DELTA Reviews 

9,794
TrustScore 3.5 out of 5

3.4

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Rated 3 out of 5 stars

The network speed is good but the connection cost is expensive for loyal customers like me. I am using Delta for last 2 years and the price is much cheaper for new customers than the old customers. Th... See more

Rated 4 out of 5 stars

At first everything was working fine. then a whole day outage that pissed me off without proper communciation. once raised a review and expressed how much i was satisfied, i got a call from... See more

Company replied

Rated 3 out of 5 stars

Update: Delta, your review is as useful as a broken lamp. Local issues? The outage was in your own data center. Frustration does not solve issues...what are you going to do about it? Contracted sp... See more

Company replied

Rated 3 out of 5 stars

Internet customer service and advice could be better. The service disconnects from time to time and I am not sure if the WiFi coverage in my home is set up well.

Company replied

Company details

  1. Internet Provider
  2. Internet Service Provider

About DELTA

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3.4

Average

TrustScore 3.5 out of 5

10K reviews

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3.4

All reviews

(9,794)

3,678 reviews in the last 12 months

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Rated 1 out of 5 stars

delta spoofing

i had a phone call from delta phone service,
they said if don't accept there subscription offer
they will remove my phone number.

If you have a receive strange phone number,
Don't answer it.

November 25, 2024
Unprompted review
DELTA logo

Reply from DELTA

Goodafternoon! We are not sure what this matter refers to, as we have no record of a phone call from us regarding this issue. We did therefore directly request your contact details in order to investigate the situation, but unfortunately, we did not receive complete information, which is why we have been unable to get in touch with you to resolve this.

Please feel free to reach out to us directly via our customer service, so we can look into this further and assist you.

We apologize for any confusion or concern this may have caused, and we look forward to hearing from you soon. ^ Milou

Rated 1 out of 5 stars

No customar care

We have been having an unhealthy internet connection since 6 months. At the end internet connection totaly gone since 19th of September due to something related with Delta. No one actually cares about the customer problems. I asked to be updated on a daily basis for a status update about what are they doing and when will it be rectified. No updates, nothing. Finally I am switching to another internet supplier. I assume others cannot be worse than Delta. Until completion of switch I guess days without internet ahead...

September 19, 2024
Unprompted review
DELTA logo

Reply from DELTA

Good afternoon! We can totally imagine that a bad connection is the last thing you are waiting for. We would really like to work with you to find a solution and have therefore requested your contact information. Unfortunately, we have not received these, so we have not been able to call you. If it still hasn't been solved, we would love to hear from you via our customer service. ^ Milou

Rated 1 out of 5 stars

Poor or actually no customer service…

Poor or actually no customer service !!! They stick to procedures while they were the ones making the mistake. Now I am without mobile connection for 5 days because they never told me that Delta doesn't do e-SIM like all other providers. Never use Delta because if you have an issue they won't help you at all !!!

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Delta a REliable Internet Service Provider

Apart from one issue when I did my upgrade of the speed of my connection. I have never had any interruptions with my internet services with Delta. Highly reccomend them.

August 10, 2024
Unprompted review
DELTA logo

Reply from DELTA

Thankyou very much for sharing your experiences with us!🙏 ^ Milou

Rated 1 out of 5 stars

Unstable internet & bad service

Lot's of problem with our 14 days trial internet, wouldn't recommend this provider. We had a nice story at the door, a full package internet/tv for 35 euros a month. Unfortunately the internet was so weak and constantly crashing and we didn't even had a working TV package when the installer was done.. Walking down to reset our router 10 times a day and when I mentioned we might go back to our old provider if it itsn't fixed soon, but they immediately cancelled us and we're without internet now till we can get a new provider. If you want a stable internet connection and proper help if it doesn't work, please don't go here.

May 1, 2024
Unprompted review
DELTA logo

Reply from DELTA

Hi Roxanne!

