Great price on shoes I was looking for. Promised delivery time was way too optimistic and was not fulfilled - which I expected, so no big deal. Otherwise everything perfect. So just do not promise wha... See more
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I’ve been wearing a certain style of Columbia hiking shoe for a few years and Columbia has decided to stop making them, this company actually had several pair I ordered them. They shipped them to me.... See more
Everything worket fine. I was Just Surprise The payment was completed without verification in my bank and card as usual. Delivery 1 day later as announced but that's ok for the GLS service. Overall go... See more
Deporvillage as a e-shopping plateform is good, but the the product by Salomon Made in Combodia is NO good, too narrow. Seem made especially for SouthAcia people. Not for Uropeans
Company details
- Sporting Goods Store
- Activewear Store
- Bicycle Store
- Bike Accessories Store
- Outdoor Sports Store
- Running Store
Written by the company
Deporvillage es la tienda online de deportes líder especializada en ciclismo, running y outdoor. Contamos con un amplio catálogo de productos de las marcas más punteras del mercado, seleccionados por expertos para deportistas exigentes. Nuestro compromiso es ofrecerte el mejor material técnico con una experiencia de compra rápida, eficiente y diseñada para ayudarte a alcanzar tus próximas metas
Contact info
c/ Les Tines 32, PI El Grau, 08272, St Fruitós de Bages, Spain
- www.deporvillage.com
4.4
Excellent
465K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very good to deal with
Very good to deal with, and when I had a query about my order and emailed the company they were very quick to respond and sorted everything satisfactory.
July 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
AWFUL ALTOGETHER.
Awful.
Paid extra for rapid postage but the parcel was delayed, then got lost, then got returned to sender, but was marked as delivered.
No collection barcode. No clear communication. No one to speak to.
Absolute nightmare. First and last time I will be buying anything from these guys.
July 22, 2026
Reply from Deporvillage
Hi,
We have sent you an email regarding your case. We are working to resolve it as soon as possible.
We apologise for any inconvenience this may have caused.
Best regards,
The Deporvillage team
The shop is good but support might be better
UPD3: The shop is good, relatively fast shipping, but as soon as support concerns they might do better. One more thing happened. I used HelpDesk link from deporvillage.dk to sort out wrong phone issue and it was a link (looking legitimate) that points to fraud support company. Now I looked into that deeply and find out that was an ad looking like real HelpDesk link.
Support was not that fast as i expected but direct call to GLS helped.
I would recommend not to show ANY ADs on HelpDesk page.
-1 star for the ADs on the HelpDesk page
July 22, 2026
Unprompted review
Reply from Deporvillage
Hello,
We are very sorry to hear about the frustrating situation you described, and we appreciate you publicly alerting us about it.
We want to categorically confirm that the external webpage that charged you to start a chat does NOT belong to Deporvillage and has absolutely no affiliation with us.
Our customer service—whether via chat or any other channel—is, and always will be, 100% free of charge.
Unfortunately, what you described is a fraudulent practice (known as phishing or spoofing) where malicious third parties create sites mimicking well-known brands to scam users.
We actively investigate and report these types of scams, but it is an ongoing battle.
To safely and freely assist you with your original request (the one that led you to seek help in the first place), please contact us exclusively through the official form on our website:
https://www.deporvillage.co.uk/stc/contact
We remain at your disposal through our official channel to help you with anything you need.
Best regards,
The Deporvillage Team
Appalling company! Do not use!
Appalling, if I could give zero stars I would. Parcel was delivered to locker on 15/07/2026 only received delivery notification today. No barcode to open locker. Impossible to get in touch with company
July 22, 2026
Reply from Deporvillage
Hi,
We have sent you an email regarding your case. We are working to resolve it as soon as possible.
We apologise for any inconvenience this may have caused.
Best regards,
Your Deporvillage team
The returns process was quite…
The returns process was quite complicated and really did not work well. I was sent a QR code to allow a return where the label would be printed at the designated drop-off facility. 2 problems- the drop-off facility reads bar codes not QR codes, and secondly, the facility doesn’t have a printer. Without a printer you really are stuck!
