Derwent Living Reviews 

I was just wondering if anyone knew if I’d be allowed to swap to a 2 bed house with Derwent living. I’m currently in a one bed flat but it’s too small as my grandson stays here a lot whilst his mum works. I’m also in Erewash and wanted derby area as my daughter and myself work in derby. My grandson is also at school
In derby which sometimes make it difficult for me to get him to school. I am not on any benefits and work full time. Thank you

I HAVE BEEN LIVING IN THIS 2 BED FOR 4 YEARS COMING UP. A MIDDLE AGED CARCASION WOMAN AND HER BOYFRIEND MOVED IN 1 YEAR LATER WHOM I WAS WARNED BY THE MAN WHO SHE EXCHANGED WITH SAYING "SHES NOT ALTOGETHER THERE IN THE HEAD "! HIS DAUGHTER TOLD ME SHE ACTUALLY FILMED KIDS IN HER LAST PROPERTY AND HOW THEY CELEBRATED WHEN SHE LEFT THR PROPERTY,AND SINCE SHE MOVED NEXT TO ME SHE SAID SHE HATES ME AND STICKS 2 FINGERS UP AT ME! HAS AND IS CONSTANTLY STALKING ME,DEFAMATION OF MY CHARACTER ON NUMEROUS OCCASIONS, STARING AND INTIMIDATING MY CHILD,SWEARVED HER CAR INTO ME AND MY CHILD OVER; TRHEATNING TO RUN US OVER , SHES STILL VIOLATING MY PRIVACY ON A DAILY BASIC,INTIMIDATING MY GUEST THREATING AND PHONING THE POLICE ON ME VIDEOING ME WALKING PAST HER CAR ,THEN PHONES THE POLICE ON ME!!
SHE FOLLOWS ME OR SENDS HER BOYFRIEND TO STALK ME.THE HOUSINGS MANAGER PRETENDS TO HELP BY WASTING MY TIME REFERING ME TO SOMEONE WHO WAS SUPPOSE TO HELP ONLY FOR IT TO BE REFERED BACK TO THE HOUSING MANAGER AND WITH ALL THE RELEVANT INFOMATION GIVEN DOES ABSOLUTELY NOTHING!!!!!
WHEN IVE REPORTED HER FOR THE PAST 3 YEARS POLICE HAVE MOCKED ME,SHOUTED AT ME,DISREGARDED MY FOOTAGE ,WENT ON THE WRONG DAY TO GET CCTV ,POLICE COMMUNITY OFFICER DIDNT COME OUT WITH HOUSING MANAGER TO HELP ME GET OUT OF THIS TOXIC ENVIRONMENT .IVE ASKED FOR 3 PPN ORDERS LAST ONE 31ST MARCH ..NOTHING!!! TO THIS DAY.
PURE SINISTER CORRUPTION.
I HAVE A RIGHT TO LIVE IN PEACE AND SAFTEY ESPECIALLY TO SAFE GAURD CHILD FROM ILLEGAL STALKING HARRASING NEIGHBOURS.LOOKS LIKE IM THE ONE PROTECTING MYSELF AWAY FROM HOUSING AND POLICE AUTHORITIES WHO NEVER GET BACK TO YOU,FAILING TO FULFILL THEIR JOB PROCEDURES.
GOD HELP US IN THIS LAWLESS CITY OF DERBY AND NEIGHBOUR HOOD.🙏AVOID DERWENT LIVING AT ALL COSTS OR ATLEAST UNTIL THERES A CHANGE OF A TOP DOWN MANAGEMENT SYSTEM.

I have been having an on going issue with my boiler since being hear just over a year ago, it's recently got worse having numerous engineers out because we have been left with no hot water or heating...they come it's OK for a day or w then goes again. Some parts got ordered for a month later, I understand things break...I rang twice 1 day with total refusal of an engineer coming out now. To be told you have heaters and water to wash with...yes hot water!!! Are they going to be paying my electric from using these heaters! I'm guessing not! We both work full time we want to be able to be to come home and bath/shower...we are having to wait till 7th Jan. So unhappy with this. Now having to keep going to friends and family to use there showers. The engineers have be great and most of the phone calls but the 2 ladies I had on Wednesday spoke to me like dirt.

