DefShop Deutschland Reviews 11,365

As with everyone else on here I am waiting for my return to be processed. The DHL tracking information shows they have received my returned items on the 20th December 2024. It is now 31st January 2025 and no sign of my refund.

I have called them and emailed multiple times and they are fully aware of the issue.

Really, really poor returns policy which seemingly makes purchasing anything with them online a real risk.

UPDATE FOLLOWING BELOW MESSAGE FROM CUSTOMER SUPPORT

So it’s now 12th Feb and has been over a week since I emailed the address they gave me in the reply below and I have not received any update on the status of my return or refund yet. I would never trust this company again.

FINAL UPDATE - February 18th
I have now received a refund. It took 2 months and a lot of calls and emails but I got my money back in the end.

EDITED: after almost 4 weeks from delivering a return, I finally got a confirmation email about issuing a refund. So the refund policy does work but it takes much much more time than any other ecommerce out there. Be patient. Communication with customers needs improvement.

You better keep the items you buy, your refunding will take as long as it takes for you to forget that you sent it back. Malicious company.
Absolute Scam.

Rückerstattungen werden nicht bearbeitet, total unseriöse Firma

Edit: Auf meine E-Mail wird nicht reagiert.
Die E-Mail die DefShop wollte wohlgemerkt.

Ordered a vest on 22 December 2023, delivery was good and fast but the size was too big so I sent the item back for return.
Package was delivered on 2 Jan 2024 but until today I still didn't get my money refunded. Its been 3 weeks since the return package was received

order number: dsnl-1008-1998608

very very very bad service.. never again shopping….👎👎👎👎

I ordered 3 products, out of which I wanted to return 2. It's unbelievably difficult to get in touch with anyone regarding the return. No responses to any inquiries. I definitely cannot recommend this. Terrible customer service!

Apparently, Trustpilot is the only channel they respond to, and I still haven't received any response regarding the products ordered on November 21st!?!? You have not responded to emails at trustpilot(a)def-shop.com or info(a)def-shop.com. What kind of clowning around is this???

After confirming by email that they have received the returned goods, they disappear and do not issue a refund

Never ever got my refund after returnign the order. The shittiest experience i had in ecommerce. They did not answer my queations and sending stupid automated emails.

No information about the shipment. Customer service is not working! Impossible to return wrong size goods.

This must be the worst return process I‘ve ever experienced. I‘ve sent back my pants that came a number too big back a month ago, sent 4 E-Mails regarding a status update, tried calling them and sat 40mins on the line waiting for help with no luck.

They ghosted my E-Mail and as I wrote to them on a different one, I got an automated response.

Still waiting for my money.

Great offer
Thanks

Awful return experience. At first I was not able to print both labels as I ordered two parcels and then once I sent the parcels back they are still charging me because apparently the post lost the item? After almost one month since I sent the parcels back???? -1 star

I’m still waiting for a response regarding when my items will be shipped. It’s already been one week since I paid them. I only received one email telling me that to be patient and I’ll receive another email. When the items get shipped. I need to know when my products are shipping and I need them to get shipped ASAP. This is the worst company I ever dealt with and I’ll never deal with again if you’re unable to control the volume of orders and coordinate proper delivery and dispatch. Then you shouldn’t be running a business and you shouldn’t be shipping worldwide.

My order number is 1906531

Update 10 DEC: def shop has processed and shipped my order finally! And I appreciate it and happy for it.

Bought pants in the same size as some decent pants also bought over DefShop a while ago, turned out way too small, so I thought it would be easy to just send them back.
After three weeks of waiting for the return to process, and only getting automated responses when contacting support several times, I've decided to file a refund claim over Paypal instead which I should have just done from the start.

made on order but since then the company cannot be reached, no response on email and get lots of complaints
how can I get information about date of delivery

"I was really impressed with my recent purchase from DefShop. The website was easy to navigate, and the product arrived quickly. The quality of the was excellent, and the customer service was top-notch. I'll definitely be shopping here again!"

I bought 2 cargo pants for 16 Euro each on discount. I didn't expect them to be so good. They are comfortable and the material is very nice to the touch. The fit is also excellent and they look really cool. Will buy more in the future.

I wanted to return an item but they didn't respond for a week and responded only after I posted here. 🤦‍♀️ After returning I had to wait almost 3 weeks to get my money back. 🙄 The item was good and shipped fast but the return process is very stressful. 😤 #BadCustomerService #FrustratingReturns

I bought a sweatshirt and the size was too large so I returned it. I see that they received it almost a month ago but they still have not returned my payment. I wrote them email twice and asked for the refund. They always say they are too busy. I will never buy from them again!
My order number is dsde-1001-1429566.

Arrived wrong size of the item that i’ve ordered, now the refund is taking long, beware, i put those shops in the blacklist to avoid buy there next time.