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Denner Cashmere Reviews 

613
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of products, especially the cashmere, often described as soft, luxurious, and durable. Many highlight the excellent service, noting efficient communication and ease of their purchasing experience. Reviewers commend the speedy, reliable delivery with prompt arrivals and careful packaging, alongside competitive pricing and good value, particularly during sales. However, some customers noted occasional product consistency issues, such as peculiar shapes, unexpected quality, or defects like holes. Sizing was sometimes reported as significantly off, and a few experienced delivery problems, including delays, incorrect items, or non-arrivals.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as beautiful, soft, and... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the beautiful, soft, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Price

People report positive experiences with price, often highlighting good reductions and competitive pricing,... See more

Service

Reviewers consistently express satisfaction with the service provided, often highlighting it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello everyone at Denner, I have bought throughout the seasons for years and worn and worn everything, but I’m returning two pink sweaters, one because the shade is very harsh and the second was a p... See more

Rated 5 out of 5 stars

Just bought the Zara sleeveless top in cherry. Lightweight and comfortable, not quite as soft as last year but still very wearable. Hope it softens after washing. Overal Denner styles have been ver... See more

Company replied

Rated 5 out of 5 stars

I have most of my wardrobe from Denner as it's the best cashmere I've ever had, and I love the generosity of its sizing as I am of a very advanced age and tall and not skinny and over the many years,... See more

Company replied

Rated 5 out of 5 stars

Beautiful jumper and just what I have wanted for a few years! I have several cashmere jumpers but this is a really good shape and colour ( alyssum white) It's creamy without being yellowy. Delivery se... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Knitwear Manufacturer
  3. Men's Clothing Store

Written by the company

Rooted in conscious luxury and slow fashion, we embrace sustainable practices and the timeless beauty of natural fibres. Established in London in 1994, our collections are thoughtfully sourced and crafted in Mongolia, where tradition meets craftsmanship. Available worldwide, we invite you to experience a new standard of elegance, where quality and care are woven into every detail.


Contact info

Promotion box for Denner Cashmere

Denner Cashmere

Crafted conscious luxury cashmere with care in Mongolia since 1994

4.7

Excellent

TrustScore 4.5 out of 5

613 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(613)

218 reviews in the last 12 months

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Rated 3 out of 5 stars

The quality of cashmere is beautiful…

The quality of cashmere is beautiful but the new styles from season to season is abissmal! The old styles go on forever - just look at your present website!!!

Regular buyer
Diana

December 4, 2025
Denner Cashmere logo

Reply from Denner Cashmere

Dear Diana,

Thank you for taking the time to share your honest feedback and for being a regular customer — we truly appreciate your continued support.

We’re delighted to hear that you love the quality of our cashmere. Regarding styles, we understand your frustration and appreciate you raising this. As a brand, we intentionally keep many of our core designs season after season, as our customers value timeless pieces that don’t date quickly. That said, we do introduce new styles each season and are always reviewing how we can better balance continuity with fresh design.

Your feedback is very important to us and has been shared with our design team as we plan future collections.

Thank you again for your loyalty and for helping us improve.

Warm regards,
Denner London

Rated 5 out of 5 stars

My first choice for Cashmere accessories

I purchased wristwarmers and matching beenie. Not my first - quality is good and prices competitive on cashmere which keeps me coming back . Service is excellent, great communication and delivery is prompt . Denner remain my accessory supplier of choice

November 20, 2025
Rated 5 out of 5 stars

Cashmere/Silk jumper

I recently bought one of their jumpers—this was my first time using this company. The communication was great! They kept me updated about the delivery well. The item itself was sublime! Such soft jumper and feels like a top jumper. I will be a returning customer.

November 21, 2025
Rated 5 out of 5 stars

Denner Cashmere every time

Denner Cashmere is just a good, reliable, business. Old fashioned in the nicest possible way - the service and the products - no fancy gimmicks just good quality cashmere, delightfully soft and reasonably priced. I would, and do recommend Denner to my friends - unprompted!

November 6, 2025
Rated 1 out of 5 stars

Defective storage bags again!

This is my second order of cashmere storage bags in recent months and the second time the large bags are defective!! There is no plastic tag to open and close the bags, making them useless. The smaller bags of each pair were fine.

October 29, 2025
Denner Cashmere logo

Reply from Denner Cashmere

Thank you for your review and for letting us know. We're very sorry the large storage bags were defective again. This was a manufacturing issue in a recent batch, and we are already addressing it with our supplier.

We will replace the large bags for you at no cost or provide a refund, whichever you prefer. Please contact us at enquiries@dennercashmere.co.uk
with your order number so we can resolve this right away.

Thank you for bringing this to our attention.
Denner London

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