Deepchart team has done a great job with an all in one Suite. No more paying for other software subscriptions and data for each one. One Subcription, one data thats all you need with Deepcharts. Also... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hands down the best support staff of any platform I have ever used. On par with ToS’s pro desk before they went CS. Have never had to wait, VIP support connection is almost always under a minute unles... See more
Company replied
In every way DeepCharts is the best. Absolute BEAST of a platform designed by traders for traders. I mean, come on, this is Fabio Valentini's personal platform, shaped under his direction and battle t... See more
Company replied
Company details
Written by the company
We provide serious traders the best tools to analyze orderflow, trade smoothly, track trading metrics, backtest deeply and enforce sustainable risk management. Footprint charts, Volume Profiles and Big Trades are only some of the very powerful analytical tools we provide. We collaborate with the best traders and researchers in the world to provide powerful proprietary studies such as IVB and DeepEffort and many others. Our softwares are used in institutional and proprietary trading floors all over the world and can seamlessly connect to all major futures exchanges, brokers and modern "prop-firms" through DxFeed, Rithmic and CQG. All our softwares and technologies are powered by Volumetrica Trading.
Contact info
4.7
Excellent
252 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Agent ahmad bakeer
your customer support agent ahamd bakeer has been extremely helpful and lovely with all my questions. Extremely professional, well mannered, experienced. knows the application inside out
June 23, 2026
Unprompted review
Reply from deepcharts™
Thank you for taking the time to share your experience, Mohammad.
We're delighted to hear that Ahmad Bakeer was able to assist you so effectively. Providing knowledgeable, professional, and genuinely helpful support is something we take great pride in, and it's wonderful to know that Ahmad delivered exactly that experience.
Knowing the platform inside and out is essential when helping traders, and we're glad he was able to answer all of your questions with confidence and clarity.
We'll make sure your kind words are passed on to him.
Thank you for your trust and support.
The DeepCharts Team
Great UI, but some bugs are still there
Great UI, easy to handle. But still many small bugs and technical issues, like charts not loading, feeds not connecting..
June 22, 2026
Unprompted review
Reply from deepcharts™
Thank you for taking the time to share your feedback, Daneel.
We investigated your case and would like to clarify an important point for anyone reading this review. The chart-loading delays, feed connection issues, and platform responsiveness you experienced are not global issues affecting DeepCharts users. In cases like these, the root cause is typically related to a combination of network conditions, data-feed routing, local system configuration, or resource allocation, which can vary significantly from one environment to another.
To help identify these situations more quickly, we've recently introduced a dedicated diagnostic tool within the latest version of DeepCharts. Working together with our support team, traders can run a full diagnostic report that analyzes network health, connection quality to the data-feed servers, gateway performance based on geographic location, system resource usage, and other factors that may impact platform performance.
The goal is not only to identify the source of an issue, but to provide a clear path toward resolving it and ensuring the platform runs as intended.
We also appreciate your feedback regarding the Mac installation process. While some configurations may require additional setup depending on the environment, we're continuously working to simplify onboarding and improve the overall user experience.
Our support team would be happy to review the diagnostic results with you directly and help optimize your setup. In the vast majority of cases, this process allows traders to resolve the underlying cause and achieve the stable performance experienced by thousands of DeepCharts users worldwide.
Thank you again for your feedback.
The DeepCharts Team
Amazing Software and Team to back it.
Okay, I was a little hesitant that there was no monthly option yet. But, I went with quarterly to give it 3 months. Hands down, incredible software. It is so customizable, it's easy to use, and the tools they have to help you see the big picture of what is going on within the candlesticks is amazing. It has 1000% given me a better edge than what I had on TradingView. Canceled Bookmap as well and bought the lifetime addon for DeepDom.
I feel like the drawing tools could be a little better like TradingView, Session highs and lows extending with price until hit is something I also miss about Tradingview. But, the pros significantly outweigh the cons by miles and miles.
I will update with what my experience with DeepDom has been compared to Bookmap once I've got a little more screen time with it but so far I'm digging it!
As if the software was not already enough bang for the buck. They have a pretty extensive video library of how-to just about anything in their software, but also learning and understanding order flow from top dogs in the space. Truly, the knowledge learned in there is worth the cost and by the end of them, you'll know every tool and how to customize it to your liking, and a good idea of what you're doing trading.
Lastly, Deepcharts customer service team is second to none with ANY of the platforms I've dealt with. They are super fast to respond literally any time, they are knowledgeable to help resolve any questions quickly, and they are taking suggestions and implementing them from users like myself!
