Designer Glasses Boutique Reviews 

697
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Many people highlight the exceptional quality of the products, noting that the designer glasses arrive in pristine and authentic condition. Customers frequently praise the remarkably fast delivery service, often receiving their packages securely wrapped within just a couple of days. Buyers also appreciate the competitive pricing and the responsive customer support team that quickly answers questions. Though some customers noted significant delivery delays and long waiting times. Others also mentioned receiving items in the wrong size or finding that the purchased glasses did not meet their expectations.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the fantastic selection of... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient support and helpful... See more

Delivery service

Customers had positive experiences with delivery_service, consistently praising the exceptionally fast... See more

Order

Reviewers mention positive feedback about order experiences, highlighting unbelievably quick dispatch and... See more

Price

People report positive experiences with price, consistently praising the competitive rates and great value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from this company. I had been looking for a pair of YSL sunglasses at a reasonable price, ordered them and they arrived less than 48 hours later. Really well packaged and perfect. I... See more

Rated 5 out of 5 stars

What a great site this is, got an excellent price for some Maui Jims, very fast postage and beautifully wrapped. The customer service is really good too, answered emails quickly and very helpful, I'd... See more

Rated 5 out of 5 stars

I made a total mess of the order, on both the prescription and glasses size. Emma was very patient and resolved both issues without any additional charge. Have used in the past and will certainly use... See more

Rated 5 out of 5 stars

Designer Glasses Boutique offered authentic Oliver Peoples glasses in multiple models, colour variations and sizing, which I found most other websites did not. I also found their prices to be very co... See more


Company details

  1. Glasses Store
  2. Sunglasses Store

About Designer Glasses Boutique

Written by the company

• Official stockists for all our brands This means all of our stock comes directly from the manufacturer and therefore comes with the correct instructions, packaging and valid guarantee.

• UK based Here at Designer Glasses Boutique we are a UK based and have a high street shop. This allows us to have complete control of all the glasses that we glaze. Before all our glasses are sent out all the glasses and lenses are checked by a qualified dispensing Optician. Being in the UK you are able to pick up the phone and ask us any questions that you may have.

• 100% genuine glasses and sunglasses Every item sold by Designer Glasses Boutique is a 100% genuine item supplied to us directly from the manufacturer. We do not sell second hand or replica glasses.

• We care We would love to hear from you, we pride ourselves on listening to our customers so if you have any questions or feedback please get in touch! We listen to all our feedback carefully to make our service the best you’ve ever had!

• 100% secure online ordering The Designer Glasses Boutique has a 100% secure online checkout. We use secure online credit card processing; the Designer Glasses Boutique employs Opayo as their secure e-payments gateway. The Designer Glasses Boutique does not, and will not, collect or store credit card information or any other sensitive information over the course of a transaction.

• Free Delivery within the UK on orders over £200 We offer free delivery to all our UK customers on orders over £200, the free delivery is a 48 recorded signed for service, so you can be sure your new glasses are delivered to your door securely.

Contact info

4.8

Excellent

TrustScore 5 out of 5

697 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(697)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trustworthy, reliable, fully recommend

I've ordered from a number of online glasses sellers. Some good, some not so good. Pleased to report that these guys are the former!

I was conscious that their name could just be a spoof company but felt reassured by the number of positive reviews.

I also sent them an email before ordering to make sure they had the item in stock. A bug bear of mine is when online providers don't and there's inevitable delay of 3-4 weeks whilst they source them. Thankfully, i heard back from Lucy at the company who was very quick to communicate back and helpful at all times throughout the process. It's these sort of interactions that mean i will become a repeat customer of there's. Kudos.

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous

Fabulous buying experience with Designer Glasses Boutique!

I was given advice from Lucy on the colouring and tinting with a particular pair of sunglasses, which heavily influenced my decisioning on the lenses; I really couldn't be happier with them.

