Derwent Living Reviews 

I’m a derwent living tenant who as lived in my property for 5 years. I am also disabled and have recently gone through a occupational therapist to try and adjust the house for my daily living. We’re in the middle of March now and my occupational therapist has been trying to get simple things such as: a grab rail and banister so I can get upstairs. She had been requesting this since before Christmas! She’s had to request it 3 times already! Got promised by a manager last week that it will be done this week... still haven’t heard anything!! Derwent are definitely a company to avoid if your disabled as they don’t care at all! Try to avoid them if possible! I’m now on the waiting list with the council as I feel more would be done so I can try to live a more normal life!

I cannot fault my property at all. Have lived there 5 and a half years since it was built and love the house and the area however; we have had issues with 2 of the neighbours ongoing for years. Derwent have been absolutely no use at all in sorting the issues out. We have a neighbour fly tipping rubbish, rats due to their garden being a complete mess, slamming doors and visitors all hours. Another neighbour is constantly having harsh arguements and their child is being arrested, bought home by the Police at all hours of the morning, shouting and screaming. All Derwent seem to do is post a generic letter to all tenants asking them to be respectful. hardly right when this has been going on for nearly 5 years and we are still in this situation and it is only getting worse!

What a great company to deal with. From the very helpful & friendly lady who took the booking through to the great service from the driver who dropped off & collected the skips. Recomend this company anytime.

I would not rate derwent living for anything I am a vulnerable household and have been without hot water and heating for nearly 5 weeks now and all they can say is there’s nothing we can do I have been given a blow fan heater but as we are all aware with COVID these are very unhealthy and very expensive to run I have now got to go threw the coldest part yet and with rheumatoid arthritis got to wait until the 4 January for repairs these people are unhumain and are not bothered as long as there rent is paid I would telll anybody to stay welll away from this outfit

Officer David Singh gave me a lot of support during the process of my check-out of my flat in the Farthings. Thanks for his help!

Reported boiler problem and .. Someone came.. Didnt bother listening to the problem having with the boiler turning itself on 5 or 6 times in an hour along with radiaters.. This is an emergency... If you want pay the high bills we are getting your welcome... Or i could call for someone look at it and charge you? Guessing this is why the last person left this property now already... 3 months or so in amount of stuff ive had to report is crazy for a newish house... What a mistake... Its fine... Ill just let everything rot and then leave it

Brilliant service and great customer service xox

From applying to getting the keys to the property the process was hassle free and smooth. We had a minor issue with the heating and hot water not working but Derwent sent out an engineer the same day and it was fixed.

Everything happened very quickly and all the staff I dealt with were very helpful and friendly. The flat itself is great. It's spacious, in a lovely area and quiet. I love it. Thank you.

This company is fantastic.
Very professional. We feel very looked after but not like someone is watching us all the time.
We both know that we would be comfortable going to them with any issues and know they would help us.

Very helpful with a situation when the socket fell off. It was resolved quickly.

very smooth process viewing and accepting the place, 4 stars for some minor repairs that need carrying out. very communicative and supportive team.

Absolutely disgusted with derwent living and there response to my noise complaint regarding neighbours above, I expect a certain amount of noise yes but not to the point when it can be heard down the telephone!!!! I have to work from home and when your getting customers saying to you ‘what is that loud noise’ that is bad... yet derwent seem to seem this ok and expect me to constantly find the time to record the noise and fill out these useless forms,,, if I had the time to record the noise I would but unfortunately I have to work!!! To top it off they allow smoking of drugs in the block of flats which doesn’t help me with my chest as the communal door area stinks 😷

Derwent clearly is not interested in sorting the issues out - only resort left is for me to move!!!!

great service by David Singh! always here to help! He never delays his email responses and never let me down when I had problem with my parking at The Cube! Amazing guy, top quality service! 10/10!!!

Absolutely went out of their way to help me! Amazed and extremely happy with the outcome, would not have expected this level of service from many places. Special mention to David Singh who personally responded to the particular impossible seeming issue i was having.

I have found the property to be at a high standard and the staff have also been most kind and helpful. I have also been sent all the health and safety certificates for the gas and electric.its really been a fantastic start to a new property and I could not have asked for any more.

Derwent was brilliant no mess about what so ever... I'd reccomend them to family and friends.

Very helpful and professional fast process didn't realise it would have been so straightforward

I am very Happy with our new home it’s just beautiful and exactly what we hoped for .x All staff are so friendly and helpful .x It’s such a lovely housing group .x Would definitely rate Derwant Living as the best if you need to rent a home .

It's the first time I've rented from a housing association and was quite shocked to get accepted, on my first application.
Everything seems OK except I was not aware that there would be no carpets in the flat. It was not clearly advertised of the fact. More expense