They are a young platform but dang give these guys a year or two and I think any issues or downside comparisons people have will be eradicated. Buy the software, give them a chance, give them feedback for improvements... you literally can't go wrong!
Thanks Deepcharts. You guys rock!
June 20, 2026
Unprompted review
Reply from deepcharts™
Thank you for such a comprehensive review, John.
We're especially pleased to hear that you decided to give DeepCharts a chance and that the platform has exceeded your expectations. Comments like yours are particularly meaningful because they come from direct experience after comparing multiple tools and workflows.
It's great to hear that the customization, ease of use, and market-structure tools have helped you gain a deeper understanding of what's happening behind price action. Hearing that DeepCharts replaced other platforms in your workflow is a huge compliment to the entire team.
We also appreciate the constructive feedback regarding drawing tools and session high/low extensions. User suggestions like these play an important role in shaping future development, and we're constantly working to refine and expand the platform based on feedback from active traders.
We're equally happy that you've found value in the educational side of the ecosystem. The goal has always been to provide not only professional-grade tools, but also the knowledge and training needed to use them effectively in real market conditions.
Finally, thank you for recognizing the support team. Their commitment to fast responses, technical expertise, and listening to user feedback is something we're incredibly proud of.
We truly appreciate your trust, your detailed feedback, and your support. We look forward to hearing your thoughts on DeepDOM once you've had more time with it.
The DeepCharts Team
Issue Fully Resolved by Management
Update : Following my previous review, the DeepCharts Support Manager contacted me directly. They thoroughly investigated the system error, identified a billing mismatch with the Rithmic feed, and manually fixed the configuration.
The platform and charts are now working perfectly in real-time. Additionally, management compensated me with an extra month of free platform access for the inconvenience.
I highly appreciate the prompt, professional escalation and responsibility taken to resolve this. Great customer recovery
June 19, 2026
Unprompted review
Reply from deepcharts™
Thank you for taking the time to update your review, Mohamed.
We're pleased that our support management team was able to investigate the issue thoroughly, identify the billing mismatch with the Rithmic feed, and get everything properly configured again.
Most importantly, we're glad to hear that the platform and charts are now working correctly in real time and that the issue was fully resolved.
We also appreciate your recognition of the team's efforts throughout the process. When a problem requires escalation, our goal is always to investigate it carefully, communicate transparently, and see it through to a complete resolution.
Thank you for giving us the opportunity to make things right, and for sharing the outcome with the community.
The DeepCharts Team
I would describe Deepchart as a beauty
I would describe Deepchart as a beauty.
My needs :
Multi independent windows
12 hr timeframe
Easy drawing tool
Independent RR set up for different order I place
These are the basic needs which Deepcharts offers but feels exclusive because 12hr tf is quite hard to get besides Trading view & Ninja but Ninja stopped caring about feedback and trading view has alot of junk info and unnecessary spaces we can't get rid of.
So I'd say Deepcharts is the tinder for traders.
And the customer support response time is real quick!
June 18, 2026
Unprompted review
Reply from deepcharts™
Thank you for such a unique and thoughtful review, E L.
We love how clearly you highlighted the specific features that matter most to your trading workflow. Things like independent windows, the 12-hour timeframe, flexible risk-reward management, and intuitive drawing tools may seem simple on the surface, but they can make a huge difference in day-to-day trading.
It's especially rewarding to hear that DeepCharts provides the clean and focused environment you were looking for, without the clutter that often comes with other platforms.
And we have to admit — "the Tinder for traders" is definitely one of the most creative descriptions we've heard so far!
We're also glad that our support team has been able to provide the quick assistance you needed along the way.
Thank you for your trust, your support, and for being part of the DeepCharts community.
The DeepCharts Team
(Anish) Deepcharts support team
Deepcharts support team is fantastic. Anish was the support specialist that was up at 5 AM their time and still gave me fast responses and also informed responses. I was trying to figure out which data feed to go with and Anish helped me out on the first time! Thank you Anish you are the best!
June 18, 2026
Unprompted review
Reply from deepcharts™
Thank you for taking the time to share your experience, Justin.
We're delighted to hear that Anish was able to help you navigate the different data-feed options and provide the information you needed right away.
What stands out most in your review is not just the speed of the support, but the quality of the guidance. Choosing the right data feed is an important decision for any trader, and we're glad Anish was able to point you in the right direction from the very first interaction.
