Decathlon Nederland Reviews 

They sale diffrent things via partners, what its take long time to get it. Customer service is a one big drama, they try to push you to their partners to solve problem.

Allot of people complain that decathlon will not repair bikes that they have bought they say they bought it from Decathlon but they actually buy the product from a partner. Decathlon are not obligated to take a product from a partner and repair ask relevant questions when buying the product do not just assume you can take the product to decathlon when you have purchased procuct from a partner time to use some common sense people

I recently bought a child bicycle at Decathlon Utrecht and only realized at home that the front basket was missing. What should have been a simple fix turned into a very disappointing experience.
I contacted Decathlon’s customer service and explained that the product was incomplete. Instead of helping, they repeatedly refused to resolve the issue unless I drove back to the store—more than 35 minutes each way. They also do not provide a direct phone number for the store, so there is no way to speak to someone who can actually help.
Even after explaining that Dutch consumer law requires sellers to remedy missing parts without causing disproportionate inconvenience, they still refused to assist or offer any reasonable alternative (such as sending the missing part or arranging pickup at a closer location). This is based on the fact that their online ordering system doesn't allow them to access in-store purchase records. The only way for Decathlon to help me with my in store purshase is to go physically to the store, which is not acceptable. Their customer service is uncapable and unwilling to help with you have bought something in a store. 

In short:
-Product was incomplete at purchase
-Customer service refused to help despite clear legal obligations
-No phone number for the store, no escalation, no solution.
- I was told to drive over an hour round‑trip for their mistake

This is not the level of service I expect from a large retailer. If you buy something in-store, double‑check every part before leaving, because if something is missing, Decathlon will not fix it.

I bought a training machine online and requested home delivery because it was large and heavy. Instead, it was left downstairs, and I had to carry it upstairs myself, despite having back pain. A few days later, I decided to return it due to poor quality and performance. The company told me I had to take it to a drop-off point myself. I requested assistance and home pick-up, but no one responded. In the end, I had to carry the machine to the drop-off point on my own, which caused a lot of pain and discomfort.

If you want to avoid frustration and trouble, do not buy anything from this shop.

I ordered a Xiaomi FED V2 40kg weight set (Second Life) in December, but received only 6 × 2.5kg plates instead of the full set. I reported this immediately with photos.
What followed was over a month of delays, repeated explanations, and conflicting messages between Decathlon and its partner. Despite already providing photos and waiting for the carrier investigation, I was later asked to start the process! Meanwhile, the order was marked as “completed” in the app, even though it was clearly incomplete.
No resolution, no replacement, no refund—just endless waiting.
This was extremely frustrating and poorly handled,
I expected much better customer service from Decathlon. This was the worst shopping experience I had. And I am still waiting for a solution. Nothing yet resolved!

(UPDATE - DEC/25)

The company's reply is not veridic. The product is still available for sale:
"Energiegel voor inspanningen van minder dan 3 uur appel Energy Gel x6"

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(ORIGINAL REVIEW)

Decathlon deleted my bad review on an item, justifing it as being "not in use"(?)

I received good assistance today, December 12th, at Decathlon Grote Marktstraat 54 in The Hague. The staff member was very helpful and offered good advice, taking the time to make sure I found what I needed for the winter season. Thank you for the good service.

Good day,
Not long ago, I bought a bike. We don't have a car, so I paid transportation as well. We didn't pay for assembly. Anyway, the bike arrived in one box. The only things that needed to be assembled were the fenders, saddle, lights, and the pedals.

It turned out that one of the parts of the mechanism that attaches the pedals was cracked. We discovered this after the pedal came loose and fell off while riding.
We reported a factory defect, documented with photos. We were told to bring the bike in for a complaint and return to the meeting.
Unfortunately, the wait for an appointment was about 10 days, and we didn't have a car. Since we needed the bike for everyday use, I decided to have it repaired locally, in the city where we live. We sent an invoice to Decathlon. Both the complaint and the invoice were rejected because the men expected me to personally bring the bike for a warranty claim, even though I paid for shipping when I bought it. I don't recommend it! Very poor service and ungrateful people working in the warranty claim process.
Don't buy a bike there, they will ask you to come with a bike, when you have an issue.

I would like to reply on the reaction that was posted here on December 8 by Decathlon:
No, nobody offered me another solution. The reply I gave received on my email box was:
Melina (Decathlon Netherlands)

16 okt 2025

Hi Ewa,

Thank you for your message.

