I love Dermstore in general, however, I was disappointed to see that a lot of the product reviews came from a third party site, and that site is one that gives free products in exchange for reviews. W... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a live chat, and it took longer than necessary because it was not answering the question I initially asked. I finally got to the answer. I asked a product question about volume of the products.... See more
Company replied
Extra samples to try are always appreciated. Especially with the cost of the products I am buying. They said I could use a 15% off coupon but it didn't apply to my order.
Company replied
Different container than I recently picked up at a local store that’s DEFINITELY authorized to carry skin medica, etc. products.
Company replied
Company details
Information provided by various external sources
Dermstore launched in 1999 with the vision of creating a trusted dermatologist-backed online beauty store. Founded by a board-certified dermatologist, the company became a safe haven where customers could purchase with confidence. We have since grown to offer a wide range of skin care and cosmetic brands. Our collection includes: professional-strength formulas (otherwise only available at a doctor's office), exclusive spa care lines, salon-grade brands, as well as hard-to-find niche and specialty brands from around the world. In 2013, Dermstore became a wholly owned subsidiary of Target Corporation. We are headquartered in Southern California with a Spa location in Hermosa Beach.
Contact info
90254, Hermosa Beach, United States
- 800.213.3376
- service@dermstore.com
- www.dermstore.com
4.1
Great
52K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Order process and great products!
April 30, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Awful return process
This return overall has been awful and required me to spend more time than necessary. I had to reach out and speak with an agent each time to get anywhere. First off, the system couldn’t even locate my order for me to initiate a return even though I’ve received multiple emails with my order number on there. There was a delay on the return which was probably a transit issue but just added to how this return was not a smooth and easy process. Finally, after a long wait, I receive an email stating I should be expecting refund in 5 business days. I wait and I give it an extra 3 days but nothing. I then have to reach out again to learn that an agent had to send proof to financial department in order for me to get my money back. This was very frustrating since I was informed via email to expect something that wouldn’t have happened on its own. Overall terrible process.
April 13, 2026
Unprompted review
Reply from Dermstore
Hello Nancy,
Thank you for your review.
I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter is now being resolved by our investigations team.
Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist.
Kind regards,
Liam
Giving a discount without having to…
Giving a discount without having to sign up for a renewal without trying the product first.
April 30, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Customer service rep’s tone was rude…
Customer service rep’s tone was rude and condescending when simply inquiring about a matter that was not made clear. Clearly this individual doesn’t like their job and takes out their own anger on your customers. Will never shop here again because of this client experience.
February 16, 2026
Reply from Dermstore
Hello Morgan,
We regret that your inquiry was met with rude and condescending service. This is not the experience we want for our customers. We appreciate your feedback and will address this internally to ensure better service going forward.
A message has been sent to your account.
Kind regards,
Liam
you cancelled my order without any…
you cancelled my order without any explanation. it was a gift for my moms birthday.
April 30, 2026
Reply from Dermstore
Hello,
We regret that your order was canceled without notice, especially as it was a birthday gift. We'll look into why this happened.
A message has been sent to you.
Kind regards,
Liam
I appreciated the quick delivery and…
I appreciated the quick delivery and assortment of products available.
April 24, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Excellence Experience
Very easy ordering. Product descriptions and reviews are so useful. I trust Dermstore to have my back. I've never been disappointed.
April 29, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Love little free gifts :)
April 29, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Resetting my password took a ridiculous…
Resetting my password took a ridiculous number of reCAPTCHAs, I lost track after the sixth or seventh. I pressed on to complete the order, but I won't be returning any time soon unless I get a mailer advertising a huge sale. Also, your chat button is not appearing as your help page advises, in the lower right corner of the webpage
April 29, 2026
Reply from Dermstore
Hello DC,
We appreciate you bringing these issues to our attention. We're sorry the password reset process was so difficult and that the chat button wasn't working as expected. We'll investigate these concerns to improve our customer experience. Thanks for your feedback.
A message has been sent to your account.
Kind regards,
Liam
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
update: Upset my already sensitive skin
i called the number they replied with. a very nice lady told me that nothing can be returned once it’s used. how else am i supposed to know whether i will have a negative reaction to it, of course i used it. she said i can mail it back and the warehouse team will reach out to me to decide if they will refund me - that’s very funny, i know now that they will not contact me and just wanted my FSA money, not my satisfaction with their products.
April 1, 2026
Reply from Dermstore
Hello Ellie,
We appreciate you sharing your experience. We're sorry to hear about the issue with the return and the concerns about the process. We'll look into the communication you received and how we can improve our procedures. Your feedback is valuable to us.
A message has been sent to your account.
Kind regards,
Liam
Reply from Dermstore
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
I had some issues with auto populating…
I had some issues with auto populating the addresses but got it done.
April 29, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Great choices and prices
April 29, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I ordered Skinceuticals Advanced RGN-6
I ordered Skinceuticals Advanced RGN-6. I got a message that the sale didn't go through. Then I got an email thanking me for my order! I don't know if the transaction went through or not.
April 29, 2026
Reply from Dermstore
.
Where's my 15% discount?????
While you offered a 15% discount for the first purchase, I wasn't able to apply it no matter how many times I tried to check out with the correct code. That's called false advertising.
Nancy Cetlin
617-821-7251
April 28, 2026
Reply from Dermstore
Hi Nancy,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the discount on your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Long time happy customer
I have ordered products from Dermstore for several years. The selection is outstanding and shipping time is very reasonable.
March 7, 2026
Reply from Dermstore
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.