Dentocare Reviews 

2,765
TrustScore 1.5 out of 5

1.5

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Rated 2 out of 5 stars

They did their job perfectly fine. However they have some serious security flaws. Customers have to create an account to make a purchase and once you've created the account they email you with your us... See more

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Rated 1 out of 5 stars

I looked carefully for a company that isn't Amazon because I don't use them. I paid for second class postage. I got a message saying that a different company was delivering via Amazon. I think that... See more

Rated 2 out of 5 stars

Yesterday I received my first order from this store and I discovered that only 5 items out of 11 ordered items were included in the parcel. I have paid full price for my order and did not know t... See more

Rated 1 out of 5 stars

I’m a regular customer and have been happy until my last order. I left an order in my basket and the next day I received an email about “you left something in your basket “and a “complete the o... See more

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1.5

Bad

TrustScore 1.5 out of 5

3K reviews

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1.5

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Rated 1 out of 5 stars

No Loyalty to repeat customers

Sorry Dento-care but up until now this would have been 5 stars but you have let yourself down big style.
Over the last 3 years I have been loyal to you and purchased £50+ each month. During this time there has been various discount codes for 10% off your purchase (just now it is DISC2019). This has all changed.
This month this code did not work even though it is valid until 31st Jan 2021. When I called regarding this was told that it had changed to a 1 off time usage for the code.
Dento-care if you want to keep repeat orders I suggest this policy is reversed... you have just lost a repeat customer as there are other supplier on the web who supply this product at better prices such as dentalsky.com and dental direct.co.uk
Sorry but they will be getting or custom from this time forward.

December 5, 2019
Unprompted review
Dentocare logo

Reply from Dentocare

Dear Customer

Thank you for your feedback on our services, we appreciate the time you have taken to let us know you have experienced an issue.

With regard to your issue I would advise that 10 10% promotion is for once only per customer, You can see this in our terms & conditions on our website.


Once again thank you for contacting us.

Regards
Dent O Care

Rated 5 out of 5 stars

fixed brace oral care pack

I bought the fixed brace oral care pack and it's great. It came with a lot of nice goodies but one essential object it lack was a flossing tape. Personally, I think it should be included in the pack as flossong is very important during orthodontic treatment. Other than that shipping arrived pretty on time.

December 4, 2019
Unprompted review
Rated 4 out of 5 stars

Competitive price

Competitive price, fee delivery available, would have given 5 stars, but forced to create a customer account - suppliers should always offer a 'guest' option at checkout.

November 22, 2019
Unprompted review
Rated 4 out of 5 stars

Service is efficient and all good…

Service is efficient and all good overall. Trying to stop using so much plastic with the flossing packs I thought would try the large floss stick with floss string wound round. Stick too large and unwieldy and difficult to tension floss - will just continue with the small sticks and hope they ate recyclable .

November 20, 2019
Unprompted review
Rated 3 out of 5 stars

Postage

I am happy that the I can get all of my products online and shipped to Ireland, however I find that the shipping cost is very expensive considering they are toothbrushes, dont weigh too much and are only being sent from the UK to Ireland. The postage also went up by £6 from my last order.

November 18, 2019
Unprompted review
Dentocare logo

Reply from Dentocare

Dear Lorraine

Thank you for your feedback on our services, we appreciate the time you have taken to let us know you have experienced an issue.

With regard to your issue I would advise that postal charges depend on weight, packaging how large the box is.


Once again thank you for contacting us.

Kind Regards
Dent O Care

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