Dentocare Reviews 

2,765
TrustScore 1.5 out of 5

1.5

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Rated 2 out of 5 stars

They did their job perfectly fine. However they have some serious security flaws. Customers have to create an account to make a purchase and once you've created the account they email you with your us... See more

Company replied

Rated 1 out of 5 stars

I looked carefully for a company that isn't Amazon because I don't use them. I paid for second class postage. I got a message saying that a different company was delivering via Amazon. I think that... See more

Rated 2 out of 5 stars

Yesterday I received my first order from this store and I discovered that only 5 items out of 11 ordered items were included in the parcel. I have paid full price for my order and did not know t... See more

Rated 1 out of 5 stars

I’m a regular customer and have been happy until my last order. I left an order in my basket and the next day I received an email about “you left something in your basket “and a “complete the o... See more

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1.5

Bad

TrustScore 1.5 out of 5

3K reviews

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1.5

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(2,765)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and good price

Great service and good price, the more you buy the better the price.
placed my order and it was delivered in 2 days
Very good I will be buying from them again

December 27, 2019
Unprompted review
Rated 4 out of 5 stars

good

i have bought teeth super brush,it is easy to use for children.

December 26, 2019
Unprompted review
Rated 4 out of 5 stars

Sotol Tablets

I ordered Sotol tablets online, but when they didn't turn up, I phoned to find out the status, only to be told they were out of stock & I should receive them the following week, which I did.

There are opportunities for improvement here, which are to:
1) Display online when an item is out of stock & when the expected delivery is
2) If an item which has been ordered is out stock, please keep the customer informed by email, rather than the customer having to phone you to query why the order hasn't been delivered

December 22, 2019
Unprompted review
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Reply from Dentocare

Hi Stephen,

Please accept our apologies for the delay with your order, the result of a stock discrepancy. It is usual practice to contact customers should an order be delayed in dispatch and again can only apologies that you were not contacted on this occasion.

We endeavour to provide a very high quality service and therefore very much appreciate your constructive feedback.

Regards,

Laura

Rated 4 out of 5 stars

Delivered promptly

Delivered promptly, by Royal mail which is useful for me. The only thing that would of got 5 stars is if I got an Email telling me that my Items have been dispatched, which would have given me a better idea when it's likely to arrive with standard delivery.

December 12, 2019
Unprompted review

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