Unfortunately, we don't offer the service you are expecting from us. As mentioned before the options are only to bring the bike for reparation tot he workshop or send it return.

If you have any further questions, don't hesitate to contact us.

With sporty regards,

M.
Team Decathlon

I went to look for a bike and a very nice operator, Laura helped me look through various models and recommended shoes. I will certainly come back because my experience was extremely positive-

It is the same product with order nbr: nl2918652107

It is a very bad experience! still no result given. every 2-3 days some one write an empty email to us to look like they do give attention but no action, no results... It is more then 2 months and my broken machine with warrancy can not get the new one!

they don't help you to get what they promiss! they must be filling thier pockets that easy but when is to take responsibiliry for the things sold! NONE!!! I will keep posting till get what my right is!

——
Answer to the reaction:

They do give no help! Now they say there is no more same product to send! They do bot pay me back! They offer to send something but not telling us what and of course not taking the action to send it even… so we go legal way looking for our rights.

I bought a bike (Order No: 1-7689, RFID: 9334999939405744) from Decathlon Bijlmer Arena on 29 Aug 2025, delivered on 2 Sep 2025. Within a month, the front tyre screw came off while riding — clearly a fault in Decathlon’s assembly.

When I visited the store on 8 Nov, the staff initially said the part was under guarantee, then suddenly refused and asked me to bring the entire bike from Almere to Amsterdam just for a small screw worth €3–4. I had already spent over €16 in travel and parking to fix something that was not my fault.

The worst part was the manager, Ivo, who questioned my honesty and made disrespectful gestures, implying I might be lying about the issue. Unbelievable behavior for a customer who travelled from another city just to resolve a genuine problem.

This was one of the most unprofessional and humiliating experiences I’ve had in the Netherlands. I hope Decathlon management takes this seriously — customers deserve respect, honesty, and accountability, not arrogance and blame.

I bought a product from Decathlon webpage. The product was produced and delivered by a company called Okoru, Spain. The product was a large item, which I couldn't keep it in the house. So it stayed outside in its original package. When I asked for return, I took the pictures of the product which was in exact shape and condition as they were delivered. Despite the fact that I sent multiple reminders for pick up, they didn't. And the package got wet in the rain. After the first rain I covered them with plastic sheets. Now they refuse to pick them up and refund the money. Decathlon refuses to take responsibility for the transaction, for which they collected the money and made the sale.

Ordered a bike with enough time for the classes to start. I still can’t use the bike.
Came with a shifter broken. After requesting a fix, they ask me to pack it and send it back to freaking Italy because Decathlon doesn’t fix partner bikes. Customer support is swamped and takes a week to respond at a time.
So don’t bother buying bikes that are not Decathlon brands because you get zero support.

I do not see the point of having a physical store.

I need a jacket - after 45 minutes trying to sort or filter the jackets they have available on their site (which is a complete plain as none of the useful filters are present, and the few records displayed on each page , so you need a few displays and a lot of time in your hands to even try to compare. For instance, one requirement for me is to have zipped pockets. And you guess it, of course, not only they do not have a filter for it, the descriptions nd pictures are so poor you can't even tell from the product description.

Not to worry, I can go to the physical store to check this out. Upon arrival, I see about 2 out of the 64 jackets are actually in physical store, everything else is 'online order only'.

WHile I could ask one of the zombie student in the store, I wont be doing this this time as they do not have a clue anyway, they refer to the site or ask to create a Decathlon account from their personal phone (???)

I doubt this store will be standing in 5 years time. Decathlon managed to take the both of online shopping and the worse of in store shopping so that you get none of the advantages, and all the inconvenients.

Poor customer experience to say the least.

I tried to resolve this with their 'chat support'

Isaiah says: Hi, what is your question?
zegt:trying to get help for purchase.
zegt:but now I had to open an incognito window outside my account just to get an answer in theis chat.
zegt:the other page is still stuck asking to wait for more than one hour now.
zegt:anyway I am trying to sort or filter the sport jackets on your site.
zegt:I select 'Men sport jacket' which gives 2600+ results and does not filter whatsoever so the list has the women and kid jackets too.
zegt:once we figure out a way to reduce this amount, then I would like to filter to have a list of jackets where the pockets can be closed with a zip.
zegt:I went to the physical shop, thinking it would be easier, but only a few jackets are available there. most are only avail, on the site, and the descriptions or pictures rarely help to confirm if the pockets can be closed.
zegt:I understand chat might not be the best for this, but in store sellers are just useless, and the items are not in store to be seen anyway...
Isaiah

Isaiah says:
No problem! I will close the chat for now. If you have any questions, feel free to always contact us. Have a nice day!

says: How satisfied are you with Decathlon customer service?

