The network speed is good but the connection cost is expensive for loyal customers like me. I am using Delta for last 2 years and the price is much cheaper for new customers than the old customers. Th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
At first everything was working fine. then a whole day outage that pissed me off without proper communciation. once raised a review and expressed how much i was satisfied, i got a call from... See more
Company replied
Update: Delta, your review is as useful as a broken lamp. Local issues? The outage was in your own data center. Frustration does not solve issues...what are you going to do about it? Contracted sp... See more
Company replied
Internet customer service and advice could be better. The service disconnects from time to time and I am not sure if the WiFi coverage in my home is set up well.
Company replied
Company details
About DELTA
Written by the company
Check hier het aanbod
Ga maximaal met Delta (glasvezel), TV en mobiel. Check jouw aanbod
Contact opnemen
Contact info
Netherlands
- www.delta.nl
3.4
Average
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Piece of scam People
Piece of scam People. Order placed on 7th December, confirmation email came it will be connected 21.12.2022. We didn't hear from them anything So gave them a call on 16.12.2022 Lady said it will be connected withing 3 weeks from 07.12 we've been waiting long time till 28.12 now they tell us we cant cancel order and they lied and left us without internet intentionaly. Endless calls ends up disconected.
December 6, 2022
Unprompted review
Reply from DELTA
Hello,
Thankyou for reaching out to us. You have left your contactinformation for us. Because of this I have called you a few times today with no succes. The first time I have called you, you did answer the telephone; but my microphone was not working; so I heard you speaking but you did not hear me. Because of this I called you directly back with my own phone (private) to reach out to you; but this resulted in directly voicemail. After I have fixed my microphone I have called you a few times again to discuss this with you. Unfortunately with no succes. I have left you a voicemail because we would want to discuss this further with you and help you.
I would recommend you sending us a message, there are several options to send us a message. This can with the livechat on our website, the Whatsappchat, Applechat of social media chat. Can you please send us a message there so we can help you with this?
We look forward to hearing from you!
^ Iris
zero
There is no 0 start unfortunately, instead giving 1. they keep on saying they will fix patch asap. no use. no management, no proper response, the worst worst worst service ever. if you want your peace of mind. don't go with this.
November 23, 2022
Unprompted review
Reply from DELTA
Heey Divya,
Thankyou for your message. That is unfortunate to hear! I wanted to help you immediately further. But there is no contact information available. Because of this I can not help you directly further.
If you still have received no proper response you can contact us through our online canals. We would like to help you further by the questions which are still unanswered.
Please do contact us there so we can help you!
^ Iris
No show-up at appointment
Optical fiber going to arrive on my city. Trying to take an appointment for the technical installation: nobody pick the phone. By luck, after many many call, got a secretary and fixed the appointment: nobody showed up and no call to warn. Let a message on the voicemail asking for an explanation (still unable to get in touch with a real person) for being recalled. Nobody calls back.
If this is the presentation of Delta, difficult they will have me as client and i will remain with Ziggo.
UPDATE on 5/11. After many calls (I was quite pissed off from the situation and wanted to go till end), got a second appointment and this time the technician showed up and performed the inspection. Btw, after having taken the second appointment, somebody listened to my voicemail message and phone me back for taking a new appointment....that I already had...
UPDATE 21/02/2023 . No sign or communication of possible fiber installation. Also the pop-up shop in my city closed. Bad signs....
BTW, on Delta reply of 18Nov. i noticed just now that they are asking my contact and then sametime claiming that i was not responding their calls....very funny (in a odd way....)
November 2, 2022
Unprompted review
Reply from DELTA
Goodmorning! Thankyou for your honest review. As a result of your review, we requested your contact information so that we could contact you to fully explain and possibly resolve this. Just now, therefore, I tried to call you but could not get a hold of you. If there is anything we can do at this time, please feel free to send a message via our live chat right away. We'll get this all sorted out for you! ^ Milou
I was having the worst travel…
I was having the worst travel experience of my life , first having to deplane at LAX from a copa Airlines flight and being rebooked and rerouted through Atlanta to go to ST Maarten.I got stuck in Atlanta for 2 days because of their system with travel requirements was not updated with the new requirements for st Maarten and the first delta check in agent did not believe me and made me missed my flight. But thanks to Denise De la Garza and Deborah Akin who were relentless in getting to the bottom of it and updating the system I was able to get on the flight with no problems the following day and compt my hotel accommodations for the extra night in Atlanta. Because of these two ladies I will fly with delta again . Thanks again to Denise and Debora
October 20, 2022
Unprompted review
Reply from DELTA
Hello Kenny,
Thankyou for your review!
It looks like you have placed the review by the wrong Delta. We are a internet service provider and not a fly or holiday company.
I am glad to hear that Debora and Denise have helped you by this issue and that you are a satisfied customer with their company.
I wish you a nice day further 😊.
