I love Dermstore in general, however, I was disappointed to see that a lot of the product reviews came from a third party site, and that site is one that gives free products in exchange for reviews. W... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a live chat, and it took longer than necessary because it was not answering the question I initially asked. I finally got to the answer. I asked a product question about volume of the products.... See more
Company replied
Extra samples to try are always appreciated. Especially with the cost of the products I am buying. They said I could use a 15% off coupon but it didn't apply to my order.
Company replied
Different container than I recently picked up at a local store that’s DEFINITELY authorized to carry skin medica, etc. products.
Company replied
Company details
Information provided by various external sources
Dermstore launched in 1999 with the vision of creating a trusted dermatologist-backed online beauty store. Founded by a board-certified dermatologist, the company became a safe haven where customers could purchase with confidence. We have since grown to offer a wide range of skin care and cosmetic brands. Our collection includes: professional-strength formulas (otherwise only available at a doctor's office), exclusive spa care lines, salon-grade brands, as well as hard-to-find niche and specialty brands from around the world. In 2013, Dermstore became a wholly owned subsidiary of Target Corporation. We are headquartered in Southern California with a Spa location in Hermosa Beach.
Contact info
90254, Hermosa Beach, United States
- 800.213.3376
- service@dermstore.com
- www.dermstore.com
4.1
Great
52K reviews
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Did not ship as promised with shipping.…
Did not ship as promised with shipping code. Now gift will arrive after Mothers Day. Also, did not let me use FSA card for purchase as advertised. I will never use Dermstore again under current situation.
May 4, 2026
Reply from Dermstore
Hello Kirk,
We regret that the shipping and FSA payment options did not meet your expectations, and we appreciate you bringing this to our attention. We'll review these issues to improve our service.
A message has been sent to your account.
Kind regards,
Liam
1) Mediocre customer service (did not…
1) Mediocre customer service (did not follow up with confirming the rewards were added when they said they would, and then they expired);
2) Had to push to get them to reach a resolution;
3) Often misleading rewards/promos
May 6, 2026
Reply from Dermstore
Hello PL,
We appreciate you sharing your concerns regarding the customer service and rewards program. We're sorry to hear about the lack of follow-up and any confusion with promotions. We'll review this to improve our processes.
A message has been sent to your account.
Kind regards,
Liam
Dermstore is a great site to go…
Dermstore is a great site to go shopping. Quality items with alot of information you will use. I have been using dermstore for skin and hair!!
May 5, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
One of my go-to online stores for high…
One of my go-to online stores for high quality skin care. Fast shipping and great selection of products. Have been using for over a decade.
February 27, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Easy and Fast Process
Very easy process and you guys had the perfect products for me to stock up on! I believe they will last me a while and I’m very thankful.
May 5, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I ordered the item on 5/2 and my…
I ordered the item on 5/2 and my expected delivery isn’t until 5/11.
May 2, 2026
Reply from Dermstore
Hello James,
We regret that the delivery timeline does not align with your expectations. We appreciate your feedback and will review our delivery process.
A message has been sent to your account.
Kind regards,
Liam
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Amazon is cheaper
May 5, 2026
Reply from Dermstore
Hello,
Thank you for taking the time to leave your review.
I have investigated your issue and sent a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Reply from Dermstore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Easy to order
May 5, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Favorite Skincare Store
I love the brands Dermstore carries, all reliable and high quality. I also appreciate the discounts and reasonable pricings offered by Dermstore. All in all, they're my go to for my skincare needs.
May 5, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Great discounts on my favorites
May 4, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Dermstore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
To find products that I love and trust
To find products that I love and able to use my HSA account. I had these same products in my online cart at another store but couldn’t afford them. I have been having scalp issues for a long time and so happy that I am able to get a product I trust.
May 4, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
This was an amazing deal
This was an amazing deal. I love all the products that were received.
April 28, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Easy to navigate website
Easy to navigate website, well -organized and easy to find what I was looking for. Free shipping is a plus
May 4, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Ordering is so easy!
Ordering products from Dermstore is easy. I can't wait to get my products!
May 4, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Website was easy to navigate
Website was easy to navigate, FSA eligible items gave clear instruction on how to check out. First purchase was great!
May 4, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
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