Still waiting for Derwent to repair our fence even attend and make it safe till they can
Ten month now this has been going on
All you get from them is all fencing projects are on hold
Sadly l can see someone getting hurt with this as it’s along side a public footpath and road
Spoken to them today 1/11/2022 to get someone to come out see what occurs
And Derwent when you reply realise you have already have the details and pictures needed
If no joy I will look to take it up with the ombudsman service

Ignorant housing associataion with ignorant housing officers... Never answer emails...or social messages... Renting with them past 2 years...payments all made and they cant be arsed write me a small letter saying me and the mrs have lived here past 2 years... Lets see what happens if i stop paying rent... Maybe i will ignore you when you want your rent money

Why is there no contact details or someone to talk to

Its amazing to jump list in lincoln all you need is a sister at the Council tell lies disgusting will be naming and shaming let a 2 bed flat near uni in lincoln lately will be naming and shaming later disgusting

This company beggars belief as to how bad they are!
I didn't realise such incompetence still existed in the 21st century.
They ring up late in the evening claiming you're in arrears and demand payment over the phone, sounding for all the world like a scammer.
This was sorted by going into their offices and speaking to a manager, we were not in arrears at all.

Then they cold-called again and asked for personal information for 'data protection’.
Why on Earth would you give a cold caller your personal information?
"I've told you who I am" they said, well a scammer would say that wouldn't they.
This was resolved by telling the caller I would call the office and ask for them.
I don't know why they think their behavior is normal.

Then they called saying they needed to block both our doors with scaffold to access next doors roof, so, we have no way in or out for the week it’s going to take you to repair next doors roof?
“Use a window” we were told!
Clearly it would have been against the law to block the doors, but they insisted we would be in breach of our tenancy if we didn’t allow it, that’s their ‘go-to’ threat to gain compliance.
Yet another trip to their offices to sort it out!

It took them two years to come out to the garden gate to repair the access, my wife’s occupational therapist was helping us with this, she said she had sent 27 emails to Derwent but had no reply, and she had never known anything like it.
We had moved out by the time they came to do the work.

The worst one was a complaint raised by my wife about the housing officer, they are supposed to call you back within 48hrs but never do, yet following the complaint the same housing officer then managed to call my wife and start making threats about leaving a cardboard box in a bin.
I took over at that point as my wife suffers from severe anxiety and had to be seen in hospital following their threats, I complained and went through their lenghtly, multi-stages, complaints procedure, which I'm sure is just there to knock you back and put you off pursuing it.
The complaint ended up at the housing ombudsman who found in our favor and severely lambasted Derwent Living for the way they had been carrying on, that is despite Derwent Living investigating themselves several times and finding no wrong doing, can’t see the wood for the trees then!
We were also awarded compensation by the ombudsman, this was the third time we had been awarded compensation due to Derwent Livings poor conduct.

The ombudsman also ordered them to apologise, and they had to do that twice because they couldn’t get it right first time!

If their complaint procedure was fit for purpose, they wouldn't have suffered such humiliation at the ombudsman stage, and if they hadn’t been so snotty, a complaint wouldn’t have been raised in the first place.
And if they didn’t have to keep paying out compensation for their negligence, they wouldn’t have to put the rent up to cover their losses.

Even my wife’s Doctor wrote to them but still they carried on.

During the ombudsman stage I did a subject access request and discovered that they had said they are “over and above” us. That didn’t go down well with the ombudsman or me, there is no one at that place who is over or above me that’s for sure.
It also showed that one of their internal investigations found that they had not followed correct procedure, despite that, they then wrote to us telling us they had done no wrong as they had followed procedure!

They couldn't even get my wife's name right when they wrote to us, despite telling them numerous times, they are just rude and unprofessional.

If you are thinking or renting from this place, do yourself a favour, and look elsewhere.

Just in case Derwent living read this and leave the response they seem to normally leave to poor reviews on here, don’t bother asking me to email or call to discuss it, I’m sick to death of repeating myself and having nothing change. You just carry on unabated.

I see that despite my above comment about not leaving your standard cut and paste reply to contact you by email, that you have gone ahead and done it anyway. Contacting you makes no difference, the only thing you understand is the ombudsman slating you, so I’ll just wait for you next disaster and let them sort you out.
Like I said, totally incompetent!!!

The worst so far, services received. The company refused a while ago to show me the property I was about to apply for, despite this, asked for all funds to be paid. Genuine playup of the customer (key worker for the area).

Awful company, they do not care about their tenants and all they care about is money and increasing your rent every single year. They ignore any contact, but I bet they'd be straight on the phone if I stopped paying the nearly £700 a month rent. They are awful, do yourself a favour and rent from someone else. They are even worse since merging with places for people.

They wanted me to Write down where I'd been living for past 10 Yr s I did can't give any more places than I've had but still keep asking then asking what religion I am white British so I wrote down I'm British but still asks the same question so I gave up stupid form

Derwent Living Derby - never available, never answer calls ( systems always down). My partner is trying to sell his flat and has somebody interested to buy 100% - can we get hold of them to organise a valuation? NOPE! Emails have been sent, phone calls made - nothing.
Frustrating, because he cannot sell this property without their co-operation, and they won't!