^ Iris
I had an appointment for 2 hours…
I had an appointment for 2 hours between 16 and 18, but the engineer called me at 12 and told me he comes now because he was close by. I had to leave my work and rushed home just to meet him leaving. In 20 minutes that took to drive, he simply plugged in the router and installed an app from Google store and said "I have finished". I asked him to connect access points by cable, and I had the cable in the wall already and only required attaching plugs RJ45 and connecting cable to the access points. He's answered - I don't know how to do this, it might not work, I only do wireless connection. Completely incompetened. For 20 Euro per 15 minutes for extra work YOU HAVE TO KNOW HOW IT WORKS.
It took me, a non-engineer, who never did this before less that an hour to google how it is done and do the connections.
Complete waste of time and energy. Who could potentially need an "engineer" appointment to insert a plug in a socket?
July 20, 2022
Unprompted review
Reply from DELTA
Good morning Andri! Thankyou for your feedback. I can totally imagine that this is frustrating to you and would love to offer our apologies for the inconvience 🌹
A couple of days ago we have asked for your contact information so we could give you a call and talk this trough. I have just tried to call you but I couldn't reach you. If there is at this time anything we can do to solve this, please contact us again via our online channels or customer service on 088 2249 111. We are happy to help at any time!🙏 ^ Milou
racist and racist
June 29, 2022
Unprompted review
Reply from DELTA
Hello Xenia,
Thank you so much for taking the time to write this review.
I am sorry to read you feel our company and services have handled in a way you consider racist.
We are more than willing to get to the bottom of the situation and help you feel welcome as a customer of our internet, tv and telephone services. Thus we have reached out to you through Truspilot to gather more information on your experience and contact you personally. Unfortunately we have not received any reply.
Know that we take your experience and feelings towards us more than serious and are here to help you. We would be delighted to come into contact with you. We are available seven days a week through the live chat on our website, WhatsApp and our socialmedia accounts. You can also reach us on the following phone number: +0031 118 22 55 75.
Warm regards,
Kelsey
DELTA, Team Online
Heel slecht in de communicatie!
May 12, 2022
Reply from DELTA
Hi Steven,
Ik heb je zojuist geprobeerd te bellen. Helaas kreeg ik je niet te pakken.
We zijn erg benieuwd waarmee we je kunnen helpen. Zou je dit met ons willen delen? We zijn iedere dag o.a. te bereiken via de live chat op onze website, Facebook Messenger en WhatsApp. We helpen je graag.
Fijne middag!
Met vriendelijke groeten,
^Ferdi
DELTA Fiber Nederland
communication breakdown
delta does not have 100% control over interactive tv. far too many interruptions and breakdowns, accounting for the untimely ending of transmission
March 4, 2022
Reply from DELTA
Good morning,
Many thanks for your review. I just tried to call you but couldn't reach you.
There are solutions you can try to fix this problem. For tips and tricks I kindly suggest you to go to our website: https://www.delta.nl/klantenservice/televisie/storing/blokken-of-strepen-in-beeld/.
For technical assistance you could always send us a message on WhatsApp, Facebook or live chat on our website. We’re happy to help you.
Have a great day!
Kind regards,
^Ferdi
DELTA Fiber Nederland.
Horrible customer service
I have a DSL connection with Delta Zakelijk due to them buing a company called Cbizz, which in turns bought my original ISP. It's a slow and expensive link i use as a backup connectivity when Ziggo fails. 3 months back i noticed that the link was down, so i approached them on facebook. 2 months passed without responses to any of my comments. I contacted them via their support, and another week passed before they concluded it must be something with my copper. 3 more week passed where i had to talk to KPN, Tele2, UUNet before it was concluded that one of Deltas partners had disconnected the copper 3.5km away from my home. I informed Delta about this, who is now offering me 1 months worth of cash back, because they think i should not have contacted them on facebook. Maybe stupid of me to assume that a company that has social media presence would respond there, but maybe this can save someone else 2 months of no internet and no money back. The fact that it took them a MONTH to trace and solve the problem seems to be their norm.
February 15, 2022
Unprompted review
Reply from DELTA
Hi Jonas,
Many thanks for your review.
I really appreciate you taking the time to bring this to our attention.
We care about your experience. As I understand from your message we failed to meet our quality standards.
Could you please share your client number with us? We would be happy to check this out again.
You can contact us every day until 9 pm via live chat on our website, WhatsApp and Facebook Messenger on https://www.facebook.com/deltanl/. We are happy to help you.
Our apologies for the inconvenience.
Best regards,
Ferdi
DELTA Fiber Nederland
Impressive
So far I’m impressed: Ordered 5 days ago and everything is already up and running. Technician was not needed (plugging in a modem isn't that hard).
Download/upload speeds are not 100% as promised but still great (~950/750 mbits down/up)
KPN needed over 6 weeks to deliver...
February 4, 2021
Unprompted review
Reply from DELTA
Hi Fab,
Thank you very much for your positive feedback! We appreciate your time and effort in sharing your experience with us.
If you require any further assistance, please feel free to contact us. You can send us an e-mail to info@delta.nl. We are 7 days a week available on Facebook Messenger and chat on our website. We are more than happy to help you.
Have a great weekend!
^Ferdi
Very professional
The airline in general
Was great fast efficient
The employees are very well dressed and handleing their selves very professional
They do need to learn more about service animals
Procedure
July 3, 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.