The product was unsatisfactory. Not Deporvillage’s fault.
July 8, 2026
Reply from Deporvillage
Hi,
We have forwarded your comments to the relevant department to continue working on improving the shopping experience for our customers. Thank you for your cooperation.
Best regards,
The Deporvillage team
Sea to Summit 8" skillet.
Great product but the delivery was a little slow.
Very happy with my purchase. SV
July 22, 2026
Trail running
I Bought some Saucony trail running shoes yesterday and they arrived today at midday, great, fast and economical, an easy five star review
July 22, 2026
Delivery was late and no offer of a…
Delivery was late and no offer of a refund. Poor customer service and will bare this in mind in the future
July 22, 2026
Reply from Deporvillage
Hello,
We are pleased that you have received your order, although we are very sorry for the delay. We have taken action and have reported the situation to the shipping company to prevent future mishaps. We value your trust in us and we are committed to improving our service.
Best regards,
The Deporvillage team
Store cancelled my order due to lack of stock and have not refunded
I ordered an aircon unit on 29 Jun and was charged that day. They cancelled the order as out of stock. Cancellation notice advised I would receive a refund to card payment made with. Almost one month on and no refund received. No response to any chat conversations or emails, and have been unable to make contact. I would avoid this shop.
July 1, 2026
Unprompted review
Reply from Deporvillage
Hello,
After carefully reviewing your case, we can confirm that the issue has been resolved successfully.
If you have any further questions, we will be happy to assist you. Thank you for your trust and for giving us the opportunity to improve.
Best regards,
Your Deporvillage team
Excellent beautiful quality sandals and…
Excellent beautiful quality sandals and speedily delivered
July 22, 2026
Delivery estimate 4 to 5 days
Delivery estimate 4 to 5 days. Actual delivery 11 days. We had to cancel a holiday because of this. Not impressed.
July 21, 2026
Reply from Deporvillage
Hello,
We are pleased that you have received your order, although we are very sorry for the delay. We have taken action and have reported the situation to the shipping company to prevent future mishaps. We value your trust in us and we are committed to improving our service.
Best regards,
The Deporvillage team
My parcel is not recieve yet
My parcel is not recieve yet
From last 15 days parcel wandering all over the germany and then sent back to sender and i am waiting for it
801229449 my order number …
Shipment s00002409562
July 21, 2026
Reply from Deporvillage
Hello,
We are sorry to hear that your experience was not entirely satisfactory. We have checked and found no record or prior notification regarding this issue.
We would like to investigate this incident and get back to you as soon as possible. To do so, please contact us directly via our customer service team:
https://www.deporvillage.co.uk/stc/contact
Our team will prioritise your case to provide you with the assistance you need.
Kind regards,
The Deporvillage team
I received my parcel in time
I received my parcel in time. The product is in excellent condition.
July 21, 2026
Trust💯%
Best price, easy to order and speedy delivery. Buy with confidence.
Thanks guys. ✊️
July 21, 2026
Delivery was expensive and took ages
Delivery was expensive and took ages. Great price but don’t bother if you are in a hurry.
July 21, 2026
Reply from Deporvillage
Hi,
We are glad you received your order. We are very sorry for the delay and wanted to assure you that we have reported this incident to the shipping company to prevent it from happening again. Thank you for your understanding.
Best regards,
The Deporvillage team
Product never arrived
I ordered a product worth €200, but it never arrived because it was sent to the wrong address. I tried contacting customer support, but I only received automated AI responses and couldn’t get any real help.
I was unable to cancel the order or even start the return process, which made the whole experience extremely frustrating and unnecessarily complicated.
I will never buy from this seller again and cannot recommend them.
July 5, 2026
Unprompted review
Reply from Deporvillage
Hello,
After carefully reviewing your case, we can confirm that the issue has been resolved successfully.
If you have any further questions, we will be happy to assist you. Thank you for your trust and for giving us the opportunity to improve.
Best regards,
Your Deporvillage team
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