I've been with derwent living for 6years now my circumstances have changed dramatically. I've asked for a two bed room as need to down size because of the bedroom tax but no help at all. Recently I've had a lot of problems with arashment criminal damage and Domestic violence police was involved gave housing all the evidence in which was countless crime numbers a letter from my dr witch was sent over to Lisa Gregory but to this day I've heard absolutely nothing. They say in there books they will make sure they will help. I've been let down and my youngest son has too I am looking to seek advice on this as I feel unsafe in my own house got window alarms fitted for safety reasons 🤔 and still no help. There very rude as long as rent is paid there not bothered

I have a 50% shared ownership property with this company which I bought my ex partner. We split up and he has not lived there for 2 years. Last summer I put the property on the market and accepted an offer but Derwent living's solicitors worked so slowly and took so long (nearly 8 months) that the buyer got tired of waiting and pulled out.

I then looked at buying the rest 50% myself, at the time I couldn't afford it but I recently had had a pay increase which meant I now could get a mortgage for the full amount. My mortgage would transfer my ex's share into my name whilst simultaneously allowing me to buy the rest so I would own 100%.

It is now 1 year down the line and I am still not further off from purchasing this property. Apparently Derwent Living's solicitors refuse to accept that my mortgage would transfer my ex's share in my name and allow me to buy the rest all as one transaction - apparently this has to be done as two separate mortgages which means I now have to start all over again from the beginning and get a new mortgage offer!!!! They knew right from the start what my intentions were so why did they wait nearly a year to tell me this?

This company will deliberately be obstructive as possible, they will go out of their way to make things as difficult as possible for their customers. they only care about profits not people. What kind of company allows a whole year to go through without a sale completion? They have deliberately changed the goal posts and been as unhelpful as possible.

I am now going to start legal proceedings against them and I am also going to the press to warn others about this awful awful company. PLEASE DO NOT BUY SHARED OWNERSHIP WITH THIS COMPANY - YOU WILL LIVE TO REGRET IT AND IT WILL BE EXTREMELY DIFFICULT TO GET AWAY FROM THEM AS THEY ARE INCOMPOTENT!!!!!

* Further update * - I have written evidence that this company lies. I have had to pay a valuation fee for my property every three months. When I wrote in and complained, on their complaint response it actually says "The owner is not asked to pay a revaluation fee every 3 months" - which is an absolute lie!!!! Do not trust this company.

Very poor service not many know how to do there job got bad damp all downstairs they left us like this since November last year I have children and my husband us vulnerable they don't care as long as they getting rent each month iam taking legal action against them now avoid going to these carnt wait to get out of this house

Absolutely disgusting. The company was rude I had bed bugs which was not pleasant and there was rubbish left behind under the bed and everywhere. The bathroom I had a sink which was leaking and was reported twice nothing was done about it also had a toilet at on its side nearly falling onto the floor and was fixed but was not a great job still. The kitchen hob had green vile liquid around the controls and the sink tap was broken and spraying out water. I did report it with maintenance and I got told to make do so I replaced this myself. The bins was always full and received harassment emails in regards to putting rubbish on and in them. I would highly recommend not going here.

I have been applying for loads of homes on their website, the first come first served adverts and have never been successful 😢on two occasions I was literally refreshing the page constantly and a new home was added, I was logged in, application fully completed and verified and guess what? It was given to someone else😢this has happened 7 times now and on two occasions I was constantly refreshing the page when the home went live! I’ve lost all faith and wonder just who is getting these homes👎🏻

All Derwent care about is housing druggies and alcoholics / decent people are in the minority- anti social behaviour/ drug dealing / all accepted - they are an absolute disgrace and should never be landlords

Disgraceful. SIX MONTHS with no heating. Constant harassment & threats by them. Numerous breaches of Coronovirus Regulations placing my life at risk as I am disabled and extremely vulnerable. Their recent "partners" Places for People are even worse. Bunch of lying bullies.

After making numerous complaints to council about abuse and smoking cannabis from next door neighbour for over two yrs now and police I have phoned about this Derwent council still haven’t done nothing it ok for them they sit in there office and don’t have to put up with it . I’ve done everything they said me the tenant who done all the running about not them even my children smell it we stop opening windows now as the smell of cannabis still comes through into the house but it ok for Derwent they don’t live next door to this each time I contact them about this my neighbour threatens me still nothing has been done two yrs of hell and still going on