How unfortunate to hear you didn't have the experience you expected. We are sorry that you experienced problems with the internet connection and TV installation. We would have loved the opportunity to resolve these issues for you before you decided to leave. If you are considering coming back in the future, we are ready to serve you better. 🩵^Nihade

Rated 5 out of 5 stars

Finally got the RIGHT person

Finally got the RIGHT person , Which called me !!! Sent me a Brand New Faucet !! Well pleased now and recommend them as a Vendor !!!

April 15, 2024
Unprompted review
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Reply from DELTA

Hi Kregg!!!

How nice to read that you were well served and that everything is working! We are happy with your review, thank you! ^Nihade

Rated 1 out of 5 stars

Internet problemen en tv ontvanger…

Internet problemen en tv ontvanger problemen. Bar en bar slecht stap direct over

March 27, 2024
Unprompted review
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Reply from DELTA

Goedemiddag Karst ! Internet en TV problemen zijn natuurlijk het laatste waar je op zit te wachten. Echter kunnen wij dit zeker oplossen !💪 We hebben daarom direct je contactgegevens opgevraagd, zodat we met je mee zouden kunnen kijken. Deze hebben we niet ontvangen en daarom hebben we geen inzicht in je gegevens kunnen krijgen. We horen daarom heel graag van je via onze klantenservice, mocht je nog problemen ervaren. ^ Milou

Rated 1 out of 5 stars

The first few months everything workes…

The first few months everything workes just fine - but now I do not have any internet since almost 3 months - but still have to pay for it each month :)
I cannot cancel my subscription until June this year - so I am stuck with this awesome provider.

Please, do NOT get your internet from them.

January 12, 2024
Unprompted review
DELTA logo

Reply from DELTA

Good afternoon!

Of course we want you to enjoy the services to the fullest! In this we would of course like to help you.

A few days ago we asked you for your contact details but we have not received them. Should you still encounter issues, I advise you to contact us via other channels.

The easiest way to do this is through our social channels. You can reach us through the live chat on our website (bottom right icon):

https://www.delta.nl/klantenservice/ We are also available through various social media channels such as WhatsApp, Facebook, Apple chat and X.

Have a nice day ^Nihade

Rated 1 out of 5 stars

Waiting for Internet and fibre optic…

Waiting for Internet and fibre optic for over 2 years now, raising the prices even if the contract havent started yet. Cancelling also not possible. From 40€/month now to 50€/month already.
Dont know when to expect this to happen.
Calling Delta and referring that its not their issue but another delta company sounds ridiculous.

February 16, 2024
Unprompted review
DELTA logo

Reply from DELTA

Hi Luan!

On https://www.deltanetwerk.nl/ you can use the zip code check to see what the status is in your area. If this does not give you any information, you can also contact DELTA Netwerk by phone (they are responsible for the construction of the network). The number you can call is: 088 - 75 85 800.

Of course, the promotional price and promotional period will still apply if you have ordered this.

If you still have questions, I advise you to contact us via other channels.
The easiest way is through our social channels. You can reach us via the live chat on our website (bottom right icon):

https://www.delta.nl/klantenservice/

We are also available through different social media channels such as WhatsApp, Facebook, Apple chat and X. On these, we can help you more quickly and find the right solution.

Have a great evening! ^Nihade

Rated 5 out of 5 stars

Always happy with Delta

I travel a lot.
6 months a year, all over the globe, and have been doing so for the last decade.
I have always been very happy with Delta.
Great service, nice planes, and whenever anything has gone wrong, they have always sorted it out ASAP.
It is actually one of the few airline companies that I always feel calm and confident with, when I book my tickets.

