Decuisine 

Do not buy anything from this company. I placed an order at the beginning of January. I received the smallest item within a week and have been waiting ever since for the balance of the order. They took all my money immediately. Mike has telephoned me twice assuring me that my order was on its way but nothing happened. I have asked for my money to be refunded but - surprise - no refund has been received. Mike was extremely pleasant and told me that the company was a family business with just Mike, his son and his wife. Obviously very practiced in reassuring irate customers and possibly suppliers.

Placed order on 24/02/12, product shown as in stock, still waiting.
Had one response 5/3/12 to a number of contacts, with a lame excuse, stating waiting for new stock.
I don't believe their Order Tracking option actually works and their online complaint/contact us option does not provide the buyer with any record of your contacts
Sent the following to them today 10/03/12
"Please refund my money, after reading some of the online reviews of your company i don't trust you to ever complete this order.
I will be sending a letter of complaint to Trading standards."

Ordered 4 easter egg molds, which arrived 24 hours after ordering in perfect condition. Easy to use and top class results. Thanks!

Ordered a product in early January 2012 - never received it and never got any replies to my queries on their automated order response form. Rang the owner Mike in early February. He apologised, said he had supplier problems, promised to check and ring me or email me. He never did. Rang him again and he started complaining that he couldn't cope with his business and was slumped over his computer at nights because he was so tired!! Promised to send my a cheque refund for my purchase that same evening. That was two weeks ago and still haven't received the refund. Phone often engaged. Looks like I will have to resort to legal means to get my money back. DO NOT BUY ANYTHING FROM THIS COMPANY. Nick A, Northamptonshire, England

A few days after ordering my goods I received an email saying there was a delay in importing. Since then, 3rd January, I have heard nothing more, despite numerous emails and telephone calls.

Not to be trusted!!

This is the second order from you and it was expedited with the same promptness as the first one.

would prefer to give them no stars but rating will not allow they have lied and fobbed me off since i placed my order in AUGUST all i want is my oil can is that too much to ask?!!will have to seek advice now as its obvious im not going to get it

After finding the product I wanted to buy, I placed an order. The mercendice was shipped the nex day. Really fast! Thanks Mike for the excellent and fast service. Next time I need something for my kitchen, this is the place I will buy it from.

I ordered a 6" panettone tin from this company, which beat Amazons price (inc p&p) by £2 - It's not often the case. The postal costs were extremely reasonable at £1.99 and the goods were very well packed and arrived in good time. Communication was good, and I was notified when the goods had been despatched. I would have no hesitation in using them again.
Well done!

(my first Panettone bake with this item was fairly succesfull, just need to tweak the cooking time)

I have just used Decuisine for the first time and was impressed by the speed of deivery of my order and how the company kept me informed, especially as the delivery address was to my wife's place of work.

I don't understand why there are bad reviews about this company, I will certainly use them again.

As my dealings with the company have been 1st class, and if you get to speak with Mike Wheale he is very helpful over the phone and will fully explain anything you want to know even though it may only cost a couple of pounds. I have also received the goods quickly and well packaged.
I dont trust these these review sites as highlighted recently by trip adviser but if on Ebay I have generally found the feedback to be valuable - Dave Garnham, Peterston super Ely, Cardiff

Excellent company to deal with and product ordered is exactly as it says on the website

My experience of this company is very good and I will without doubt use them again

I am amazed by all the bad reviews on this site - I have had a very positive experience with this company, everything I've ordered has been delivered very quickly and has been of good quality. What gives?

No Stars! I ordered two items at beg December. Was not informed of "out of stock" at time of order of one of the items. I was sent, very late, one item . Have emailed several times, with no response at all re the missing item. I warned them that I would put such a posting as this if they did not respond. I waited. I am still waiting.
Would not recommend this company AT ALL. Card company aware and vigilant.

I have purchased a number of products (a Fondue kit and a blowtorch) to name a few.
Excellent service, excellent quality, speedy delivery.
Thanks guys!

This site has many great products which many of them I continue to use year after year.

This was the only site where I found what I was actually looking for!
Ordered in the Christmas week as a gift and arrived sooner than expected. I was pleased with the product and the service.

I ordered from DeCuisine.co.uk and was very happy with the service provided.

I ordered on a Bank Holiday (a Monday) and it was shipped on the Wednesday. Product was good and as described on the website. Packaging was good too, as was the communication from the website.

No problems to report!

I ordered a pair of mugs from Decuisine because they were the only company that actually had the type of mugs that I was looking for in-stock (and they were at a much more reasonable price that the others!). Email communications were great; the mugs arrived promptly; were well packed; and I was especially pleased with the quality of them. I would be very pleased to order from Decuisine again and happily recommend them to others.