Decántalo Reviews 1,775

Unfortunately not all of my order was in stock. Communication was very good. Paying extra for DHL delivery was a waste of time and money. It would have been quicker to walk. I had by previous order delivered to a collection point which worked very well and was quick.

Quick delivery, good service, nice discount

the only online shop i managed to find our favourite wine from Spain. good price quick delivery well packaged. cant fault

Hello, I have ordered two cases and unfortunately again one case from you. Your shipping costs
To Singapore are much higher than those of Millesima and on top of that I am charged a hefty fee on import duty which I am not charged at all with Millesima. You give no notice when ordering that further fees apply. Your offering for Singapore is not competitive.

Fast, great customer service, and good prices!

Excellent service with quick information re delivery etc.

Great choice, great price, speedy delivery!

Excellent assortment of wine. Fast delivery.OK prices including swedish alcohol tax.

I tasted all the versions of dealcolised wine available. The offer is rich and various, both in pricing and quality.
I am enjoying ut.
The delivery is fast and well packed and the prices are very good

As a brand new customer, I recently purchased 12 wines and 2 cavas, which was applied to my credit card. The purchase history showed a payment error even though the money had been taken. I wrote to them 4 times on seperate days and have yet to receive non-automated response.

The customer service is woeful to say the least and I have zero faith in their service. I´ve requested a refund from my credit card company and will look at one of their many competitors. Never again, a total waste of time and effort.

Decantalo were AWFUL. There delivery company in Switzerland is an outfit called Planzer which failed to deliver on time, then claimed to have rung my doorbell when it didn't, gaslighted me endless and lied to me at least half a dozen times. Decantalo ignored all attempts to contact them, then tried to disavow any responsibility for the failure of their service provider before blaming. I finally got my delivery but only because I sacrificed 48 hours of my life to get them to do the most basic part of their job. A horrible company that employs some of the worst people I have ever encountered. Just evil. Avoid at all cost.

Home page is easy to navigate, and find what you are looking for.
À lot of different wine to chose from, information about the wine and rating etc.
Prices are ok, and sometimes there is extra discount.
Payment and delivery works well.

Price excellent,delivery as promised,all perfectly satisfactory.
Very happy.

Quick efficient delivery, fine assortment of Spanish wines, fairly competitive prices.

Very good and quick service.
Packing improved since previous experience.

An excellent vendor
A very different variety of wines on offer ( compared to most UK vendors).
The website is exemplary and service and communication are first class
UK pricing Includes VAT, import and delivery is free for orders over a reasonable threshold

My experience with Decantelo has been terrific, thoroughly recommend

I have only used Decántalo twice and been very happy twice.
I buy enough Whisky to last a year and it's half the price I would pay if I lived in Scotland.
Delivery is quick and efficient right to my door so no heavy clinking bottles to carry home.

Great selection of natural wine at very competitive prices, free delivery and a seamless process from start to finish. Unlike some of the European online retailers that I used to buy from, pre-Brexit, who are STILL not delivering to the UK, Decantalo have got their act together!