Dellamoda Reviews 14

Reply from Dellamoda

Dec 27, 2025

Thank you for your message. We reviewed our system carefully and can confirm there is no order under your name or email address with our company.

Based on the details you shared, this appears to have been placed on a different website that is not affiliated with us. We did discuss this with you by phone, and the best next step is to contact the website where the purchase was made and immediately reach out to your bank/card issuer to dispute the charge and stop any further payments.

Service Department

Reply from Dellamoda

Nov 20, 2025

Thank you for sharing your feedback.

The Belvedere boots you ordered were placed on backorder by the brand due to ongoing import and supply chain issues. As explained during your call with our team, we were provided an estimated arrival window and kept your order open based on that information rather than cancelling it immediately. The style remained on backorder and, before a confirmed ship date was secured, a dispute was opened with your bank. Once a bank claim is filed, the payment is frozen and the order is automatically closed on our side, so we are unable to proceed with shipping or further adjustments.

Please also note that the discount you received was an extra 10% off, which is the standard promotion we offer to eligible first-time customers. We do not create one-off “too good to be true” prices, and we do not benefit from products we cannot ship.

If this style becomes available again, we would be happy to notify you and honor the same promotional pricing you originally received.

For anyone interested in reading verified store reviews from our customers, you can visit judge.me and search “dellamoda” to view hundreds of reviews from real customers and their experiences with our company.

Service Department
Dellamoda

Reply from Dellamoda

Nov 20, 2025

Thank you for your review.

We have searched our system under the name provided on this review and have not been able to locate any order. If you could kindly share your order number, or the name and email used at checkout, we will be happy to review the status immediately and address this properly.

The information you quoted from our website is correct: in-stock items generally ship within 1–3 business days after order confirmation, in addition to the selected shipping transit time. When an item is made to order or has an extended lead time, this is clearly stated on the product page along with the estimated delivery window.

Please reach out to us with your order details so we can look into this directly for you.

Service Department
Dellamoda

Reply from Dellamoda

Nov 20, 2025

Thank you for your feedback and for being a loyal customer—this is your fourth order with us and we truly appreciate that.

Our records show that we received your return and processed your refund within five business days, in line with our return policy. Refund notifications are automated and are always sent to the email address on file, or by SMS if you are registered for text updates. In some cases, it can take a few additional business days for your bank or card issuer to post the credit and for it to appear on your statement.

If you have any further questions or need a copy of the refund confirmation, please feel free to reach out to us directly.

Service Department
Dellamoda

Reply from Dellamoda

Jul 10, 2023

Thank you for reaching out to us and sharing your concerns regarding the pair of shoes you purchased from our company, over eight months ago. We appreciate your feedback, and we understand your disappointment.

We take great pride in offering our customers high-quality products, such as the amazing pair of Italian, handmade shoes you purchased from us. However, it is important to note that our return policy clearly states that we are unable to accept returns on items that have been used extensively or that show signs of significant wear, particularly after such a lengthy period and according to the pictures you provided to us yourself.

While we understand your frustration, we kindly request that you consider the nature of the product and the reasonable expectation for any footwear used. As with any well-crafted shoe, periodic maintenance and repairs are often necessary to ensure their longevity and continued enjoyment.

We recommend reaching out to a professional shoe repair service to assess the condition of the shoes and explore possible repair options. Shoe repair experts are experienced in addressing various issues, such as the ones depicted in the provided images, ( it is a very simple fix ) and can offer solutions to restore the shoes to their original condition.

As a company committed to customer satisfaction, we value your feedback and strive to improve our products and services. We encourage you to contact us directly if you have any further questions or if there is anything else we can assist you with.

Thank you for your understanding and continued support.

Reply from Dellamoda

Updated Mar 15, 2023

The reason you, Mr. Cantave Philippe, have not received a response from our service agents recently is due to the fact that your account has been permanently suspended in our systems unfortunately.
We have tried over and over, explaining to you sir that we can not offer you additional discounts. We have customer service agents available on the phone, by chat and email to all our valuable clients. Unfortunately, in your case, we must kindly ask you to shop elsewhere where you are more welcomed. Thank you for your understanding.

Reply from Dellamoda

Updated Mar 15, 2023

Hi Katherine, we have already sent you return information to your email address.
Please check your email, instructions on how to send back your Mezlan shoes are available there.

Reply from Dellamoda

Updated Mar 31, 2022

Daniel, As you already know and as we have explained to you already, Paul Parkman Shoes are Made-to-order products and take 2-3 weeks to be produced before they can ship out. You will be updated as soon as they ship out. You can always inquire at service@dellamoda.com. We always respond to all inquiries within one working day.

Reply from Dellamoda

Mar 15, 2023

Thank you for taking the time to post this.

Reply from Dellamoda

Updated Mar 15, 2023

We take pride in our customer service and the products & services we offer. We always go out of our way to make sure all our valued clients are 100% satisfied.
This review was posted by a client who purchased a pair of Jo Ghost shoes. After wearing them for a month, they requested to return the item back to us. Excuses after excuses, varied by the day.
We tried to explain that we can not accept returns on used shoes, but having zero regards for truth, logic and reasoning does not help this client. Neither did making threats, filling a fauls claim with Paypal and losing that case too. Fortunately for them, we take customer privacy very seriously and will not expose the real name here.

Reply from Dellamoda

May 21, 2018

Mrs, Ponomareva purchased two pairs of shoes & was given the option to return the products back to us. Both pairs were returned back to us approx. after 3 months. A FULL refund (including the original shipping fees) was processed within 7 working days after the products were received in our office. Unfortunately, we can not issue refunds prior to the actual returning of products. Client was notified by us and Paypal when the full refund was issued.
We stand 100% behind our policy, our products and services, period.

Reply from Dellamoda

Jul 19, 2016

We apologize if you feel that you did not get the service you expected. We offer a fair amount of time for all exchanges and returns to be requested, Unfortunately after that period we can not grant a rerun request. Allowing such request to you would be unfair to all other clients that do understand and act in accordance with our policy.
We are always here to help you with any requests you may have and will do everything in our power and more to be helpful.

Reply from Dellamoda

Mar 15, 2023

Thank you for taking the time to post this.