Decathlon Nederland Reviews 

This shop han no cash but card only. Should not be supported by people.

easy to navigate and I liked that you shopping basket remained valid for so long

Decathlon not dissapointed me yet :) on line or in store.

try returning an article by Decathalon and you get stuck in a roundabout maze of online hell - don't recognize your bestel nummer - try to call them and the '5 mins waiting time' is now stretching to 30 mins and music is still playing. What a shoddy and shameful show

🚨 DANGEROUS E-BIKE & ZERO SUPPORT from DECATHLON 🚨
On May 19th, our Engwe EP-2 Pro (bought via Decathlon & Smart Outdoor Living) began smoking during a ride, followed by a loud pop. Battery failure, clear fire hazard.

Since then, WEEKS have passed. Despite multiple calls and messages, Decathlon made vague promises but offered no deadline, no action, and no solution. Their handling of this has been shockingly unprofessional.

We've filed a case with the Dutch Consumers’ Association and scheduled an independent inspection to assess the safety risks.

⚠️ We’re sharing this to warn other customers:
If you care about safety and accountability, be cautious with Decathlon & Engwe.

#ConsumerAlert #eBike #Decathlon #Engwe #ProductSafety #SmartOutdoorLiving #BatteryHazard #Consumentenbond #UnsafeProducts

The nightmare keep going: now I received an email telling me that the product was returned (which I neither received it) and I would be refunded. Contacting again by chat and the answer was: It will take 14 (FOURTEEN) days to be refunded AND "And in some case it can take longer due to different factors.". That's it. No calls, no justifications, no apologies. Nothing! After 15 days of my purchase, without the product and the money paid. That's it! Myself disappointed and my kids, that gifted me on Mother's day.

——x ——
Update: 12th June
No bicycle. No refund.

-- x --
Update: 20th June
No bicyle. No refund. No contact from Decathlon.

I ordered inline skates from Decathlon.nl through a trusted seller at a great price (€317.85). The item was listed as in stock, and my order was confirmed. To pay, I converted a cadeaubon.nl voucher into a Decathlon gift card specifically for this purchase.

A few days later, my order was cancelled due to a stock shortage — a system issue on Decathlon’s platform showing the item as available when it wasn’t. This was frustrating because the skates are hard to find at this price elsewhere.

Decathlon refunded me partly to my bank account and partly as a Decathlon gift card. However, I was left with €100 in store credit I didn’t want and couldn’t convert back to cash or the original cadeaubon. Despite several polite requests, Decathlon refused any additional compensation or goodwill gesture for the inconvenience caused by their confirmed order cancellation.

While the staff were polite, I found the lack of flexibility disappointing. I hope Decathlon improves how they handle stock information and compensates customers affected by system errors in the future.

Generally, I love shopping at Decathlon. Overall, I think they offer good quality for decent prices. What I don't appreciate is having to pay shipping costs, no matter how large the order. Personally, I think anything over €50 should have free shipping.

Shitty customer support.
I ordered a bike for 1299 from THEIR STORE in Rotterdam. They said the bike is not available, but I can order it and it will arrive at the store in a few weeks. Sounds good to me, I proceeded with the order. I gave them my number and made the payment. I need the bike for work and I need to submit an invoice to my employer. Now, the invoice they give me says "Kiosk Order N: 9069429930721331 7000000007 RFID: 9069429930721331"
It doesn't say which product I bought, the name of the bike etc. My employer won't accept this invoice. They need a clear name of the bike.
They say that I can get the invoice online. When I try to download it online ("Download mijn factuur"), it doesn't work. I get an error. Their website is really shitty.
I call customer support many times, nobody is available to talk. I've written an email, and no response.
I went to the store again, and they say that "Sorry, we can't help you since it's an online order. You need to call online customer support".
I WENT TO THE STORE TO BUY A BIKE AND I ORDERED FROM THE STORE. I DON'T WANT TO DEAL WITH YOUR POOR WEBSITE AND NONEXISTENT ONLINE CUSTOMER SUPPORT.
When I get frustrated and try to cancel the order, they say, "Sorry, the order is already on the way and cannot be cancelled."

MADE A HUGE MISTAKE. NEVER WILL I EVER EVEN THINK OF BUYING FROM THIS COMPANY AGAIN.

Everything went wrong. I bought a bike and paid decathlon, the site communicated delivery within 5 days. After 5 days I started to inquire where the bike was. I got a shady track & trace, which showed no progress. The customer services kept mailing the same ‘we are not responsible for our partner’. The partner lied, never send the bike and tried to frame me, the customer. Decathlon did not do anything to help me, while I paid online to their account! After 15 days of mailing, chats and calls, and me putting a laywer on my case I got the confirmation today that they will refund within 15 days. No excuse, no compensation, no explanation, I will never buy again with this lousy company. I even connected with the global customer manager, but all she did was writing a unpersonal, corporate answer and no interest at all in my case.

Don’t buy from these cowboys.

Terrible ELOPS product. I brought a 30 euro bike lock and when I dont use it for more than 3 days, it got jammed and would take hours and prayers to unlock it. Got stuck in a middle of nowhere with both hands bleeding

Edited my address before checking out, yet it hasn't been changed. Contacted customer service, and they promised they'll contact the seller to cancel it. However, the parcels are already on it's way to my old address.

