I love Dermstore in general, however, I was disappointed to see that a lot of the product reviews came from a third party site, and that site is one that gives free products in exchange for reviews. W... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a live chat, and it took longer than necessary because it was not answering the question I initially asked. I finally got to the answer. I asked a product question about volume of the products.... See more
Company replied
Extra samples to try are always appreciated. Especially with the cost of the products I am buying. They said I could use a 15% off coupon but it didn't apply to my order.
Company replied
Different container than I recently picked up at a local store that’s DEFINITELY authorized to carry skin medica, etc. products.
Company replied
Company details
Information provided by various external sources
Dermstore launched in 1999 with the vision of creating a trusted dermatologist-backed online beauty store. Founded by a board-certified dermatologist, the company became a safe haven where customers could purchase with confidence. We have since grown to offer a wide range of skin care and cosmetic brands. Our collection includes: professional-strength formulas (otherwise only available at a doctor's office), exclusive spa care lines, salon-grade brands, as well as hard-to-find niche and specialty brands from around the world. In 2013, Dermstore became a wholly owned subsidiary of Target Corporation. We are headquartered in Southern California with a Spa location in Hermosa Beach.
Contact info
90254, Hermosa Beach, United States
- 800.213.3376
- service@dermstore.com
- www.dermstore.com
4.1
Great
52K reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Easy online ordering
Easy online ordering, excellent product selection, superior customer service, quick delivery!!
May 1, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
OBAGI 20% vitamin c…
Ordered yesterday and they shipped today. Everything I needed was available and on sale. ❤️
May 4, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
First time customer
First time customer. Everything went smoothly. No problems. Thanks!
April 29, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I love Dermstore
I love Dermstore! They have a great product selection and carry the better brands that I love and a great discount program. Shipping is always quick. I also love their Beautyfix beauty box. ❤️❤️❤️
May 4, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Dermstore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
You guys always do a great job
You guys always do a great job! I hope you ststart carrying the whole line of Sweed. That would be great.
May 3, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
When I tried to login to your site
When I tried to login to your site, you said my password was incorrect and to request for a reset of my password. When I did that you said I don't have an account. When I used the same email address for which you said I had no account, you said that account belongs to someone else.
May 3, 2026
Reply from Dermstore
Hello
Thank you for leaving your review.
I am sorry to hear that you have not had the experience we strive to provide on this occasion.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Long time customer of Dermstore
Long time customer of Dermstore. Excellent website, easy ordering and fast delivery. I have found everything I have wanted at Dermstore.
April 14, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Good value for good products
Good value for good products, although hard to figure out how to use your rewards.
May 1, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Easy to navigate website
Easy to navigate website. And I love that you always get samples in your order.
May 3, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Dermstore - Bogus Company and/or Site
Neither the email listed on this page nor the phone number are legit. Placed an order for 3 items, received order confirmation. The email order confirmation had a total amount that was different than the check-out amount, and each item was priced higher than what was in cart (even before coupon applied). I sent an email to inquire as to charges, and received a non-deliverable to first email (which had no indication of non-responsive). Sent a message to the email listed on this page, which sent back a "email no longer valid" response. I am cancelling charges on credit card. FB reviews say much of the same things happening to numerous customers. Would NOT recommend ordering from this company/site.
May 3, 2026
Unprompted review
Reply from Dermstore
Hi Leah,
Thank you for taking the time to leave a review.
We are sorry to hear your recent experience hasn't been positive and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account?
Kind Regards,
Stephen
I entered the promo code twice and you…
I entered the promo code twice and you didn't apply it at check-out.
May 3, 2026
Reply from Dermstore
Hi,
I regret that the promo code was not applied during checkout. We'll investigate why this happened so that we can prevent it in the future.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia
You have a great selection
You have a great selection, platform is very user friendly, and delivery is a breeze!
April 30, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Easy and quick
May 2, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
You give discounts periodically
You give discounts periodically, which I really like plus it’s very easy to order. Goes right through immediately.
May 2, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I haven't shopped at Dermstore in a…
I haven't shopped at Dermstore in a while because I found the website difficult to use in the past.
This time was great.
The products I wanted were easy to find, reviews easy to access, how-to-video for a new-to-me item, and a free gift added without having to do anything.
Great work Dermstore!
May 2, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Love their bundle offerings and rewards…
Love their bundle offerings and rewards points for discounts on products that I would be buying anyways.
May 2, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Misleading marketing
I downloaded the app for my 15% new customer discount, but then it wouldn’t apply it to my order.
May 2, 2026
Reply from Dermstore
Hi,
I am sorry the new customer discount didn't apply to your order. We appreciate you bringing this to our attention, and we'll look into it. Thanks.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia
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