April 12, 2023
Unprompted review
DELTA logo

Reply from DELTA

Good afternoon! Thankyou so much for your review, even though you have reached Delta as an Internet & TV provider and not Delta airline 😉✈️🍀 We still wish you many more save flights with Delta though ! ^ Milou

Rated 1 out of 5 stars

No internet connection

No internet connection. Long waiting lines for the customer support just to be told they have no clue. There is a global outage but the global outage page does not show this. When i asked when the global outage page will show the issue, CS could not answer because other departments are involved. Apperently there is no communication between the departments at Delta. This is the 21st century, this could go better....meanwhile i am not able to work from home and noone is able to give a proper update to the customers and i also dont get any evidence over the outage that i could provide my employer. (And before you say just go to the office, yes it is schoolvacation, so i cannot just bring 2 small children to the office)

February 15, 2024
Unprompted review
DELTA logo

Reply from DELTA

Goodafternoon, thankyou for your feedback. We have reached out to you for your contact information a couple of days ago, but have not received them. We have therefore unfortunately not been able to contact you so we could fix this. We want to ask you to contact us via our customer service. In this way, we are able to look into your information and make this happen for you. ^ Milou

Rated 5 out of 5 stars

Excellent service

Excellent service, the installation was prompt and the engineer was very efficient and quick.

The connection is very fast and there are no disruptions.

August 9, 2023
Unprompted review
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Reply from DELTA

Hii Maneesh,

Thankyou for your message, great to hear that went all good!

Amazing that you are experiencing a great speed with no disruptions. That is exactly what we want you to experience!

Have a great day!

^ Iris

Rated 1 out of 5 stars

Double mobile phone contract

During the process to get a new internet subscription via Delta, I was given the offer for a new mobile phone subscription. Accepted it, because it wasn't a bad deal. Since I wasn't prepared for this I didn't knew I still had a no-change contract at a different company. Delta told me in the initial conversation, that we would automatically know, because then number retention would be refused.

On the 13th of September I applied for number retention. In the evening (when I was asleep) at around 22:00 I got a mail that number retention was refused due to my no-change contract at previous provider. And on the 14th of September at 00:00 (2 hours after refusal mail) my new contract with Delta started, leaving me with two mobile phone contracts.

This means I got 2 hours time to respond, which I couldn't because I was sleeping and now I am paying for two mobile phone connections while only using one.

Of course Delta and affiliated partners state that I could have read everything in my mail and should have seen the start date of my new contract, but that doesn't take away the fact that I only got a number-retention response two hours before the contract went live in the middle of the night.

Delta and partners do not want to correct this mistake, because I should have responded earlier during reflection period. That might be true, but there should definitely be a minimal overlap time between number retention refusal and the start of the new contract. This way people can make the correct decision.

Never have I had such an experience in my life. Even though I am partly to blame for starting number-retention quite late, I think it is very antisocial and not customer friendly to just state that the reflection period ended and I have to deal with this.

I am a new customer and this is how you greet me? With double costs? Almost never do I write reviews, but now I very much felt the necessity to do so.

I will change this review if the costs and service of my mobile phone subscription at Delta will be postponed until my contract with my old provider ends.

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Internet is stabiel en account is…

Internet is stabiel en account is makkelijk te beheren. Prima service provider!

June 12, 2023
DELTA logo

Reply from DELTA

Hii Thijs,

Leuk dat je een review voor ons achterlaat & bedankt voor de vijf sterren! ^ Iris

Rated 3 out of 5 stars

Internet is prima.

Internet is prima.
TV kan beter. Graag 4k

April 3, 2023
DELTA logo

Reply from DELTA

Hii Theo,

Bedankt voor jouw bericht! Goed om te horen dat het internet naar behoren werkt 😊.

Onze TV kastjes zijn 4K ready en wij hopen zo snel mogelijk 4K te gaan leveren. Zodra meer bekend ontvang je hier bericht over!

Voor nu een mooie dag toegewenst.

^ Iris

Rated 5 out of 5 stars

Very good internet speed and…

Very good internet speed and comfortable price.Never had a problem for 3 years! I recommend!

April 3, 2023
DELTA logo

Reply from DELTA

Hello,

Amazing to hear that everything is working as it should! 😊

We are very pleased with the 5 star rating; thanks a lot for sharing this with us!

^ Iris

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