We'll make sure your kind words are passed on to him. Knowing that our team is making a difference for traders around the world, regardless of the hour, is incredibly rewarding.
Thank you again for your trust and support.
The DeepCharts Team
Mobin was a great help and connected me…
Mobin was a great help and connected me to my apex data feed!
June 17, 2026
Unprompted review
Reply from deepcharts™
Thank you for sharing your experience, thatsdallas.
We're glad to hear that Mobin was able to help you get connected to your Apex data feed and get everything up and running smoothly.
Getting traders properly connected and ready to trade as quickly as possible is exactly the kind of support experience we strive to provide, and we're happy Mobin was able to make the process straightforward for you.
We'll be sure to pass your feedback along to him.
Thank you for your trust and support.
The DeepCharts Team
Reply from deepcharts™
Thank you for your feedback.
We're glad to hear that the support you received was both fast and genuinely useful. Our goal is always to provide clear help as quickly as possible so traders can get back to focusing on the markets.
We truly appreciate your support.
The DeepCharts Team
def a lil learning curve but with all…
def a lil learning curve but with all information and a top notch customer service, and of course its the italians raising the bar! love it paisans!!
June 13, 2026
Unprompted review
Reply from deepcharts™
Thank you for taking the time to share such a heartfelt experience, Bilal.
What makes your review especially meaningful is that it comes from a difficult moment, not just from a smooth setup. We're really glad the team was able to stay with you throughout the process and help identify the real cause of the issue.
As you mentioned, the connection problem ultimately came from incorrect credentials rather than the platform itself, but we're happy to hear that the support team remained patient, cooperative, and committed to helping you get everything running properly with both DeepCharts and DeepDOM.
Your point about support showing its true value during hard moments is something we deeply appreciate. Anyone can be present when things are easy — what matters is being there when users genuinely need help.
Thank you again for your trust, your recommendation, and your incredibly kind words toward the team.
The DeepCharts Team
I have had brilliant customer support…
I have had brilliant customer support from the deep charts team over the last few weeks too many names to mention but all the support team have been brilliant. But today I got stuck on setting up the correct settings on deepdom and Saleha spent an hour making sure it was done correctly and that I was happy.
I'm very happy and Saleha is a credit to the deepcharts company.
Thank you for all your help.
June 12, 2026
Unprompted review
Reply from deepcharts™
Thank you for sharing your experience, L Wood.
We're really happy to hear that the support team has consistently been there for you over the past few weeks, and it's especially great to hear that Saleha took the time to make sure your DeepDOM setup was configured properly and working exactly the way you needed.
Spending the extra time to ensure everything is understood and fully resolved is something we believe makes a real difference, particularly with advanced trading tools and custom settings.
We'll make sure your kind words are passed on to Saleha — feedback like this means a lot to the entire team.
Thank you again for your trust and support.
The DeepCharts Team
First trading platform that's made me feel like a pro
First trading platform that's made me feel like a professional. Platform comes loaded with order flow and all the indicators you would need. Plenty of tutorials with world class traders. Platform doesn't feel outdates
June 11, 2026
Reply from deepcharts™
Thank you for sharing your experience, Alan.
We're really glad to hear that DeepCharts has given you that professional-level feeling in your trading. One of our main goals has always been to provide retail traders with the kind of order flow tools, execution features, and market insight typically found in institutional environments — while still keeping the platform modern and intuitive to use.
It's also great to hear that the tutorials and educational content have added value to your journey. The team and traders behind the education put a huge amount of effort into making complex concepts easier to understand and apply in real market conditions.
Thank you again for your trust and support.
The DeepCharts Team
Perfect custumer service ,deepchart is…
Perfect custumer service ,deepchart is the best platform you would ever have ,if you want trading to go to the next level try it you wont regret .Ahmad Bakeer gave me an excelent service experience best i ever had ,i recommend deepchart since is the bs best trading platform and the custumer service perfect .
June 11, 2026
Unprompted review
Reply from deepcharts™
Thank you for the amazing feedback, Manny.
We're really happy to hear that both the platform and the customer support experience left such a strong impression on you. Helping traders feel confident and supported while taking their trading to the next level is exactly what we aim for.
It's especially great to hear that Ahmad provided you with such an excellent support experience. We'll make sure your kind words are passed on to him.
We truly appreciate your recommendation and your trust in DeepCharts.
