www.dekoria.co.uk Reviews 

1,406
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent craftsmanship of the products, often noting their perfect fit and superior finish compared to original items. Many people appreciate the wide choice of materials and colors available, which helps them achieve their desired aesthetic and transform their furniture, making old pieces look new. Reviewers are very satisfied with how well the items look and feel, often describing them as beautiful, well-made, and a significant upgrade. However, some customers also noted issues with delivery services, experiencing delays and confusion with courier messaging, particularly regarding tracking and final delivery.

What people talk about most

Product

People report positive experiences with product quality, often praising the materials used and the overall... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising its efficiency and speed,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with our Ikea Karlanda 3seater replacement covers! Well put together, ability with their samples service to get an idea of real colour and feel of the fabric. Affordable and we will be... See more

Rated 5 out of 5 stars

I have been searching for years for new chair covers for 10 IKEA Harry chairs. Dekoria customer service is good at responding to emails and they sent me swatches via post to see the materials that I c... See more

Rated 5 out of 5 stars

The customer service from Dekoria was the best I have experienced. I had a huge probem with UPS in delivering my order, but the customer service lady, Anna, sorted it for me very promply. The communi... See more

Company replied

Rated 5 out of 5 stars

The covers took a little longer than expected to arrive but were worth the wait as they have completely transformed my shabby settee and it now looks new. The main cover was a real squeeze to get on a... See more


Company details

  1. Interior Designer

Written by the company

Dekoria offers one of the widest ranges of textiles available from an independent e-retailer, from tea towels to furniture covers to made to measure curtains and blinds. We offer high end quality products and great service at competitive prices making your home makeovers a pleasure and not a chore.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(1,406)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Chair seat covers very well made and a…

Chair seat covers very well made and a perfect fit (I felt they were too tight until I worked out which side was front/back). Excellent range of fabric choices. Have transformed two chairs whose old covers had been spoiled

July 13, 2023
www.dekoria.co.uk logo

Reply from www.dekoria.co.uk

Dear Gregory, that is wonderful to hear that you like our products. Thank you.

Rated 5 out of 5 stars

All good

Good website that delivers what is described. Great selection. Good quality. Lovely tablecloths

June 27, 2023
www.dekoria.co.uk logo

Reply from www.dekoria.co.uk

Dear Mary, thank you. Your feedback is very important to us.

Rated 5 out of 5 stars

A very satisfying experience

Website very informative. Swatches came in quick time as requested. Ordering of sofa cover was easy to do. Only negative was by delivering company who did not keep us well informed about delays and rescheduling of delivery.

June 20, 2023
Rated 5 out of 5 stars

Very good service and excellent advice

Very good service and provided excellent advice on the item as I was buying.
Will definitely use this company in the future and recommend them highly

May 30, 2023
www.dekoria.co.uk logo

Reply from www.dekoria.co.uk

Dear Kaye, thank you. It is a pleasure itself to receive such feedback. Warm greetings to you!

Rated 3 out of 5 stars

Not quite what I wanted

The quality of the blind I ordered was exceptional.....problem is (and it was probably my fault) I needed a 150cm x 125cm blind and at 50cm x 60cm what I was sent is of absolutely no use to me. Having had a look back I think the size ordering element of your page needs to be clearer.

April 25, 2023
Rated 5 out of 5 stars

Great service and good quality

Customer service was excellent as had to call them prior to ordering as had a query, they even called me back to confirm their answer.
Service and delivery very good and item I ordered was really nice exactly how it looked in the picture.

March 28, 2023

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