Service as a whole, and pricing is superb.
Highly recommend and thank you to Lucy + team :)

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company. I bought some DITA SEQUOIA glasses from them at a great price. I found them a lovely company to deal with.

I bought the glasses through the website as I don't not live anywhere nearby. Glad to say they are very trustworthy, a pleasure to deal with. I was a little nervous to spend that money with a company I didn't know, but it was a brilliant experience and I would happily do so again.

April 1, 2024
Unprompted review
Rated 3 out of 5 stars

product great

product great, fast expediting unfortunately they are using Royal Mail for delivery, Royal Mail are useless in my area

March 28, 2024
Rated 5 out of 5 stars

Cannot recommend enough

Cannot recommend enough. Great service from DGB have bought several glasses over time from them and also had several pairs of prescription glasses. The staff are amazing if you have questions or requests and my glasses have been sent quickly and always perfectly wrapped

March 27, 2024
Rated 1 out of 5 stars

I have ordered frames which were marked…

I have ordered frames which were marked as in stock online and was notified that they would be despatched in 4-6 days . 3-4 weeks later, still haven't received anything. I have contacted me through the chat and told me that the glasses were coming all the way from Italy and therefore a little delay. I wanted these glasses because they were supposed to be available immediately.
This company is advertising as holding stock when they clearly don’t! That is so misleading and very unprofessional. I would not recommend this website !

March 16, 2024
Unprompted review
Designer Glasses Boutique logo

Reply from Designer Glasses Boutique

Hi Izzy,
Thank you for your comments and I am sorry to hear that you are dissatisfied with our service, I can see that we refunded your order straight away, when you queried the delivery time.
I can see that we emailed you to advise the order would be sent out to you in 7-10 working days, I am sorry if the delivery time was longer than you expected.
If we can do anything to help you in the future, please do not hesitate to contact us.
Thank you,
Fiona

Rated 5 out of 5 stars

Oliver Peoples sunglasses

Ordered sunglasses which were dispatched on the same day. They arrived within 2 days. They were £130 less than what the maker were charging on their own website. They are 100% genuine. No question. Will use designer glasses boutique again. Very happy.

March 30, 2024
Unprompted review
Rated 5 out of 5 stars

The real deal and excellent customer service!

At first I was dubious as selling Prada sunglasses for £115 under retail price but these are the real deal and provide excellent and timely customer service via email. My sunglasses arrived quickly but had a slight manufacturing fault, a warranty claim was immediately raised and the day after I returned my sunglasses I had a brand new pair arrive via Royal Mail. Excellent, will use again and recommend.

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer

I give 5 ⭐️ for Great customer service, 💨 Fast Delivery and stock the Best Brands.
Big Thank you 💋

March 14, 2024
Rated 5 out of 5 stars

Great experience - highly recommended!

Great friendly service, efficient communication which kept me up to date at every step. And, when I asked for a specific delivery date due to being away, the team was very flexible and the glasses (which are fab and which I couldn’t get anywhere else) were delivered exactly when promised. Thank you - a great customer experience!

March 8, 2024
Rated 5 out of 5 stars

Amazing and Professional

I purchased a pair of sunglasses (which arrived earlier than expected I might add) when I noticed that there were some usual items that were not included.

I reached out to them via chat and their customer support team were professional and straight on point. They sent me the missing items that day and I received it this morning. Nothing but 5 stars and gaining a customer's trust for this company. You guys are amazing.

March 4, 2024
Rated 5 out of 5 stars

Great Service

Ordered a pair of Tom Ford frames that were considerably cheaper than a well known opticians and sent in my prescription on Tues 5th March.
I'm going away on holiday so emailed to check if they would be with me before leaving. Lucy was great and assured me that she would endeavour to get them to me on time.
Well, they arrived on Sat 9th March and are perfect!
I'll definitely be using this company again.
Thank you so much for the great communication and fantastic service.

March 11, 2024
Unprompted review

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