The DeepCharts Team
well how should i start
well how should i start, i subscribed with deep charts and had connection problem . at the end i came to know that the problem was from my side in puting the wrong credentials resulting in, not being able to use deepcharts and deepdom , but during this time the support team was so supportive , cooperative and guided me so well that i would recommend every trader to use deepcharts and deepdom for their trading as you people will have support of the best support team , platform and traders. they know what they are doing and they are the champions , hats off ! great experience , great platform , i got to know all this because i was in trouble , every body is good in good times , they were best in my hard moment.
June 11, 2026
Unprompted review
Reply from deepcharts™
Thank you for taking the time to share such a heartfelt experience, Bilal.
What makes your review especially meaningful is that it comes from a difficult moment, not just from a smooth setup. We're really glad the team was able to stay with you throughout the process and help identify the real cause of the issue.
As you mentioned, the connection problem ultimately came from incorrect credentials rather than the platform itself, but we're happy to hear that the support team remained patient, cooperative, and committed to helping you get everything running properly with both DeepCharts and DeepDOM.
Your point about support showing its true value during hard moments is something we deeply appreciate. Anyone can be present when things are easy — what matters is being there when users genuinely need help.
Thank you again for your trust, your recommendation, and your incredibly kind words toward the team.
The DeepCharts Team
Deepcharts fast and clean
Deepcharts It's a complete trading application and they have an extremely fast and efficient support team.
June 10, 2026
Unprompted review
Reply from deepcharts™
Thank you for your feedback, Beni.
We're very happy to hear that you're enjoying the platform and that your experience with our customer support team has been a positive one.
Providing both powerful trading tools and fast, reliable assistance is something we work hard on every day, so it's great to know that this has been reflected in your experience.
Thank you for your trust and support.
The DeepCharts Team
Reply from deepcharts™
Thank you for your feedback, Imre.
We're glad to hear that both the support team and the platform have made a positive impression on you. Building powerful tools is important, but making sure traders also have reliable support behind them matters just as much.
We truly appreciate your support and are happy to have you as part of the DeepCharts community.
The DeepCharts Team
They always help me
They always help me, thanks a lot my friends of Deepcharts support
June 9, 2026
Unprompted review
Reply from deepcharts™
Thank you so much, Abrahan.
Comments like this mean a lot to the team because our goal is always to be there whenever traders need help — whether it’s a technical issue, setup question, or simply guidance on the platform.
We truly appreciate your trust and your kind words toward the DeepCharts support team.
The DeepCharts Team
Mobin from Deepcharts was a great help
Mobin from Deepcharts was a great help. Now every thing works well again. Thank you very much
June 9, 2026
Unprompted review
Reply from deepcharts™
Thank you for sharing your experience, Karsten.
We're really glad to hear that Mobin was able to help get everything working properly again. Having issues resolved quickly and smoothly is exactly the kind of experience we want traders to have when reaching out to support.
We'll make sure your kind words are passed on to him.
Thank you again for your trust and support.
The DeepCharts Team
Great support from the Deepcharts team.
Great support from the Deepcharts team.
A great platform overall
June 9, 2026
Unprompted review
Reply from deepcharts™
Thank you for your feedback, Alex.
We're very happy to hear that you've had a positive experience both with the DeepCharts team and with the platform overall.
Providing strong support alongside a reliable and professional trading environment is something we continuously work hard to maintain, so comments like yours are greatly appreciated.
Thank you again for your trust and support.
The DeepCharts Team
not 5/5,its 10/10
help with any little problem,also make sure you understand what to do.
they are answer in live chat within 5-10 second.
Im really impressive:)
June 9, 2026
Unprompted review
Reply from deepcharts™
Thank you for the amazing feedback, Shachaf.
We really appreciate you pointing out not only the speed of the support team, but also the fact that they make sure everything is properly understood before closing the issue. For us, support is not just about replying fast — it’s about making sure traders leave with a real solution and confidence in what to do next.
Hearing that the live chat responses and overall experience impressed you this much genuinely means a lot to the entire team.
Thank you again for your trust and support.
The DeepCharts Team
Mobin Helped me set it all up and…
Mobin Helped me set it all up and answered my questions. Will try out deep charts and see how I like it.
June 8, 2026
Unprompted review
Reply from deepcharts™
Thank you for sharing your first experience with us, Hunter.
We're glad to hear that Mobin was able to help you get everything set up and take the time to answer your questions properly. Starting with a new trading platform can sometimes feel overwhelming, especially with advanced order flow tools, so having someone guide you through the process makes a big difference.
We hope you enjoy your experience with DeepCharts and get a lot of value out of the platform as you continue exploring it.
Thank you again for your trust and support.
The DeepCharts Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.