No worry the issue has been addressed, I closed my account.

Site is terrible, cant filter anything, and when consulting the chat support they just close the chat saying I am abusive without letting time to explain anything.

What a bunch of incompetents these chat agent. As a result I closed my account, which should have deleted my email and phone number, yet the chat support agent called me on my personal phone number after the few chat attempts (very unprofessional to hang up on me on chat and then call me without asking on the chat). So i eventually hanged up after explaining this is a GDPR violation. She was quick to reply my info will be deleted as soon as I delete my account, but could not find any answer as I told help I already did delete my account half an hour ago.

Very unprofessional support to say the least. I closed my account as a result and will by my sport equipment elsewhere from now on.

I ordered a Padel racket vis Decathlon NL website. The order was fulfilled by a 3rd party vendor - Ofertas de Padel. After playing one hour with the racket, the outer layer of the face had chipped off in many spots. This is unacceptable quality for a new racket. I informed Decathlon customer service of the issue and they forwarded the photos and my complain to the 3rd party vendor. The vendor was not only rude in the communication to me but also did not propose a suitable solution to replace or refund the racket. Decathlon is completely useless as all they do is forward my mails to the vendor and don’t even read them. I’ve sent several emails to Decathlon asking for them to support and take accountability as they allow this vendor to use their platform and are scamming customers. Decathlon hasn’t even acknowledge the issue I’m having or offering any help to rectify it. Completely unacceptable customer service from both Decathlon & Ofertas de Padel.

I bought a rockrider mountain bike at decathlon Arena Amsterdam. I was helped by Patrick. Very nice, helpful and knowledgeable guy!!! This guy deserves a raise!!!

In 2031 I bought a quechua Airseconds 4.2 Fresh &black. This summer we took the tent with us again. When inflatie the tent the fabric ruptured and the tent was not usable anymore. Contact decathlon. Tent could be returned to the shop. I got a note saving the tent was not yet 5 years old and should be repaired under warranty. However, When colecting the tent again the tent was not repaired. Quote:" flysheet has UV datagebruik and it us not coveren under warranty". Abosolutely rediculous! When does Decathlon expect people to go on vacation. In de winter with no sun? Apparently these tents are NOT UV resistent! So the only place to set this up is in the shade? Decathlon should stop stelling these tents or at leest be honnest about their products. In repons to the reaction of Decathlon about not the workshop taking the decision. The tent was presented to the wordkshop and they accepted the claim for de ruptured tent as being part of the warranty. Later someone decided that it was NOT part of the warranty because of UV influence, Rediculous. A tent thatr cannot withstand UV light???

Ik heb een fiets gekocht bij Decathlon.
Deze fiets is gestolen.
Ik heb een factuur nodig voor de verzekering. Ik wacht al meer dan drie weken en Decathlon heeft niets gedaan, mij geen informatie gegeven en weigert mij een factuur te verstrekken omdat blijkbaar de partner de factuur moet uitgeven.

Decathlon wil mij niet vertellen hoe lang dit gaat duren of wat er wordt gedaan om mij te helpen. Ze zijn vaag, niet behulpzaam en het is duidelijk dat ze niet om hun klanten geven.

Gebruik Decathlon niet als je gemoedsrust wilt. Ze zijn verschrikkelijk en het kan ze niets schelen.

I purchased a bike from Decathlon.
This bike was stolen.
I require an invoice for insurance. I have waited over three weeks and Decathlon has done nothing, provided me with no information and refuses to issue me an invoice because apparently the partner needs to issue the invoice.

Decathlon won't tell me how long this will take or what is being done to help me. They are vague, unhelpful and clearly don't care about customers.

Do not use Decathlon if you want peace of mind. They are horrific and don't give a damn.

I am beyond frustrated with Decathlon Nederland. I placed an order over two months ago and still have not received the product, a replacement, or a refund. Every time I reach out, I’m simply told to “wait” with zero real support or resolution.
This is completely unacceptable and shows a blatant disregard for basic consumer rights. The lack of communication and accountability is astonishing, frankly, I’ve had better service from shady online shops over a decade ago.
Save yourself the headache and avoid this company altogether.
DO NOT ORDER ONLINE: they clearly cannot keep up with modern home delivery or customer service standards.