I love Dermstore in general, however, I was disappointed to see that a lot of the product reviews came from a third party site, and that site is one that gives free products in exchange for reviews. W... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a live chat, and it took longer than necessary because it was not answering the question I initially asked. I finally got to the answer. I asked a product question about volume of the products.... See more
Company replied
Extra samples to try are always appreciated. Especially with the cost of the products I am buying. They said I could use a 15% off coupon but it didn't apply to my order.
Company replied
Different container than I recently picked up at a local store that’s DEFINITELY authorized to carry skin medica, etc. products.
Company replied
Company details
Information provided by various external sources
Dermstore launched in 1999 with the vision of creating a trusted dermatologist-backed online beauty store. Founded by a board-certified dermatologist, the company became a safe haven where customers could purchase with confidence. We have since grown to offer a wide range of skin care and cosmetic brands. Our collection includes: professional-strength formulas (otherwise only available at a doctor's office), exclusive spa care lines, salon-grade brands, as well as hard-to-find niche and specialty brands from around the world. In 2013, Dermstore became a wholly owned subsidiary of Target Corporation. We are headquartered in Southern California with a Spa location in Hermosa Beach.
Contact info
90254, Hermosa Beach, United States
- 800.213.3376
- service@dermstore.com
- www.dermstore.com
4.1
Great
52K reviews
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I got nothing
I got nothing. They dropped my order to wrong address. Customer service is bad. They did not replacement or refund to me. I am.not sure if I am going to get my product. I asked for a refund because I don't think the product is from USA. The shipping carrier is UniUni. I know if some stuff from China, usually they used this shipping company for transfer product from China to their store then ship to customer. But I don't get my refund yet. Not recommended this website because return or refund is hard. Maybe we will lost money and also get nothing.
May 1, 2026
Unprompted review
Reply from Dermstore
Hello Daisy,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
I love dermstore
I love dermstore. Your products arrive on time and packaged securely. I believe there is always room for improvement so I don’t give 5 stars. That said you guys are great!
May 1, 2026
Reply from Dermstore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Extra samples to try are always…
Extra samples to try are always appreciated. Especially with the cost of the products I am buying. They said I could use a 15% off coupon but it didn't apply to my order.
May 1, 2026
Reply from Dermstore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Coupon Dupe
I love the products as evidenced by my time with the company. However, I would love to be able to use the
discount coupon which acoompanies my order. I
cannot enter it at the time the order is placed. Hence, they are tbrown away. I feel cheated.
March 24, 2026
Reply from Dermstore
Hello Deborah,
Thank you for leaving your review.
I am sorry to hear that you were unable to apply a promotion to your order on this occasion, and I appreciate the disappointment this must have caused to you.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Fine Hair (FSA Eligiable) vs. Thick/Coarse (Not FSA Eligable)
I'm interested in understanding why the derm store has Olaplex shampoo and conditioner for fine hair that is eligible under FSA, while Olaplex for thick hair has almost the same ingredients, and yet, for coarse/thick hair, it is not FSA eligible. To me, that is extremely odd and should not be allowed. It should be all covered or not at all, as the people this mostly affects are minorities, as they typically have thick/coarse hair.
Order number
754588804
April 29, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review.
I am sorry to hear that the item you wanted to purchase was not available on FSA at this time.
I have sent you a message via your account to help with this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
Great value and product selection
Amazing value and great product selection. Almost everything worked perfectly for me.
Would definitely buy something like this again.
December 18, 2025
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I was happy with the products,and quick…
I was happy with the products,and quick delivery
November 25, 2025
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I can't used my FSA card for this order
April 30, 2026
Reply from Dermstore
Hello Yelena,
Thank you for leaving your review.
I am sorry to hear that on this occasion you could not complete your order with FSA, and I appreciate the disappointment this must have caused to you.
I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so?
Kind Regards,
Kayleigh
I love how organized the menu is
I love how organized the menu is. I also really enjoyed the descriptions of items, how to use, and a breakdown of ingredients and skin types.
April 29, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Easy online purchase
Easy online purchase, no issue and/or concern during purchasing process.
April 29, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Great products!
April 30, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
It is very convenient to use the…
It is very convenient to use the website to place an order. My order usually arrives in a timely manner also.
April 30, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Order arrived on time and I had a…
Order arrived on time and I had a reward so my purchase cost me even less
April 30, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I was unable to find the spot to enter…
I was unable to find the spot to enter the code for 25% off. I called and got help but make it easy to find
April 30, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Order process and great products!
April 30, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Awful return process
This return overall has been awful and required me to spend more time than necessary. I had to reach out and speak with an agent each time to get anywhere. First off, the system couldn’t even locate my order for me to initiate a return even though I’ve received multiple emails with my order number on there. There was a delay on the return which was probably a transit issue but just added to how this return was not a smooth and easy process. Finally, after a long wait, I receive an email stating I should be expecting refund in 5 business days. I wait and I give it an extra 3 days but nothing. I then have to reach out again to learn that an agent had to send proof to financial department in order for me to get my money back. This was very frustrating since I was informed via email to expect something that wouldn’t have happened on its own. Overall terrible process.
April 13, 2026
Unprompted review
Reply from Dermstore
Hello Nancy,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter is now being resolved by our investigations team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
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