to hear that Memory, Mbali and Lucy’s dedication and support made such a positive impact on your experience. It means a great deal to know that their commitment and care are appreciated and that you feel they are “the best.”

Your kind words will certainly be shared with them and the team. Thank you for your encouragement and for trusting Debt Rescue to support you on your financial journey. 💙

Kind Regards
Marlize
Debt Rescue

Rated 1 out of 5 stars

No Customer service.

Worked out on our contract that we should be finished with our debt review. Called the call center. The agent was very confused and did not make sense. She also advised me she cant tell me when the Debt review expires. When asking for account statement she advised me she cant send it as the last time it was update was last year August. So how am I paying every month and they dont know how much we still owe??? After service does not exist. Emailed 3 times. No reply from their Whatsapp number and its been 6 hours. Am i being scammed?

March 17, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day

Thank you for bringing your concerns to our attention. We are truly sorry to read about your experience and understand how confusion around your debt review status, account statements and lack of response on WhatsApp can be frustrating and concerning.

Please be assured that your complaint is taken very seriously and is receiving our urgent attention. Delivering clear, reliable and responsive customer service is critical to us, and we are committed to giving this matter our full focus to understand the situation and work towards a resolution.

We would appreciate the opportunity to assist you directly. A senior team member will soon be in contact with you.

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Thanks to Owen Naidoo for taking…

Thanks to Owen Naidoo for taking patience with understand and Debt rescue for assisting so I can still carry on living.Much more than 5 start worth.

March 17, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Thank you so much for taking the time to share your heartfelt feedback with us.
Good day Japie

We are truly grateful to hear that Owen Naidoo showed patience and understanding while assisting you, and that our support has helped you continue living with greater peace of mind. It means a great deal to know that you feel the service was worth much more than 5 stars.

Your kind words and appreciation will certainly be shared with Owen and the team. Thank you for trusting Debt Rescue to walk this journey with you. 💙

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

I was up my knees in dept

I was up my knees in dept, and Debt Rescue really lifted the weight off my shoulders, atleast now I can sleep at night, thank you Debt Rescue xxxx

March 17, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Clair

Thank you so much for sharing your heartfelt experience with us.

We are truly grateful to hear that when you felt “up to your knees in debt,” Debt Rescue was able to help lift the weight off your shoulders. It means a great deal to know that you are now able to sleep better at night, as supporting our clients’ peace of mind is at the heart of what we do.

Your kind words are sincerely appreciated. Thank you for trusting Debt Rescue to walk this journey with you.

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

I had a great conversation with one of…

I had a great conversation with one of the consultants who helped me nicely and politely her name is Vicky

March 17, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Sipho

Thank you so much for taking the time to share your positive experience with us.

We are delighted to hear that you had a great conversation with Vicky and that she assisted you in a nice and polite manner. Providing friendly, respectful and supportive service is something we truly value.

Your kind feedback means a great deal to us, and we will be sure to share your appreciation with Vicky and the team. Thank you for trusting Debt Rescue to assist you on your financial journey. 💙

Kind Regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

I was drowning in debt

I was drowning in debt, I couldn't even sleep at night but Lebo Naledzani came through for me I'm really grateful to everything you have done for me and dept rescue thank you so much

March 16, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Busisiwe

Thank you so much for sharing your heartfelt experience with us.

We are truly grateful to hear that during a time when you felt like you were “drowning in debt” and unable to sleep at night, Lebo Naledzani was able to step in and provide the support you needed. Knowing that our assistance has made a meaningful difference in your life is incredibly important to us.

Your appreciation means a great deal, and we will be sure to share your kind words with Lebo and the team. Thank you for trusting Debt Rescue to walk this journey with you. 💙

Kind Regards
Marlize
Debt Rescue

Rated 1 out of 5 stars

VERY BAD SERVICE AT KEMPTON PARK’s DEBT…

VERY BAD SERVICE AT KEMPTON PARK’s DEBT RESCUE!!!! WHATEVER YOU DO, DO NOT GO UNDER THEM!!!!!! DISGRACEFUL

March 16, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Jayne

Thank you for bringing your concerns to our attention. We are truly sorry to read about your experience and take feedback such as your comment regarding “very bad service at the Kempton Park branch” extremely seriously.

Please be assured that your complaint is receiving our urgent attention. Delivering a high standard of customer service is critical to us, and we are committed to giving this matter our full focus to understand what may have happened and to work towards a resolution.

We would appreciate the opportunity to engage with you directly. Kindly send us your contact details via private message so that our team can assist you further. - Please forward me an email to marlize@debtrescue.co.za

Kind Regards
Marlize
Debt Rescue

Rated 4 out of 5 stars

they saved me when I was drowning in…

they saved me when I was drowning in debt and their service was wonderful although somethings I had to ask them they do not do a follow up on accounts once you done paying I had to ask for clearance letter

March 16, 2026
Unprompted review
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Reply from Debt Rescue (Pty) Ltd

Good day Zandile

Thank you for taking the time to share your experience with us. We truly appreciate your kind words and are grateful to have been able to support you during a time when you felt like you were “drowning in debt”. It means a lot to know that you found our service to be wonderful overall.

We do, however, sincerely apologise for the inconvenience you experienced regarding the follow-up after completing your payments and having to request your clearance letter. This is valuable feedback that helps us improve our processes and ensure a smoother experience for our clients.

Thank you again for trusting Debt Rescue to assist you on your journey to financial freedom. 💙

Kind regards
Marlize
Debt Rescue

Rated 5 out of 5 stars

Superb service from Sha-lee Gordon and…

Superb service from Sha-lee Gordon and the entire team at Debt Resue, they are so kind, patient, transparent and reliable which was what I wanted when choosing a debt counselor and always able to answer all my concerns and questions and communicate effectively and a preferred and recommended partner towards financial freedom and wellness. I am forever grateful Thank you and keep up the good work

January 1, 2026
Unprompted review
Debt Rescue (Pty) Ltd logo

Reply from Debt Rescue (Pty) Ltd

Good day Prosperity

Thank you so much for your heartfelt and encouraging feedback! 🌟

We’re truly delighted to hear that you received superb service from Sha-Sha-Lee Gordon and the entire Debt Rescue team, and that their kindness, patience, transparency, and reliability gave you the confidence you were looking for when choosing a debt counsellor. It’s wonderful to know that your concerns and questions were always addressed and that communication remained clear and effective throughout your journey.

Your words about us being a preferred and recommended partner on your path to financial freedom and wellness mean a great deal to us. We will be sure to share your appreciation with Sha-Sha-Lee and the team.

Thank you again for your trust and support — it is truly valued. 😊

Kind Regards
Marlize
Det Rescue

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