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Denner Cashmere Reviews 

613
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 249 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the high quality of the cashmere products, often describing them as soft, luxurious, and comfortable to wear, with many appreciating their durability and classic styles. People frequently highlight the excellent service, competitive pricing, and good value, especially for items on sale. Reviewers also commend the speedy and prompt delivery service, noting good communication and careful packaging. However, some customers also noted occasional dissatisfaction with certain product designs or newer collections, finding them less appealing than classic styles. A few other people also felt that the quality was not always as expected, mentioning issues like items not being well-finished or having small defects. Additionally, some reviewers experienced delays in delivery or did not receive their orders as anticipated.

What people talk about most

Product

Customers consistently note positive experiences with product quality, frequently describing items as... See more

Quality

Consumers find quality to be positive, with many praising the beautiful, soft, and high-quality cashmere... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Price

Reviewers express satisfaction with the pricing, often highlighting good reduction prices and competitive... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello everyone at Denner, I have bought throughout the seasons for years and worn and worn everything, but I’m returning two pink sweaters, one because the shade is very harsh and the second was a p... See more

Rated 5 out of 5 stars

Just bought the Zara sleeveless top in cherry. Lightweight and comfortable, not quite as soft as last year but still very wearable. Hope it softens after washing. Overal Denner styles have been ver... See more

Company replied

Rated 5 out of 5 stars

I have most of my wardrobe from Denner as it's the best cashmere I've ever had, and I love the generosity of its sizing as I am of a very advanced age and tall and not skinny and over the many years,... See more

Company replied

Rated 5 out of 5 stars

Beautiful jumper and just what I have wanted for a few years! I have several cashmere jumpers but this is a really good shape and colour ( alyssum white) It's creamy without being yellowy. Delivery se... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Knitwear Manufacturer
  3. Men's Clothing Store

Written by the company

Rooted in conscious luxury and slow fashion, we embrace sustainable practices and the timeless beauty of natural fibres. Established in London in 1994, our collections are thoughtfully sourced and crafted in Mongolia, where tradition meets craftsmanship. Available worldwide, we invite you to experience a new standard of elegance, where quality and care are woven into every detail.


Contact info

Promotion box for Denner Cashmere

Denner Cashmere

Crafted conscious luxury cashmere with care in Mongolia since 1994

4.7

Excellent

TrustScore 4.5 out of 5

613 reviews

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This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(613)

254 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Customer Service!

The scarf arrived promptly and was beautiful, but had a hole near the label. I called customer service and another, replacement scarf was sent out immediately. Great customer service, thank you!

February 9, 2026
Rated 2 out of 5 stars

Apart from the socks the other items are not suitable

Apart from the socks the other items are not suitable. They are too large and I don't like them. The items i purchased in the past were very good. They were longer and kept my hands and forearms warm. They only had one hole for the thumb. The need for these items are constant as i suffer with cold hands, wrists and forearms. I would be happy if you could supply with the same ones as i have now. There is a delay in sending this message as i had to get my husband ( Norman)to type and and send it.

February 3, 2026
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Reply from Denner Cashmere

Thank you for your feedback, and I’m sorry to hear the wrist/arm warmers weren’t suitable this time. We really appreciate you letting us know what worked so well with your previous pair — especially the longer length and the single thumb opening to keep your hands, wrists and forearms warm. We’re glad the socks were suitable, and we’re grateful for your continued support and for taking the time (with Norman’s help) to share this with us.

Rated 5 out of 5 stars

It arrived quickly

It arrived quickly, is a lovely colour and soft cashmere. It’s a man’s beanie but I liked that it’s a bit larger. So am keeping it. Good value in the sale too,

February 2, 2026
Rated 5 out of 5 stars

Lovely pink/ orange mitt

Lovely, light, warm, beautiful, cashmere mitts my second pair because the first were a Christmas present. They are a bright pink/orange delicate but striking.
Really lovely.

January 9, 2026
Rated 5 out of 5 stars

I feel I am a valued customer.

Always easy to place an online order and when there’s a sale on it’s an even better experience! I live close enough to the shop that I can go and collect, saving any postage costs. There’s always a pleasant welcome and I feel I am a valued customer.

January 8, 2026

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