What a bad customer service.

I am extremely disappointed with Decathlon’s handling of partner products. They make bold promises and use flashy advertisements, but the reality doesn’t match up. I purchased a partner product expecting the same quality and service Decathlon is known for — instead, I got false promises misleading information, a cancelled order with no reason.What’s worse, customer service was unhelpful, Ticket 1513993 deflecting
responsibility to the partner company. If Decathlon is willing to showcase these products on their platform, they should stand behind them.

I trusted Decathlon’s reputation, but this experience broke that trust. If you’re considering buying a partner product, think twice.

On February 16th, 2024, I experienced extremely disappointing customer service at Decathlon Utrecht The Wall regarding a simple size exchange for gloves.

Main issues:
- Staff incorrectly stated size exchanges must be done within 2-3 days of purchase, when official policy allows returns/exchanges for 365 days.

- Return was denied due to a minimal spot on the gloves, despite policy allowing for product testing. Staff (including manager Sanne) incorrectly claimed all returns go directly back to shelves, contradicting Decathlon's "Second Life" quality check policy.

- When requesting customer service contact information for a formal complaint, the manager only provided her personal email and store phone number, effectively limiting my right to file a proper complaint.

As a 15+ year loyal Decathlon customer, I'm deeply disappointed by the staff's lack of knowledge about company policies and unprofessional handling of the situation. The manager's dismissive attitude (smiling while saying she only could give her own email address to complaint) was particularly concerning.

This has been one of the worst services I have ever experienced. They lost our order a few weeks ago, and now instead of processing a refund, they are saying we have to wait for feedback from their partners. What sense does that make? The order was not received, and we have complained three times. They stated that if the order was marked as not found, we would receive a refund. Now they say we need to wait for their partners' feedback. Come on, guys, step up your game; this is unacceptable.

As written on 31 January I am (still) waiting for the reimbursement of an article of a Decathlon partner since November 2024 (NL46AUX4LAK5). The article went wrong after I received a wrong return label.

Since begin of January I had to wait for the answer of the partner. This is an excerpt from the answer from the partner (that should have actually received the return) that was sent by Decathlon without any further solutions:
".....Ik begrijp dat u uw bestelling naar een onjuist adres hebt teruggestuurd zonder ons op de hoogte te stellen van uw voornemen de bestelling te retourneren.

In onze algemene voorwaarden staat dat een voorafgaand verzoek moet worden ingediend om de retourprocedure te verkrijgen. Zonder deze stap kunnen we niet garanderen dat je bestelling naar ons retourcentrum is gestuurd.

Gezien het onjuiste adres, hebben we je product niet ontvangen en kunnen we je geld niet teruggeven. Haal je pakket op bij de ontvanger en stuur het naar ons terug binnen 14 dagen nadat je de retourinstructies hebt ontvangen......"

I have registered the return in my Decathlon account (and Riverty account), otherwise I would not have got the return label. Ticking the return started the process to get a return/shipping label.
Referring to the pick-up of the article from the recipient - more than 2 months ago the “recipient” informed me that they are unable to access the order in their system, so it’s impossible to assist me. I need to contact Decathlon.

I contacted again Decathlon - now they send again a message to the partner where the article was wrongly delivered, although Decathlon had already received an answer in Dec 2024. This is an excerpt of the partner email that I received from Decathlon on 12 Dec 2024: “...After checking the details the returned has already arrived in warehouse on 25 November 2024 in this reshipment for the wrong item is not possible please process a refund for this item from your end....".
I count more than 20 contacts since 6 January with Decathlon costumer service, still no reimbursement of the open amount.
How many more rounds have to be turned??

If I could put 0 I would. Customer care, unresponsive and probably not existing. I tried many many times to call, but the answer is always that "sorry at the moment is closed". I went then to the shop in Amsterdam Arena and I received a great support from Mars working there (just for his kindness and professionality 10 stars). We were finally able to order the backpack i needed, which arrived just now. Unfortunately, with a big cut on the front. SO WHAT NOW? I logged in on the site, just to understand how can I ask for a refund or other options, but this purchase is not even visible. WHAT SHOULD I DO????????? WHAT A FRUSTRATION!

I changed my mind (on an order of 1299 euros) almost immediately, and called client service to cancel the order. I still received the order two days later. I also received an email stating that the order had been lost in transport and asking me if I wanted a new order to be send to me . I sent a new email correcting them and stating the order had arrived and that I would be returning it. In the meantime I could not return the order via the site as it did not allow me, something to do with the fact that according to them the order had been lost in transport? I explained the situation via email and for one week their client service was not available. I receive thereafter an email stating that I can just return it via the website, obviously the person did not even read the email or did not understand English. Called client service , waited for ever and got the phone disconnected because I asked to speak English, finally got a link to return the article. If Dechatlon had done their job, the partner company would not have had to pay transport twice and if I was dishonest I would now have a free machine. Hopeless. Still waiting to see if it is going to work and if I will get my money back.

They do not meet the delivery deadlines. Home delivery is 30 euros, they promise that it will be at home in 2 days, of course it is a scam. Delivery to the store is free but takes 9 days. This is very ridiculous. I do not recommend, I bought the last time.